1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “My Life In New York” for example.)
 
2. Please go to menu, select “File manager” --> “SD card” -->Select the Java program that you want to install --> “Options” --> “Install”.
 

3. Select “Phone” or “SD card” as the storage location.
 
After the installation, a popup message will ask you to launch this Java MIDlet or not.
4. You can also run this Java MIDlet by the following method (Java->Java applications->My life in New York->Launch)

 
 

Please go to menu -> “Settings” -> “Call settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To new number” -> Input the number which you want to forward to and save the setting.

Please go to menu, press “Email” -> “Create” -> input your Email account-> “Options”-> “Next”->select protocol-> “Options”->”Next”-> “Options”-> “Change data account” -> select your Data account > “Options”->”Next”-> input the “Incoming Server” > “Options”->”Next”-> input the “Outgoing Server” -> “Options”->”Next”->input “Username” and “password”—input your account name.  You can ask your email service provider for relevant setting data.

Note:
1. Some email services can not be used for free, such as Yahoo! Mail.
2. Word, PPT, Excel attachments are not supported.

Once the battery hasn't been used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers on the below website: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Please go to menu --> “Wap” --> “Settings” --> “Preferences” --> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Preferences” --> Select Show images “Never”.

An E icon displays on the top of idle interface when GPRS works. You may see G icon or U icon which depends on your local network strength.

Please set up your phone’s WAP parameter by going to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” or “Add CSD account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter
Then select the account by going to menu --> “Settings” --> “Connectivity” --> “Web” --> “Data account” --> Select an available account.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.

Please set up your phone’s WAP parameter by going to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” or “Add CSD account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter.
Then select the account by going to menu --> “Settings” --> “Connectivity” --> “Web” --> “Data account” --> Select an available account.
For prepaid SIM, please make sure that you have enough load for the browsing.            
If the problem persists, please contact Alcatel repair center for help.

There are two methods to transfer data between phone and PC:
Method 1: By using USB cable
1.If you want to transfer data between memory card and PC, please connect your phone to PC via user data cable; select “Mass storage” from your phone, a removable disk will then appear in your computer. Now you could transfer data between memory card and PC.
 
2.If you want to transfer data between phone memory and PC, please power off your phone, then connect your phone to PC via user data cable; you will find two removable disks in your computer, one is phone memory, the other is memory card. Now you could transfer data among PC, phone memory and memory card.
 
Method 2:  By using PC suite
1.Take V7.0.10 for example. Open PC suite->connect your phone to PC via user data cable ->select “Com port” on phone screen, you will see “connected” status on PC suite->Select “Multimedia”
 
2.Transfer data from PC to phone: Select a folder-> right-click the file and select “Copy from folder”.
Select a file you want to transfer, click “OK”.
 
Then the file will be transferred to your phone.

3. Transfer data from your phone to PC: select a file-> right-click the file ->"Copy to folder”

 Select a place that you want to transfer to; click “OK”, then the file will be transferred from your phone to PC.

It may be the problem of the phone, network, or your settings. Please perform the following checks:
1. Make sure you have dialed a valid number and press the pick up call key.
2. Make sure your mobile phone is connected to a network, and the network is not overloaded or unavailable.
3. Check your subscription status with your service provider.
If the problem persists, please try the following steps:
1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.
3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.

Please set up your phone’s WAP parameter by going to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” or “Add CSD account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter
Then select the account by going to menu --> “Settings” --> “Connectivity” --> “Web” --> “Data account” --> Select an available account.
For prepaid SIM, please make sure that you have enough load for the browsing.            
If the problem persists, please contact Alcatel repair center for help.

The failure could be related to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
Take out the battery and put it back, following the instructions in the user guide.
Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you haven’t used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 minutes to activate the battery. In this case, please wait at least for 30 minutes and check again.
If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try to use them.
If the problem persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

The failure could be related to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
Take out the battery and put it back, following the instructions in the user guide.
Charge the phone with the Alcatel charger. If the battery can be charged successfully, please check the mobile again.
If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try to use them.
If the problem persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

The failure could be related to the phone, the battery or the charger. Please perform the following steps:
Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
Charge the battery as indicated in the user guide.
Take out the battery and put it back, following the instructions in the user’s guide.
If you have an extra Alcatel battery or charger compatible with your cell phone model, please try to use them.
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

‘No service’ means no network found by your mobile phone. In this case please move to another place or switching off and then switch on the handset again to check if network can be found.
‘Emergency’ means no available network allows user to register on it to get normal service in your location, so only emergency call is available. In this case, please move to another place to check if available network can be accessed.
If your phone screen shows ‘Invalid SIM’, please check with your service provider if the SIM card has any failures. If you are roaming, the network might reject you with some special reasons. In this case please switch off and switch on the handset to check again.

Network Key is from your service provider. It appears when you want to use SIM card from another service provider. If you don’t know the right Network Key, please contact your service provider.
For some service providers, if you have input wrong Network Key above certain times, your phone will be SIM locked and your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’. In this case, even the original operator’s SIM card can not be used. Please contact your service provider for help.

The failure could be related to the phone, network, or your subscription. Please perform the following check:
Make sure your phone is connected to a network, which is not overloaded or unavailable.
Check your subscription status with your service provider.
Check your phone’s memory. If the memory is full, you will not be able to receive message. Please delete some content in your phone’s memory.
Check the service number with your phone service provider. If the number is wrong, you will not be able to send or receive message.
If the problem still can’t be solved, please bring your phone to an Alcatel service center, or call the Alcatel Contact Center according to the country you are located.

Please check whether your phone’s memory is full. If yes, please delete some files and restart it to check again.
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

Please go to the main menu-> “Settings”-> “Phone settings”->  “keypad” -> “Numberic keys”-> Choose a key you want to set and press ”Options”->”Edit” -> “Contacts” -> Choose a contact;  Then long press the key you set, the phone will dial the contact directly.

Please activate Bluetooth in Menu -> “Bluetooth” -> “Power”.
Then go to the Menu -> “File Manager” -> Select a file->  “Options”  -> “send” -> “By Bluetooth” -> “Activate Bluetooth” ->“Search” -> Select a device -> “Pair”.