The warning message (as below snapshot) means the power supply from PC to modem via USB connector is insufficient, which is caused by the instability of old version PC main board or laptop.

 
We suggest you use a Y-USB-Cable to connect your PC and modem, if you meet this kind of problem. It will be appreciated if you can send us the brand and model of your PC from the following website:
http://www.alcatelonetouch.com/company/contactus.html

Alcatel Modems are compatible with Windows / Mac OS. Detailed specifications might be different according to different models. Please find the detailed information on the Alcatel Website:
http://www.alcatelonetouch.com/global-en/products/mobile_broadband.html

Our new products including Model OT-X070/X205/X210 are compatible with Windows7.
OT-X200 and OT-X060 can also be compatible with Windows7 if you install the data card Windows7 driver on you computer. Please download the driver from below website:
http://www.alcatelonetouch.com/support/download.html
Please be noted that the installation of driver only updates the driver on PC without any software updated for your modem. You need to install the driver on the Windows7 computer which you are using with the modem.

Normally, your PC can recognize and install the USB driver automatically.
Windows systems will create files for related USB driver under below location on your PC when you complete the installation of Dashboard:
C:\Program Files\HSPA USB MODEM\Driver.
Similar method is available for Mac PC. Please check the following Driver Path snapshot for your reference.
 
OT-X200 and OT-X060 are not compatible with Windows7 with the original driver. We provide a driver to solve this problem. Please download the driver from below website:
http://www.alcatelonetouch.com/support/download.html
If you are using the modem with Linux PC, please write to us directly if you have any questions/ requests.

The “Autorun” might not work well depending on the operation system's privacy rights setting. Please double click the shortcut icon on the desktop or the CD icon in "My computer" to run the application manually.
Or you can change the setting on your computer following below steps:
1). Click “Start” menu on your PC, and then select “Run”.
2). Type in “gpedit.msc” in the “Run” dialog box, and click “OK” to enter Group Policy.
 
3). Select “Administrative Templates / System / Turn off Autoplay”, click the right mouse button, select and click “Properties”.


4). Select “Disabled”, then click “OK” to complete the setting.

Firstly, please make sure that the SIM card is well inserted to your modem and the modem is well connected with your PC.
Secondly, please check whether PIN verification fails or PUK is activated with your SIM card. If yes, please contact your service provider for help.
Thirdly, please check whether you are using the correct network mode and frequency band.
If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Firstly please try to use the modem with another USB port. If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers

For OT-X060S/ X060A / X201X / X210D:
 
For OT-X200D/ X150/ X151:

Open the dashboard, select “Setting” ---> “About”, then you can get the dashboard version.
Open the dashboard, select “Setting” ---> “Diagnostics”, then you can get the firmware version.
You can contact our repair center for help if you want to upgrade the firmware of your modem.

The signal strength impacts the internet speed directly. Weak signal always leads to low internet speed. Please try to use your modem in another place. If the problem persists, please contact your operator/service provider for help.

Firstly, please make sure your modem is compatible with your PC’s operation system. You can find this information on our website "Products".
Secondly, the installation of modem in some computers might take several minutes, depending on the PC configuration. Please wait and do not cancel the process, or you will have to uninstall and re-install the modem again.
If there is a critical upgrading of operation system, please download related drivers on Alcatel website or contact our hotlines/Repair Centers.

Normally the installation of modem is less than two minutes. It might take several minutes with some computers, depending on the Operation System and PC configuration.
Please wait and do not cancel the process, or you will have to uninstall and re-install the modem again.

• Due to computer's USB port design limitation, some ports might not match the modem perfectly. Please make sure your modem is inserted correctly. You can remove the device and insert it again, or insert the device to another USB port.
• The “Autorun” might not work well due to the operation system's privacy rights setting. Please double click the shortcut icon on the desktop or the CD icon in “My computer” to run the application manually.

The “Autorun” might not work well due to the operation system's privacy rights setting. Please double click the shortcut icon on the desktop or the CD icon in “My computer” to run the application manually.

If the modem keeps searching network without successful access, or there is unexpected error of other applications, the dashboard can not be initialized successfully. Please close the dashboard, plug out the device and insert it to try again.
If the problem is not solved, please restart the computer and try again.
If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Firstly, please make sure your (U)SIM card is still in balance.
Secondly, please check the PC's power supply. If it is low, please use assistant cable to supply power.
Thirdly, please check with your service provider for network information.
If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Firstly, please make sure your (U)SIM card is in normal service status with Internet service rights.
Secondly, please make sure you are in a place with good network signal covered.
Thirdly, please check if the connection profile (APN) is correct. Sometimes, operator might change the connection profile without notification.
If the problem persists, please contact an Alcatel repair center or your service provider for help.

Firstly, please disconnect and connect the Internet to check again.
Secondly, please check the IE settings, or upgrade the IE browser, or reinstall it.
Thirdly, please check whether your operation system is affected by virus with a professional anti-virus software. If yes, please kill and virus completely and try again.
If the problem persists, please contact your service provider for help.

Please check whether the SMS center number is correct. If yes, please check whether the network is well covered. If the problem persists, please contact your service provider for help.

Firstly, please check whether the SMS memory is full. If yes, please delete some messages.
Secondly, you might need to wait for a while to receive the message if the network is busy. Thirdly, you can send a SMS or connect the Internet again to "wake up" the network server.

The announced data transfer rate is the speed in the theoretic network condition.
The actual wireless speed is related with the following listed factors:
1) Modem's throughput capability;
2) Wireless network's throughput capability;
3) Wireless network's real time congestion;
4) Wireless network's signal quality of your location;
5) The web server's throughput capability, which you are accessing;
6) SIM/USIM's registered downloading/uploading speed rights.