Hotlines

Argentina 0800-444-7361/011-5258-8229 Australia 1800 218 730 Austria +43 13602774780(Opening hours from 8 am to 5pm, from Monday to Thursday, 8am to 3pm at Friday)
Belgium (+32)026263841(Opening hours from 9am to 6pm, from Monday to Friday) Brazil Rio de Janeiro:21-3513-0614
São Paulo:11-3014-0514
Belo Horizonte:31-3515-0114
Salvador Bahia:71-3512-0712
Canada 1-855-844-6058
Chile 123-002-09025 China +86 400-810-0588 China Hongkong Repair:+852 8118 1717 Marketing Inquiry:+852 3180 2777
Colombia 01-800-518-3882/ 01-800-700-1888 Costa Rica 2290-9266 Denmark 4535158071
Dominican Rep. 1-800-203-9552 Ecuador 01-800-010-225 Fiji +679 331-9955
Finland 358981710047 France 0969360936(Opening hours from 9am to 6pm, from Monday to Friday) Germany +4906992032110(Opening hours from 9am to 6pm, from Monday to Friday)
Greece +302112111551(Opening hours from 9am to 6pm, from Monday to Friday) Guatemala 502-2378-4831 Hungary +36 14292215
India Customer Call center: 1860 180 8877 (between 9:30 am to 6:00 pm from Monday to Saturday except Holidays) Or email the customer complaint at: customer.care.india@alcatelonetouch.com Indonesia (+62) 021-5695-3488 / (+62) 021-5695-3489 Ireland +353016590207(Opening hours from 9am to 6pm, from Monday to Friday)
Italy +390226415739(Opening hours from 9am to 6pm, from Monday to Friday) Kenya +254 202250303(Opening hours from 9am to 6pm, from Monday to Friday) Lithuania 37052051198
Malaysia +603-7781-4920/+603-2141-5993 / 2141-6993/+603-2772-7314 Mexico 01-800-112-4682/01-800-123-1668 Netherlands +31 023-5684-882
New Zealand 800 451 708 Paraguay 9-800-110125 Peru 0800-55-639
Philippines +63(2) 2241988(Operating hours: 9:00am to 6:00pm from Monday to Friday) Poland +48225830081(Opening hours from 9 am to 6pm, from Monday to Friday) Portugal Linha de Apoio ao Cliente: +351 210 608 026 (Segunda a sexta-feira, das 9:00 às 18:00)
Romania +40216550711(Opening hours from 9 am to 6pm, from Monday to Friday) Russian +8 800 555 65 95 Senegal +221818001939(Opening hours from 9 am to 6pm, from Monday to Friday)
Singapore +65 98972727(Repair inquiry, Operating hours from 11am to 8pm daily except for Public Holidays) South Africa +27216724030(Opening hours from 9am to 6pm, from Monday to Friday) Spain +34913753374(Opening hours from 9am to 6pm, from Monday to Friday)
Sweden 46851993133 Switzerland +41225675182(Opening hours from 9 am to 6pm, from Monday to Friday) Thailand (+66) 02-645 2860
UAE Dubai Airport Free Zone, warehouse C-24, +971 (04) 299 6288 UK +4402074580026(Opening hours from 9am to 6pm, from Monday to Friday) Uruguay 000-401-90752
USA 1-855-368-0829 Venezuela 0800-100-5625/0800-136-2017

Centres de réparation

EMEA

Austria
Name : Mobiletouch Austria GmbH
Address : Lemböckgasse 49, 1230 Vienna, Austria
Tel: 01/866-49-423
E-Mail: office@mobiletouch.at
Web: www.mobiletouch.at
Opening Hours : Monday – Thursday  08am to 5pm, Friday  08am to 1pm
Bahrain
Name:PAN GULF TELECOMMUNICATIONS
Add:Seef Area, Kingdom of Bahrain, P.O Box 30598
Tel:+ 973 1 7582430
Belarus

Name:Kenfordbel JLC

Add: 1, Kulman str., building 1, fl.1
Minsk, 220013
Belarus

Tel:  +375 17 334 09 09

E-mail: office@kenfordbel.by
Web: www.masterpin.by

220013, Республика Беларусь
г. Минск, ул. Кульман, 1, корп. 1, этаж 1
СООО «Кенфордбел»
тел. +375 17 334 09 09


Belgium
Address: DIL
211 r. des Romains
8041 Bertrange
Luxemburg
info@dil.lu
Tel: +352 26 11 00 1
Open Monday to Friday:
09:00-17:00
https://goo.gl/maps/p6Ilc
Bosnia

Name: MOBIS-ELECTRONIC SERVISNI CENTAR d.o.o
Contact: Enes Kurtanović Director
Add: Logističke usluge za mobilne tehnologije A.B.Šimića 2a, 71000 Sarajevo, BiH
Tel:  +387 33/ 715-597
Mob:+387 63/ 294-544
         +387 66/ 708-200
Email: enes.kurtanovic@mesc.ba

Bulgaria
Name: Omnitel LTD.
Address: 125 Tsarigradsko Shosse blvd, block 2 room 345, 1113 Sofia, Bulgaria,
Tel: 00359879600188 or 00359879600119
Fax: 0035928739772
Email : omnitel@omnitel.bg
Openning hours:From Monday to Friday 9h3 to 17h3

Name: Telenor Bulgaria Central Service Department
Address: Telenor Bulgaria stores chain
Tel: + 359 (0) 895 600 023
http://www.telenor.bg


Croatia

NAME:  Mobis-electronic servisne centar d.o.o
ATTN:  Heinzelova 96, 10000 Zagreb
Webwww.mesc.hr
Tel: 00385 6188-513

Mail adressmesc@mesc.hr

Cyprus

Name: Fonemaster
Address: 3, Kilkis str. Nikis Center, 1086, Nicosia, Cyprus
Tel: 22 820 868
Fax: 22 020 030
Email : frontdesk@fonemaster.com.cy

Name: IT FIX-IT LTD 
Address: NAXOU 2 , 1070 NICOSIA CYPRUS
TEL : 22447700
FAX : 22751010
SUPPORT@ITFIXIT.NET

Czech Republic

Name:BRITEX-CZ, s.r.o.
ATTN:Milady Horákové 125
272 01 Kladno
TEL.: +420 312 242 416-9
Mobile: +420 777 717 041
Fax. : +420 312 242 322
E-mail : mobil@britex.cz

Danemark
Address: Mobylife A/S
Randersvej 28
DK-6700 Esbjerg
Denmark
Tel: +45 7020 7576
kundeservice@mobylife.dk
Open Monday to Friday: 09:00-17:00
https://goo.gl/maps/TR6Ft
Egypt
Name:RIZKALLA
Add:102B,EI Merghany St.Heliopolis, Cairo Egypt Egypt
+ 20 2 4194094
Web page:www.rizkallaco.com
Estland
Address: MTTC Eesti OÜ
Türi 5
11313 Tallinn
Estland
mttc.ee
Tel: +372 5690 7459
Open Monday to Friday:
09:00-17:00
https://goo.gl/maps/ejdPP
F.Y.R.O.M.

Name:MOBICO DOEL
ATTN:Bul. Partizanski Odredi 101
           1000 Skopje  
Tel: 02 3090 060

Name:T.D. RADIONET
ATTN:blvd. Jane Sandanski, 70/4 m  1000 Skopje, Republic of Macedonia
Tel: +389 2 2401 388

FAX:+389 2 2401 389

Finland
Address: Mobylife Oy
Hiomotie 30
FI-00380 Helsinki
Finland
Tel: 0600 0 1060
(1,49 €/min+mpm) (mon-fri 8-17)
huolto@mobylife.fi
Open Monday to Friday:
09:00-17:00
https://goo.gl/maps/S0j5Q

France

Name:A-NOVO BRIVE
ATTN:A-NOVO BRIVE
          15 rue Daniel de Cosnac
           BP 561
           19107 BRIVE cedex
Tel : 0892682004
Fax : 05 63 21 21 40
alcatelonetouch.suivi@anovo.com

Name:CORDON CARAIBES Guadeloupe
ATTN:Immeuble Samoa Fond Boisneuf Voie Verte
97122 Baie-Mahault
Tél : 0590.41.37.87
Fax : 0590.41.37.88

Name:CORDON CARAIBES Martinique
ATTN:Imm.sorecom z.i Californie
97232 Lamentin
Tél : 0596.42.66.06
Fax : 0596.42.66.10

Germany

Address : Protel Telekommunikation GmbH
Hinter der Jungenstraße 1
56218 Mülheim-Kärlich
Tel:  +49 (0) 261 927 90-0
Open Monday to Friday:
09:00-12:00 13:00-17:00
https://goo.gl/maps/N9AFI


Greece

Name:ARVATO S.A.
ATTN: 38-38Α Kifissou Avenue , 104 42, Athens, Greece
Tel  +30 210 5197500
Fax +30 210 5197529

Name:Carephone
ATTN:180 Karaoli Dimitriou st., 56 224 Evosmos, Thessaloniki, Greece
Tel  +30 2310 587806
Fax +30 2310 587806

Name:Avramidis Michail
ATTN:54 K.Karamanli Avenue., 54 639, Thessaloniki, Greece
Tel  +30 2310 500277
Fax +30 2310 533337

Name:Bakogiannis Irodis
ATTN:122 Agiou Andreou st., 26 221, Patras, Greece
Tel  +30 2613 013171
Fax +30 2613 013171

Name:Feretzaki Irini
ATTN:84 Evans st., 71 201, Heraklion, Crete, Greece
Tel  +30 2810 331990
Fax +30 2810 331993

Name:Kokogiannakis Nikolaos
ATTN:76 Skalidi st., 73 131, Chania, Crete, Greece
Tel  +30 28210 74250
Fax +30 28210 74260

Name:Bakogiannis Irodis
ATTN:11 Dimitriou Makri st., 30 100, Agrinio, Greece
Tel  +30 26410 39690

Name:Germanos SA
ATTN:Germanos stores chain and Germanos repair centre at 23rd klm National Road Athens-Lamia GR 14565 Ag. Stefanos Attiki, Greece  
Tel  +30 210 6242000

Hungary

Name:Telemax GSM Szerviz Kft.
ATTN:Telemax GSM Szerviz Kft.
            Budaörs
            Kinizsi u. 2/B
            H-2040
            Opening hours:
             Monday-Friday:08:30--16:30
info@tmx.hu
www.helyijavitas.hu
ugyfelszolgalat@alcatelonetouch.com

Iran
Name:YAS COMPANY
Add:No. 37, Nahid St., Between Motahari & Beheshti Str., Vali Asr Ave., Zip Code 1595756516, Tehran,Iran
Tel:+ 982 1 85685
http://www.yaas.mobi/
Iraq
Name:AL MASA IT DISTRIBUTION
Al Sena’a Street, Opposite of University of Technology
Al Watani Building for computers , 3rd floor, Baghdad, Iraq
Tel:+964 7713377720
http://www.almasa.com



Ireland

NAME: SBE Ireland Ltd

ATTN: Block F1 Grants Lane

           Greenogue Business Park Rathcoole Co. Dublin

Tel: +353 (1) 40 18 176

Fax: +353 (1) 40 18 186

Opening hours :8.30 am to 5.00pm Monday to Friday 

Fónfix,
1 Sandyford Park,
Burton Hall Avenue,
Sandyford Industrial Estate,
Dublin 18.
Website www.fonfix.com
Phone number – 01 2149200

Jordan
Name: MODERN SCIENTIFIC AND ELECTRONICS COMPANY
ATTN: Al Madinah Al Monwarah, Al Haitham Complex - Bdg #156 - Grd Floor, Al Jubaiha Amman Jordan
Tel:+ 962 6 5548800
Web:http://www.mosecogroup.com/
Kenya

Name:Telebell Ltd
ATTN:View Park Towers, 2nd floor 00100 Nairobi Kenya
Tel : +254 723 888 999
Internet : http://telebellkenya.kbo.co.ke/

KSA
Name:GULF MARKETING & TELECOM SERVICES
ATTN:P.O. Box 2473, Al Khobar  31952 Saudi Arabia
Tel:+ 966 3 8670444
Kuwait
Name:AL THANAYYAN INTERNATIONAL
ATTN:Al Sharq, Al Hilali Street, Fisheries Bd, 1st floor Kuwait
Tel:+ 965 2 2479641
Web:http://thanayyan.com/
Lebanon
Name:POWER GROUP
ATTN:Regency Building, 1st floor, Marelias Street, Beirut Lebanon
Tel:+ 961 1 301800
Web:http://www.powergroup.com.lb/alcatel-one-touch.html
Luxembourg
Address: DIL
211 r. des Romains
8041 Bertrange
Luxemburg
info@dil.lu
Tel: +352 26 11 00 1
Open Monday to Friday:
09:00-17:00
https://goo.gl/maps/p6Ilc
Luxemburg

Name:DIL LUXEMBOURG
ATTN:211 rue des Romains
           L8041
           Bertrange
           Luxembourg

Moldovia

Name:Service&Service
Address:
84 M. Varlaam St., Chisinau, MD2012, Moldova
E-mail: info@service.md
Tel.: +373 022 837777
Mobile.: +373 79 837777

Montenegro
Name:Integra
ATTN: Moskovska 81
            81000 Podgorica
            Montenegro
Phone: + 382 69 206 200
E-mail: service@integra.mn
Morocco

Name:LINEATEC
ATTN:LINEATEC
         105, avenue Fal Ould Oumeir
         n°1 Agdal
         RABAT
Tel : 037 68 95 00
Fax : 037 67 10 40

Mozambique

Name:The GoodGuy

ATTN: Av. 24 de Julho n..1711 

Tel: +258 820040000 / +258 845220001

thegoodguy.7@gmail.com

info@thegoodguy.co.mz

Netherlands
Name:Teleplan Communications BV
ATTN:Werner von Siemensstraat 15-17,
           2712 PN Zoetermeer
Tel: 0900 0400024 (15 Cent /Min on top of the normal call tariff)






Oman
Name:Koohiji General Trading LLC
ATTN:3rd floor, Al Hosni group building, Ruwi Muscat, Oman
Tel:+968 97444333
Web:www.koohijigroup.com
Palestine
Name:GITEX TECHNICAL SYSTEMS
ATTN:Rafidia St., Alnu’ma Building, 2nd Floor, Nablus P.O Box 300, Palestine
Tel:+ 970 9 2383780
Poland

ATTN:CYFROWE CENTRUM SERWISOWE S.A.

05-500 Piaseczno

ul. Puławska 40A, Poland

Tel : +48 22 726 38 10
Fax : +48 22 726 38 11
http://www.ccsonline.pl

Portugal

Name:TAMET (sede)
ATTN:Rua Capela do telheiro, nº70 – 

4465-054 São Mamede de Infesta Porto – PORTUGAL

Tel: +351 229059430
Fax:+351 229028151

E-mail:d.a.clientes@tamet.pt

http://www.tametgroup.com.

Name : TAMET 

ATTN : Avenida Miguel Torga, nº27B – 

1070-183 Lisboa PORTUGAL

Tél : +351 213861283



Qatar

Name:KOOHIJI GENERAL TRADING LLC
ATTN:Technocare Trading LLC, C/O PRO-Partnership L.L.C. - P.O. Box: 18698 Doha, Qatar 

Tel:+974 4 4914371
Web:www.koohijigroup.com

Romania

Name:SC Regenersis SRL
ATTN:SC Regenersis SRL
           Bd. Timişoara, nr. 92, sector 6,
           Bucureşti, Romania
Tel: +40 372 155300
Fax: +40 21 4041455
Email: customercare@regenersis.com
            www.regenersis.ro


Name:GERMANOSROMANIA
ATTN:Germanos Telecom Romania SA, Germanos shop chain
Tel:   +4021 311 51 78; Fax: +4021 311 51 79;
Email: office@germanos.ro
www.germanos.ro


Name:Orange Romania S.A
ATTN:Orange Romania S.A – Service Center, Calea Giulesti 333 Sector 6, 060269 Bucharest Romania
Orange Customer Service : 411, 444 if you call from mobile
Or +40 21 2033030 if you call from the fixed line

Senegal
Name : (SMK) SOKHNA MAI KABIR SARL
Address :UNIT 8 VILLA NO 524 PARCELLES ASSAINIES
DAKAR SENEGAL
TEL :338559569
         776497134
E-mail:  papethiam@smk.sn

Serbia

Name:MOBIS-ELECTRONIC SERVISNI CENTAR d.o.o.
ATTN: Bulevar Arsenija Carnojevica 99g, 11000 Beograd, Srbija
Email: Servisnicentar@mesc.rs
www.mesc.rs

Slovakia

Name:PPI-ETC SLOVAKIA s.r.o.
ATTN:PPI-ETC Slovakia s.r.o.
           Dvojkrížna 47
            821 07 Bratislava
Tel : +421 903 701 803 
         +421 903 701 803     
E-mail: servis@ppi-etc.sk

Slovenia
Name:TEHNO MOBIL D.O.O.
ATTN:BRNCICEVA 13 1231 LJUBLJANA SLOVENIJA
 
TEL: +386 1 530 43 26
 
FAX: +386 1 530 43 22
 
E-MAIL: info@tehnomobil.si
South Africa
Name : Lets Trade Mobile
www.letstrademobile.com
Address:
978 Veda street
Office 22, Etienne Lewis Centre
Montana Park
Pretoria
0182
South Africa
EMAIL : service@letstrademobile.com
Tel:+27(012) 548 3991
 Fax:+27(086) 517 3454
Spain

Nombre: SERVICIO 10
Dirección:   Ctra. Fuencarral-Alcobendas nº20 EDIFICIO AUGE 1; 3ª Planta 28049 Madrid
Tel:  902120002
Web: www.servicio10.es

Nombre:SMS (Islas Canarias)
Dirección:  Calle Los Dragos nº47 35118 Arinaga(GRAN CANARIA)
Tel: 928 799 440
Email: canarias@smssat.com

Nombre : SMS
Dirección : C/ Zeus, 16-18 Pol. Ind. “R2” 28880  Meco (MADRID)
Email: AtencionAlCliente@smssat.com
WEB:www.smssat.com

Nombre : Euroterminal
Dirección :  Carrer de la Botànica nº125 08908 L’Hospitalet de Llobregat(BARCELONA)
Tel: 902 646 314
WEB: www.euroterminaltelecom.com

Sweden
Address: Mobylife Ljungby AB
Viaduktgatan 8
SE-341 32 Ljungby
Sweden
Tel: +46 771 865 000
service@mobylife.com
Open Monday to Friday:
10:00-17:00
Expresservice 10-12 and 13-15
https://goo.gl/maps/9LI4O
Switzerland

Address: Arvato teleservice GmbH, Sihlbruggstrasse3 6340Baar,
Schweiz
helpline@teleservice.com
Tel: 
+41 41 754 77 77
Open Monday to Friday: 8:00-17:30
Expresservice 8:00 - 12:00 and 13:30 – 17:30
https://goo.gl/maps/W62Nc

Turkey

Name:Arvato Teleservice
ATTN:Teleservice International Telefon Onarim ve Ticaret Limited Sirketi Baglarbasi Mah. Ataturk Cad. Cagla Sok. No 9  TR-34844 Maltepe/Istanbul                                     
Tel: +90 216 458 9797
Fax: +90 216 442 6555
E-mail:mhmaltepe@teleservice.com

UAE

Name:INTERNATIONAL MARKETING SERVICES LLC
ATTN:Mezzanine Floor, Al Rais Shopping Centre | P.O. Box 6899, Dubai – UAE
Tel:+971 4 3527733
Web:www.imsdubai.com

Ukraine

Name:GRATIS,Ltd
ATTN:GRATIS,Ltd
           15/20, Bazhova Str.,
            02100, KIEV, UKRAINE
Fax: +38044 573-26-02*103
Tel: +38044 573-26-03
E-mail: service@gratis.com.ua

United Kingdom

Name:SBE UK
ATTN:SBE ltd
           Unit A2
           Beaver Business Park
           Ashford
           TN23 7SH
Client Enquiry: 0871-2000995
                             01233 619 320


Yemen
Name:GRAND TECHNOLOGY LTD
ATTN:Grand Technology Building, Faj Attan Behind Azal, University for Science and Technology,Sana’a Yemen
Tel:+ 967 1 430451
Web:http://grandmstg.com

AMERICAS

Argentina

Name: A-NOVO
Add:   MEJICO 3941 - VILLA MARTELLI
Tel:    (5411) 52380117

Name: Servicios Celulares
Add:   Tucumán 255, Piso 6to. Of. "C";
           Código Postal C1049AAE
           Ciudad Autónoma de Buenos
           Aires Bs. As. - Argentina
Tel:     54 11 5235-7272

Barbados
Name:Por-Tabe Repairs Inc
Add: ICB Building Roebuck street
         Bridgetown, Barbados.
Tel:   (246)431-0864
Brazil
Name:PONTONET
Add:Rua Urussuí 238 - Itaim Bibi CEP 040542-051 - Sao Paulo - SP
         http://www.redepontonet.com.br/alcatel
Canada
Tel: (888)-841-5371
Chile

Name:A-NOVO ANDES
Add:Vista Alegre 2303, comuna de Cerrillos, Santiago de Chile
         562 380 5000



Name:CellStar Chile
Add:Eduardo Frei Montalva 4251, Conchali, Santiago
         5625705500

Colombia

Name:Technologistics
Add:Cra 106 No 15-25 Interior 66 Manzana 10
         57 1 4268700
         www.technologistics.com.co


Name:Celular Sun
Add:Calle 93 B No 16-32
         57 1 4822222
          www.celularsun.com


Name:QoS
Add:Calle 67 G -No 76 A 17
         57 1 8050460

Costa Rica
Name:Nargallo del Este S.A
Add:Nargallo del Este S.A
         Local E3
         Zona Franca Saret
         Alajuela
         Costa Rica
Tel: +506 2443-6462
Fax: +506 2-440-1330
Ecuador

Name:Teland
ATTN:Avenida Republica 700 y Pradera Edificio Maria Victoria Piso 3 Oficina 307 Quito
           593 2501048/2543456


Name:HTM
ATTN:Av. República del Salvador N35-82 y Portugal. Edificio Twin Towers, piso 3 (Quito)
            5932-2468830


Elsalvador

Name:Prosertel S.A de C.V
ATTN:Alameda Juan Pablo II y 47 Avenida Norte # 260, Colonia Las Terrazas, San Salvador, El Salvador. C.A.
           (503)2536-3434


Name:Soluciones Celulares (SOLUCEL)
ATTN:83 Avenida Sur  Nº130 Colonia Escalón San Salvador, El Salvador
            503 2208-4234

Guatemala
Name:Soluciones Celulres S.A (SOLUCEL)
ATTN:13 Avenida B, 24-31 Zona 13 Guatemala
            (502) 2326-0100


Name:Servicel Guatemala S.A.
ATTN:Avenida del ferrocarril 19-97 bodega 501, Cortijo I zona 12 Ciudad de Guatemala.
            (502) 40050941
Haiti
Name:Cellifix Haiti
ATTN:Impasse Avalon  # 8, Musseau
           509 51464667
Honduras
Name:Tarjecel S.A de C.V
ATTN:Colonia Alameda, Edificio Hueso González, 2o nivel local 1 a 1/2 cuadra al este de Radio América, Tegucigalpa, Honduras
            504 231 0152
Jamaica
Name:Bell Communications
ATTN:153 1/2 Constant Spring Road
            1 876 9319423


Name:Techcomm Wireless Jamaica
ATTN:14B Cargill Avenue, Kingston 10, Jamaica
Tel: 876 620 4933 Fax: 876 620 4934
Mexico

Name: GARMA_Tijuana
ATTN: Blvd. Lázaro Cárdenas No. 5100, L-55 Plaza San Jorge de la Mesa,Tijuana, BC.; C.P. 22660
Tel.: 664- 6262125
Contacto: Silvestre Perez; Cel.: 664 337 8082
E-mail: sperez@garma.com.mx
Telcel  - Región 1


Name:GARMA_Monterrey
ATTN:Juan Ignacio Ramón No. 506 Ote., Edificio Latino D- 2701, Zona Centro,Monterrey, Nuevo Léon; C.P. 64000
Tels.: (81)83402357, 83402128,
           83402294, 83402259;
Gerente: Ing. Abraham Huerta;
Cel.:  8116900916
E-mail: ahuerta@garma.com.mx
Telcel - Regiones 3 y 4


Name:GARMA_Guadalajara
ATTN:Av. La Paz No. 1570, Col. Americana, Guadalajara, Jalisco; C.P. 44160
Tels.: (33)38271024, 38272445,
           38272081
Gerente: Ing. Oswaldo Figueroa;
Cel.:  3314791430
E-mail: ofigueroa@garma.com.mx
Telcel - Regiones 2 y 5


Name:GARMA_Querétaro
ATTN:Av. Ignacio No.11, Col. Centro, Querétaro, Querétaro;  C.P. 76000
Tels.: (0144)22143764
Jefe: Ing. Hugo Cruz;
Cel.: 4423382201
E-mail: hcruz@garma.com.mx
Telcel - Región 6


Name:GARMA_Puebla
ATTN:Blvd. Norte No. 1011, Col. Villas de San Alejandro; Puebla, Puebla;  C.P. 72090
Tels.: (222) 248 3871
Jefe: Gemma Hernández
E-mail: GmHernandez@Garma.com.mx
Telcel - Región 7


Name:GARMA_Polanco
ATTN:Horacio No 124 Piso 9, Desp. 903, Col. Polanco, Del. Miguel Hidalgo México D.F.; C.P. 11560
Tel.: 55725468
Contacto: Angel Victoria
E-mail.: supstt_r9@garma.com.mx;
             angel.victoria@garma.com.mx
Telcel - Región 8 – Iusacel


Name:TMS ATIZAPAN
ATTN:Pioneros del Cooperativismo #134, Col. México Nuevo, Atizapán de Zaragoza, Edo. de México; C.P. 52966
Tel.: (55) 58169986
Atn: Carlos Fonseca / Santiago Osorio
E-mail: carlos.fonseca@tmscare.com.mx;
              santiago.osorio@tmscare.com.mx
Telcel – Región 9 & Telefónica México

 

Nicaragua

Name:Solucel Nicaragua
ATTN:DE ANTIGUA FARMACIA QUINTA AVE, 3 CUADRAS ARRIBA, MANAGUA, NICARAGUA.
           505 278 4944


Name:Soporte Tecnico Global (STG)
ATTN:COLONIAL LOS ROBLES, GIMNASIO ATLAS 1C. ARRIBA, 75 VRS AL SUR NO. 205
            505-22775852

Panama

Name:Telexpress Panamá
ATTN:Giovanni Michieli
Av. Ricardo J Alfaro, PH Edison Plaza nivel Mezanine Oficina 32- A Panama
Tels.: 00507 3210081 - 00507  3210082


Name:CELLULAR SUN 3,SDAD LTDA
ATTN:Los Pueblos   Vía Domingo Díaz  Local B8, Ciudad de Panama. Panama
Tels: 507 6538-5831


Name:CENTRO AMERICA CENTER SERVICES S.A.
ATTN:Obarrio, galerias obarrio, primer piso, local 64
Tels: 391-9939 / 391-9940 / 391-9700

Paraguay
Name:Intertec Paraguay
ATTN:Avda. Bruno Guggiari Nro.350 esq. Doctor Escobar
           595-21-221099
Peru

Name:A-NOVO Peru
ATTN:AV OSCAR R. BENAVIDES 366 URB EL PINO SAN LUIS - LIMA PERU
           511 7202200

Pto Rico
Name:Touchstone Wireless
ATTN:South Industrial Park Lot #14,  State Road #9939,  Las Piedras PR, 00771
           787-912-0160
Rep Dominicana
Name:Servicio de Telecomunicaciones Techcomm
ATTN:Calle 5 No. 34 , Villa Aura. Km. 2 Carretera de Manoguayabo, Santo Domingo
 Tel: 809-3796073
Trinidad&Tobago
Name:TCW Trinidad & Tobago Limited
ATTN:#121 Edward Street, Port of Spain, Trinidad
           (868) 221-6093
Uruguay

Name:A-NOVO Uruguay
ATTN:Mercedes 935 - 11100 Montevideo
           (5982)9031876


Name:Karma SRL
ATTN:Jaime Cibils 2839
            598-2-4872385

USA
USA In Warranty 
FineTechWin Inc.
959 E. Collins # 103
Richardson,  Texas 75081
To start an RMA and for status:
http://alcatel.finetw.com

USA Not In Warranty
CAI International
15935 NW 57 Avenue
Miami Gardens, Florida 33014
P: (305) 384-7379
Mon-Fri 9am-5pm EST
Venezuela

Name:TMV
ATTN:Callejón Gutiérrez Edificio Riva, Piso 4. California Norte. Caracas.
            58  212 9939020
 www.tmvca.net


Name:Vintest
ATTN:Avenida Sur , Torres a Veroes . Edificio 11, Piso 2. Oficina 200. Parroquia Catedral ' Municipio Libertador
            58 212 8611926


Name: CANTV
ATTN:Av. Intercomunal de Antimano con calle comercio Centro Logistico CANTV  La Yaguara Edificio de reparaciones Telefonia Movil, PB
            5 8 212 5002677

ASIA PACIFIC

Australia
Fonebiz Service Solutions
Unit 4, 189 Woodville Road
Villawood, NSW, 2163
Phone: +61 2 9597 8900
www.fonebiz.com.au
Cambodia

K-Phone Group Ltd.

Add: No.253, Monivong Blvd, Sangkat Orussey 4, Khan 7 Makara, Phnom Penh, Cambodia

Tel: +855-(0)23636877

Monday - Sunday: 8:00 - 17:30

Fiji

Foneology

6 Harper Place

Suva, Fiji.

Tel: (+67) 9 9998008

www.foneology.com

Hong Kong

Name: Telecom Service One (TSO)

Address:   Room 1205-06, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon.

TEL:   852 8118 1717

Opening hour:  Mondays to Saturdays ~ 11:00 to 20:00   (Closed on Sundays & Public Holidays )


 

India

Alcatel call center help line Number: 18601808877.

Operation hours: 9:00AM to 6:00PM, (Monday to Saturday except Holidays)  


datacarddriver Please find the all India service center list

Indonesia

Name:  M-CARE
ATTN:  RUKO MALL ROXY SQUARE NO.A5/B5, JL.KYAI TAPA NO.1, JAKARTA BARAT
Tel: 021-5695-3488 / 021-5695-3489
Operation hours: Mon-Fri (9.00-17.00 WIB), Sat (09.00-15.00 WIB) ,Sun (Closed)

Name: M-care (Collection)
ATTN:  Mall Ambassador Lt.2 No.37,Jakarta
Tel:  021-5695-3488 / 021-5695-3489
Operation hours: Mon-Sun (11.00-20.00 WIB)

View all Indonesia repair centers

Malaysia
Name: Hello Service Centre (M) Sdn Bhd 
ATTN: 13TH FLOOR, PLAZA BERJAYA, JALAN IMBI, 55100 KUALA LUMPUR
Tel: +603-21415993 
Operation hours: MON-FRI 9 AM TO 6PM

Name: AOT MOBILE SOLUTION
ATTN: LOT 37-AD, PERSIARAN MPAJ, JALAN PANDAN UTAMA, PANDAN INDAH, 55100 KUALA LUMPUR.
Tel: +603-42882929 
Operation hours: MON-FRI 9:30AM TO 6:30PM

Name: GBU IT SOLUTION SDN BHD
ATTN: G-67, BLOCK B2, JALAN RAHMAT 1, TAMAN MALIM JAYA, 75250 MELAKA.

Tel: +606-3345141

View all Malaysia repair centers

Myanmar
Alcatel Service Center Address 1:
No- 1103, Badoola Condo -D, Maharbandoola Rd, Pazuntaung Tsp , Yangon, Myanmar Ph : +959-73105855, +951-8610254
Alcatel Service Center Address 2 :
No-107,Building - 1, Shwe War Myaing Housing, Block (9), Hlaing Tsp , Yangon, Myanmar
Ph : +951-519546.
Monday - Saturday 09:00 am to 05:30 pm
Philippines

Name: PhoneCare Center
Information:
ATTN: Unit 88, U/G Ali Mall, Araneta Center, P. Tuazon Avenue, Cubao, Quezon City, Metro Manila 
Tel: 0923-7207791
Operation hours: Mondays to Thursdays, 10AM to 9PM; Fridays to Saturdays 10AM to 10PM

Name: PhoneCare Center
Information: 
ATTN:  Door C 345 M. J. Cuenco Ave corner L. Tudtud St. Mabolo Cebu City 
Tel: 0923-8017586
Operation hours: Mondays to Fridays, 8:30AM to 5:30 PM; Saturdays 8:30AM to 12:00AM

Name: CITYLIGHT TELECOM CENTRE
Information:
ATTN: Unit 102, Jafer Place Bldg., #19 Eisenhower St., North Greenhills San Juan, Metro Manila
Tel: (02)7224307/ (02)7224064
Open hours: Mon to Sat. 9am to 6pm / Sun. closed

Name: MemoXpress Service Center
Information:
ATTN: 2nd Level Robinsons Forum Pioneer Unit 1024 Barangka Ilaya Mandaluyong City
Landline Number: +63 (2) 6871325
Globe Number: +63 (917) 5603838
Sun Number: +63 (932) 6046464
Operation hours: Mon.to Sun.10am to 9pm


View all Philippines repair centers

Singapore
NAME: S&R@SG
ATTN:  Funan Digital Life Mall, 109 North Bridge Road, #04-11/12/13, Singapore 179097
Tel: +65 9897 2727
Operation hours:11am to 8pm daily, except for Public Holidays. 

Taiwan
EDTI
3F., No.6, Ln. 50, Sec. 3, Nangang Rd., Nangang Dist., Taipei City 115, Taiwan
Phone Number + 886-2-27881909 Ext.10
Mondays to Fridays ~ 9:00-12:00,13:00-18:00   (Closed on Public Holidays )
Thailand

TCL Mobile Communication (HK) Ltd. (Basic repair & Collection)

No.1 Fortune Town Building, 16th Floor, B2 room Ratchadaphisek Road, Dindaeng, Bangkok 10400 

(Operating hours 9:00 am - 18:00 pm Mon-Fri)

Phone Number: 095-164-1823

DTS (Data Telecom Service) Co., Ltd.

381/8-10 Soi Rama IV 58, Suanluang Sub-District, Suanluang District, Bangkok 10250
(Operating Hours: 08:30-17:30. Mon-Sat)

Phone Number: +662-300-6435

View all Thailand collection points


Vietnam

1.1 Địa chỉ Trung tâm bảo hành:
- Hồ Chí Minh:
194 Đường 3 tháng 2, Quận 10, Hồ Chí Minh
Hotline: 1900 555 567
- Hà nội:
343 Đường Trần Khát Chân, Quận Hai Bà Trưng, Hà nội
Hotline: 1900 555 567
- Đà Nẵng:
427 Điện Biên Phủ, P. Hòa Khê, Quận Thanh Khê, Đà nẵng
Hotline: 1900 555 567


1.2 The address of Vietnam customer care centers:
- Ho Chi Minh City:
194, 3/2 Street, 10 District, Ho Chi Minh City
Hotline: 1900 555 567
- Hanoi Capital:
343, Tran Khat Chan Street, Hai Ba Trung District, Hanoi Capital
Hotline: 1900 555 567
- Danang City:
427, Dien Bien Phu Street, Hoa Khe Ward, Thanh Khe District, Danang City.
Hotline: 1900 555 567

Monday - Saturday:
Morning :8:30-12AM
Afternoon : 1-5:30pm