You can try to upgrade your phone to the latest software via One Touch Upgrade.
Please note that all data in your phone will be erased after software upgrade (not include the data in SIM and SD card).
Please backup all useful information by ALCATEL PC Suite before you upgrade your phone.

Please go to menu > “Contacts” > use navigation key to choose tab “SIM” > then press “Options” > “Copy more” > choose “mark all” > press “done” > press “Yes” when the screen shows “Copy to phone?”

If you want to input symbols, please press the "sym" key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.

Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forward all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting.

The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.

Please long press the “#” key and Power on/off key at the same time under power off mode, then you will be asked “All data will be lost, continue?” Please select “”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset.

Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service.

1. Wi-Fi
Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose an available Wi-Fi” -> “Options” -> “Connect”;
After you have connected to the chosen Wi-Fi, return to Menu -> “WAP” -> “Settings” -> “Select profile” -> select and activate “Wi-Fi”.
2. SIM
Firstly, please go to Menu > “Settings” > “Connectivity” > “Data account” > “GPRS” > select your service provider and activate it, then your phone can access internet. If you can’t find your service provider, please go to “Menu” ->”Settings” ->“Connectivity” ->“Data account” ->“GPRS”-> “options” ->”Create” ->input the following data according to local network parameters: 

Secondly, once the above data account has been created, please go to “Menu’ ->“WAP” ->“Settings” ->“Edit profile” ->“GPRS” ->“Create”-> input the following data according to local network parameters:
Please note the “Data account” should be the “Account name” you have created in the above step.
 
Thirdly, please select HTTP in “IP Address”, then input the following data according to local network parameters: 

Once all the configurations have been entered and saved, a new account will display. Please activate the Account Profile. Then the phone can access Internet.
If the problem persists, please contact Alcatel repair center for help.

Please go to menu > “WAP” > “Settings” > “Preferences” > Select Show images “Never” and save, then the images will not display when you browse internet.
You can also go to menu > “Settings” > “Connectivity” > “WAP” > “Preferences” > Select Show images “Never”.

Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also show on the top of the idle interface, near the antenna signal icon.

Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose the Email account you created, and then press “Options”-> “Edit account”-> input the “Incoming Server” and “Outgoing Server”. Then you should go to “Advanced settings” to input the other parameters, such as “Incoming Port”, “Outgoing Port”. You can ask your email service provider for detail setting requirement.
Note:
1. Some email services can’t be used for free, such as Yahoo! Mail.
2. Word, PPT, Excel attachments are not supported.
3. Alcatel phones can’t apply for a new email account. Please make sure to apply an email account on PC before you use Alcatel phone to log in email.

Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu > Email > Email account > Options > Edit account > Advanced settings > Account settings > Data account > GPRS > select the profile of your service provider > Save.
For prepaid SIM, please make sure that you have enough load for this service application.

Firstly please go to the Menu and activate the Bluetooth and enter into “Device list” to search other device-> Select a device > “Pair” > select “Yes” to match ->select “Pair” on the other selected device, then two devices pair with each other successfully;
Secondly please go to the Menu > “File Manager” > select a file which you want to send via Bluetooth > “Options” >”Send” > “By Bluetooth” > select the paired device >OK > Select “Accept” on the other device > then the file will start transferring.

Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” > “Video” > “Options” > “Download videos”, then you can directly download video from “Alcatel Videos” or go to other websites by pressing “Options” > “Go to URL”.
2. Go to “Menu” > “Video player” > “Options” > “Streaming URL” > “Streaming settings” > “Add” > Edit profiles and save the setting (Profile setting can be got from your service provider) > go back to “Streaming URL” > “Input URL” > “Options” > “Done” .

If SD card is installed, photo you take with camera will be stored in SD card as default; otherwise it will be kept in phone memory. You can’t change storage place in phone.

Please go to menu > “Java” > “Java applications” > “One Touch Mail” > Press “Launch” > “Yes”; then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Press “Add New Account”-> Select account type. Take Gmail for example, please input your username and password, press “Next”->“Set account name”-> “Finish”, then your email account will be created successfully.

The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.

1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “UC Browser” for example.)
 
2. Please go to menu, select “File manager” --> “SD card” -->Select the Java program that you want to install.

3. Select “Phone” or “SD card” as the storage location.
 
After the installation, a popup message will ask you to launch this Java MIDlet or not.
4. You can also run this Java MIDlet by the following method (Java->Java applications-> UC Browser ->Launch)

Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger. It doesn't necessarily mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may be really failed, please send it to our repair center. You can find the contact information of our repair centers on the below website: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

An E icon displays on the top of idle interface when GPRS works. You may see G icon or U icon which depends on your local network strength. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works.

1. Go to Menu, then click “Email” --> Choose the email account that you want to use --> “Options” --> “ Edit account” --> “Advanced settings” -->“Account settings” --> “Data account” --> Select “Wi-Fi” and save it.
2. Go to Menu, then click “Wi-Fi” --> “Options” --> “Refresh” --> Select the network that you want to connect in the list--> “Options” --> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the WIFI icon shows on the top of the idle screen when you browse you email.

You can use your phone as webcam for instant messaging on your PC.
1. Please connect your phone to PC via USB cable and select “Webcam” from your phone screen;
2. Go to “My computer” on your PC and find USB video device.

There are two methods to transfer data between phone and PC:
Method 1: By using USB cable
1.If you want to transfer data between memory card and PC, please connect your phone to PC via user data cable; select “Mass storage” from your phone, a removable disk will then appear in your computer. Now you could transfer data between memory card and PC.
 
2. If you want to transfer data between phone memory and PC, please power off your phone, then connect your phone to PC via user data cable; you will find two removable disks in your computer, one is phone memory, the other is memory card. Now you could transfer data among PC, phone memory and memory card.
 
Method 2:  By using PC suite
1. Open PC suite->connect your phone to PC via user data cable ->select “Com port” on phone screen, you will see “connected” status on PC suite->Select “Multimedia”
 
2. Transfer data from PC to phone: Select a folder-> right-click the file and select “Copy from folder”.
 
  Select a file you want to transfer, click “OK”.
 
Then the file will be transferred to your phone.
 
3. Transfer data from your phone to PC: select a file-> right-click the file ->"Copy to folder”
 
Select a place that you want to transfer to; click “OK”, then the file will be transferred from your phone to PC.

It may be the problem of phone, network or your settings. Please perform the following steps:
1. Make sure you have dialed a valid number and press the pick up call key.
2. Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable.
3. Check your subscription's status with your service provider.
If the problem persists, please try the following steps:
1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it through “Menu”->”Settings”->”Call Settings”->”Call barring”->”Cancel all barring”.(Please note that call barring password is from your service provider)
2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it though “Menu”-> “Profiles” -> activating other profiles except “Flight mode”.
3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it through “Menu”->”Settings”->”Call Settings”->”Call forwarding”->”Cancel all forwarding”.
If the problem still can't be solved, please bring your phone to Alcatel repair center correspondingly in the country you are located in: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Firstly, please make sure your phone has Internet access.
Secondly, follow the steps below to set up MMS configuration: 
1. Select “Menu”->"Settings” ->"Connectivity” ->"Multimedia message” -> “Profile” ->select the corresponding one or “Create”-> input the following data according to local network parameters:
 
2. Select “HTTP” in “IP address”->input the following data according to local network parameters:
  
3. After all the data have been entered and saved, a new account will appear. Please activate the account, then you can send MMS.

The failure could relate to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.
Take out the battery and put it back, following the instructions in the user’s guide.
Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you haven’t used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 mins to activate the battery. In this case, please wait at least for 30 minutes and check again.
If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
If the problem still persists, please try to make factory data reset on your phone by long pressing “# key” and “power on key” at the same time under power off mode, then you will be asked “All data will be lost, continue?” , please select “√”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

The failure could relate to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.
Take out the battery and put it back, following the instructions in the user’s guide.
Charge the phone with the Alcatel charger. If the battery can be charged successfully, please check the mobile again.
If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
If the problem still persists, please try to make factory data reset on your phone by long pressing “# key” and “power on key” at the same time under power off mode, then you will be asked “All data will be lost, continue?” , please select “√”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

The failure could be related to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.
Charge the battery as indicated in the user’s guide.
Take out the battery and put it back, following the instructions in the user’s guide.
If you have an extra Alcatel battery or charger compatible with your cell phone model, please try to use them.
If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

‘No service’ means no network found by your mobile phone. In this case please move to another place or switching off and then switch on the handset again to check if network can be found.
‘Emergency’ means no available network allows user to register on it to get normal service in your location, so only emergency call is available. In this case please move to another place to check if available network can be accessed.
If your phone’s screen shows ‘Invalid SIM’, please check with your service provider if the SIM card has any failures. If you are roaming, the network might reject you with some special reasons. In this case please switch off and switch on the handset to check again.

Network Key is from your service provider. It appears when you want to use SIM card from another service provider. If you don’t know the right Network Key, please contact your service provider.
For some service providers, if you have input wrong Network Key above certain times, your phone will be SIM locked and your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’ In this case, even the original operator’s SIM card can’t be used. Please contact your service provider for help.

The failure could relate to the phone, network or your subscription. Please perform the following steps:
Make sure your phone is connected to a network, which is not overloaded or unavailable.
Check your subscription’s status with your service provider.
Check your phone’s memory. If the memory is full, you will not be able to receive message. Please delete some content in your phone’s memory.
Check the service number with your phone service provider. If the number is wrong, you will not be able to send or receive message.
If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Please check whether your phone’s memory is full. If yes, please delete some files and restart it to check again.
If above method doesn’t help, please try to make factory data reset on your phone by long pressing “# key” and “power on key” at the same time under power off mode, then you will be asked “All data will be lost, continue?” , please select “√”. Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card).
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Please go to the main menu-> “Settings”->”Phone settings”-> “Keypad shortcuts” ->”Speed dial”->  Choose the key you want to set and press ”Options”->”Edit” >”Contacts”-> Choose a contact;  Then long press the key you set in home screen, the phone will dial the contact directly.

Please go to the main menu->”Profiles” -> choose one profiles and press “Edit” -> use navigation key to find “ringtone”, “power on/off beep”, select your favorite ringtone or silence.