Have a look to the most Frequently Asked Questions, and get an answer to your own ones.

This section is dedicated to support and guide you in your experience of your mobile, with questions concerning your own mobile, updated in regular bases to give you more answers.

If you still can't find the answer to one of your questions, or you would like to give us some advice, please contact us, we will be happy to reply to you as soon as possible. (Contact our hotline or Write to us)

Below are the TOP FAQs:

• Q1Onetouch 818: How should I use One Touch Email?
  Please go to menu --> “Java” --> “Java applications” --> “One Touch Mail” --> “Launch” --> “OK”.
   
  
  Select “Options” --> “Launch” --> “ok”, then One Touch Mail application is loading.
  
   
  
  One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
  
  Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
  
  
  
• Q2Onetouch 818: Which music type can be played in One Touch Mail?
  One Touch Mail supports to play music with Mp3 and WAV format. RM and WMA formats are not supported. Please be noted that the processing takes long time if the file is big.
• Q3Onetouch 818: Which documents can be viewed by One Touch Mail?
  One Touch Mail supports Microsoft word, Microsoft Excel, PDF and TXT documents. Please be noted that the processing takes long time if the file is big.
• Q4Onetouch 818: Which images can be viewed by One Touch Mail?
  One Touch Mail supports JPEG, BMP and PNG type pictures. Please be noted that the processing takes long time if the file is big.
• Q5Onetouch 818: What is the attachment capacity that One Touch Mail can support?
  One Touch Mail supports to upload attachments with capacity up to 2M.
  It supports to download attachments with capacity up to 5M for IMAP mail type and 1M for POP3 mail type.
• Q6Onetouch 905D: What is One Touch Mail and what is the difference between Email in menu and One Touch Mail in the Java application?
  The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available.
  The difference between E-mail and One Touch Mail is the PUSH function.
  With One Touch Mail, when an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
  With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
• Q7Onetouch 905D: How should I use One Touch Email?
  Please go to menu --> “Java” --> “Java applications” --> “One Touch Mail” --> “Launch” --> “OK”.
   
  
  Select “Options” --> “Launch” --> “ok”, then One Touch Mail application is loading.
  
   
  
  One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
  
  Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
  
  
  
• Q8Onetouch 905D: Which music type can be played in One Touch Mail?
  One Touch Mail supports to play music with Mp3 and WAV format. RM and WMA formats are not supported. Please be noted that the processing takes long time if the file is big.
• Q9Onetouch 905D: Which documents can be viewed by One Touch Mail?
  One Touch Mail supports Microsoft word, Microsoft Excel, PDF and TXT documents. Please be noted that the processing takes long time if the file is big.
• Q10Onetouch 905D: Which images can be viewed by One Touch Mail?
  One Touch Mail supports JPEG, BMP and PNG type pictures. Please be noted that the processing takes long time if the file is big.