A1: Please make sure your phone unlock.

A2: Please calibrate touch lens in time. Enter "Touch settings "option in "Settings" menu, choose "Touch calibration" option, and select "LCD touch calibration" to calibrate touch lens.

A3: If it still does not work after the above two steps, please long press power on key to reach "Profiles" tab. Then long press volume key (up key ) to enter LCD area calibration, and (down key ) to enter LED area calibration.

Profile interface

The warning message (as below snapshot) means the power supply from PC to modem via USB connector is insufficient, which is caused by the instability of old version PC main board or laptop.

We suggest you use a Y-USB-Cable to connect your PC and modem, if you meet this kind of problem. It will be appreciated if you can send us the brand and model of your PC from the following website:

http://www.alcatel-mobilephones.com/global/content/view/full/178

Here we take One Touch 990 and OT-806 for example.

Please make sure that PC suites for both One Touch 990 and OT-806 are installed in your PC successfully. You can download them from Alcatel Global Website.

One Touch 990 PC Suite:
http://www.alcatelonetouch.com/products/smartphones/ot-990.html

OT-806 PC Suite :
http://www.alcatel-mobilephones.com/global/content/view/full/24259

Firstly, please connect OT-806 to PC by data cable and select "Com port" on phone screen. Open OT-806 PC Suite, then you will see the status "Connected". Then click "Sync".

Secondly, select PIM software (Microsoft Outlook Express or Microsoft Outlook), we take Microsoft Outlook Express for example, then click "Sync".

When the contacts synced to Outlook, it will display "synchronization completed".

Thirdly, you can find them in Outlook ? Contacts.

Fourthly, please connect One Touch 990 to PC by data cable. Open ALCATEL PC Suite for One Touch 990.

Set One Touch 990 according to PC suite Notification.
Step 1: lanch Android manager agent;

Step 2: Press menu? wireless & networks ?Tethering & portable hotspot?select "USB tethering"

When Android phone connects to PC suite successfully, PC suite will show , then click "Sync" and select "Contacts".

Click "Advanced".

Select sync object

Click "Sync"

Select the contacts you want to import, click "next".

Click"OK"

After the above steps finish, new contacts are added to your One Touch 990.

If you have any question, please contact us

It maybe problem of the phone, network, or your settings, Please perform the following checks:

1. Make sure you have dialed a valid number and press the pick up call key.

2. Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable.

3. Check your subscription's status with your service provider.

If the problem persists, please try the following steps:

1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.

2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.

3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.

If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.

Firstly, please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
Secondly, please go to main menu-> “Settings”  ->"Connectivity”->  "Streaming” -> "options”-> “Edit profile ”-> Input related parameters (The parameters can be got from your service provider)->  “Save”.

You can use your phone as webcam for instant messaging on your PC.
1. Please connect your phone to PC via USB cable and select “Webcam” from your phone screen;
2. Go to “My computer” on your PC and find USB video device under “Scanner & Camera”.

Firstly, please make sure your phone has Internet access.
Secondly, follow the steps below to set up MMS configuration: 
1. Select “Menu”->"Settings” ->"Connectivity” ->"Multimedia message” ->"Edit Profile” "->Create”-> input the following data:

• Profile name: (Check with your phone service Provider)
• MMSC address: (Check with your phone service Provider)
• Data account: (Check with your phone service Provider)
• IP address: (Check with your phone service Provider)

2. Select “HTTP” in “IP address”->input the following data:

• Use Proxy: (Check with your phone service Provider)
• Proxy address :( Check with your phone service Provider)
• Proxy Port: (Check with your phone service provider)
• Username :( You don’t need to enter the “username”)
• Password: (You don’t need to enter the “password”) 

3. After all the data have been entered and saved, a new account will appear. Please activate the account, then you could send MMS.

There are two methods to transfer data between phone and PC:
Method 1: By using USB cable
1.If you want to transfer data between memory card and PC, please connect your phone to PC via user data cable; select “Mass storage” from your phone, a removable disk will then appear in your computer. Now you could transfer data between memory card and PC.
 
2.If you want to transfer data between phone memory and PC, please power off your phone, then connect your phone to PC via user data cable; you will find two removable disks in your computer, one is phone memory, the other is memory card. Now you could transfer data among PC, phone memory and memory card.
 

Method 2:  By using PC suite
1.Take V7.0.10 for example. Open PC suite->connect your phone to PC via user data cable ->select “Com port” on phone screen, you will see “connected” status on PC suite->Select “Multimedia”
 
2.Transfer data from PC to phone: Select a folder-> right-click the file and select “Copy from folder”.
 
 Select a file you want to transfer, click “OK”.
 
Then the file will be transferred to your phone.
 
3. Transfer data from your phone to PC: select a file-> right-click the file ->"Copy to folder”
 
Select a place that you want to transfer to; click “OK”, then the file will be transferred from your phone to PC.

The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
1. Using the built-in Touch Panel Calibration program (Main Menu --> Settings --> Phone settings -->Touch Settings --> Calibration).
2. Using hard key to enter calibration mode:
 OT-706(A) and OT-708(A)
Access to ‘Profile’ interface by long press power key, then long press up volume key
 OT-710(A) and OT-710D
Go to Idle screen, then long press up volume key
OT-806(A), OT-806D, OT-807(A) and OT-807D
Go to Idle screen, then long press up volume key
OT-880(A)
Go to Idle screen, then long press up volume key
OT-980(A) and OT-981(A)
Press ‘Alt’ +’Enter’ key on QWERTY keypad at the same time.

Firstly, please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
Secondly, please go to main menu-> “Settings” -> “Connectivity” -> “Streaming” -> “options” >"Edit profile ” ->Input related parameters (The parameters can be got from your service provider)->→ “Save”.

You can use your phone as webcam for instant messaging on your PC.
1. Please connect your phone to PC via USB cable and select “Webcam” from your phone screen;
2. Go to “My computer” on your PC and find USB video device under “Scanner & Camera”.

· Please check whether your GPRS connection is working well.
 ·  Please check whether your phone memory is full. If yes, please delete some files and  restart your phone to check again.
 · The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage.
If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
1.Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
2.Take out the battery and put it back, following the instructions in the user’s guide.
3.Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you have not used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 mins to activate the battery. In this case, please wait at least for 30 minutes and check again.
4.If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
5.If the problem still persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
1. Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
2. Take out the battery and put it back, following the instructions in the user’s guide.
3.  Charge the phone with the Alcatel charger. If the battery can be charged successfully, please check the mobile again.
4. If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
5. If the problem still persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
1. Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
2. Charge the battery as indicated in the user’s guide.
3. Take out the battery and put it back, following the instructions in the user’s guide.
4. If you have an extra Alcatel battery or charger compatible with your cell phone model, please try to use them.
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

‘No service’ means no network found by your mobile phone. In this case please move to another place or switching off and then switch on the handset again to check if network can be found.
‘Emergency’ means no available network allows user to register on it to get normal service in your location, so only emergency call is available. In this case please move to another place to check if available network can be accessed.
If your phone’s screen shows ‘Invalid SIM’, please check with your service provider if the SIM card has any failures. If you are roaming, the network might reject you with some special reasons. In this case please switch off and switch on the handset to check again.

Network Key is from your service provider. It appears when you want to use SIM card from another service provider. If you don’t know the right Network Key, please contact your service provider.
For some service providers, if you have input wrong Network Key above certain times, your phone will be SIM locked and your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’. In this case, even the original operator’s SIM card can not be used. Please contact your service provider for help.

The failure could be related to the phone, network, or your settings. Please perform the following checks:
· Make sure you have dialed a valid number and pressed the pick up call key.
· Make sure your mobile phone is connected to a network, which is not overloaded or unavailable.
· Check your subscription’s status with your service provider.
If the problem persists, please try the following steps:
· Check if you have activated call barring. ‘Call barring’ means you bare some out-going calls (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming calls (All calls, All calls except those in SIM contacts, Roaming). If yes, please cancel it.
· Check if you have activated flight mode. ‘Flight mode’ means you are disconnected with service provider, and you can not make out-going calls and can not receive incoming calls. If yes, please cancel it.
·Check if you have activated ‘Call forwarding’. ‘Call forwarding’ means your incoming calls are forwarded directly to your voicemail or other phone. If yes, please cancel it.
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

The failure could be related to the phone, network, or your settings. Please perform the following checks:
1. Make sure that your phone is turned on and network signal is good.
2. Check your subscription’s status with your service provider.
3.  Check if headset is connected to the cell phone. If yes, please disconnect the headset and try again.
4. Check if the cell phone is configured in the “Silence” mode. If yes, please change the profile mode to “Normal” and then try again.
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

A communication failure or a poor quality audio during a call might be caused by signal intensity or network coverage. Please perform the following checks:
1.  Please check the signal intensity on the right top of your cell phone screen. The signal intensity indicator goes up when the signal has more intensity and goes down when the signal has less intensity.
2. To increase the signal on your cell phone, please move your location a little bit or take your mobile phone to a window if you are calling from inside of a building, house, etc.
If the signal problem persists, you might be located in a certain area where the network coverage is poor. Please contact your phone service provider for more information regarding the network coverage.
If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

A multimedia message (MMS) is a message combining an image or video file with text and/or an audio file.
In order to send MMS messages, MMS must be supported by:
1. Your phone model: Check your phone model's user guide whether MMS is supported.
2. Your phone's settings: You can visit Alcatel service center for help.
3. Your service contract: Contact your operator or service provider to check whether MMS is activated
If all of these are in order, you can create and send MMS messages from your phone's message menu. For model-specific instructions on creating and sending an MMS message, please refer to your phone model's user guide.
If an MMS message has been sent to you and your phone does not support MMS, your operator or service provider may send you a link to a website where you can view the message from a compatible PC.

If you want to send or receive text message (SMS), it must be supported by your phone model and your contract with your operator or service provider. If the failure persists, please bring your phone to an Alcatel service center. You can find service center contact and address information on our Website.

The failure could be related to the phone, network, or your subscription. Please perform the following checks:
1. Make sure your phone is connected to a network, which is not overloaded or unavailable.
2. Check your subscription’s status with your service provider.
3. Check your phone’s memory. If the memory is full, you will not be able to receive message. Please delete some content in your phone’s memory.
4. Check the service number with your phone service provider. If the number is wrong, you will not be able to send or receive message.
If the problem still can’t be solved, please bring your phone to an Alcatel service center, or call the Alcatel Contact Center according to the country you are located.

If the battery has not been used for a long time, the battery might be over discharged. In this case, the phone has no charging indicator when you plug in a charger. It doesn't necessarily mean the battery is broken. You can charge it for around 30 minutes and check again. If the problem persists, the battery might be broken. Please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

Please check whether your phone’s memory is full. If yes, please delete some files and restart it to check again.
If the problem persists, contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

Firstly, please check whether data transmission by USB port is supported by your phone or not. Due to platform limitation, some phones might not support data transmission by USB port, such as OT-305/ 505/ 508.
We suggest you use PC Suite as a general tool to transmit/ back up/ synchronize data between PC and phone. Alcatel PC Suite is a free PC software which allows you to store, edit, and synchronize phone data with a Windows-based PC. Please visit our Website to download the latest version of PC Suite for your phone model.
If you can not find your phone model on the phone model list of the latest PC suite, it means your phone does not support data transmission by USB port.

The cities which use Daylight Saving Time might show incorrect time. You can change the setting following below steps: ‘Clock’----> ‘World clock'----> ‘Options’ ---- >‘My cities’ ----> (select the city) ----> ‘Options’ ----> ‘Daylight saving on/off’.

First, please ensure your phone have this function. All Alcatel phones which support PC Suite have modem dialup function. You can visit our website and confirm if your phone support PC Suite or not.
If your phone supports PC Suite, you can use the modem dialup function of your phone via below steps:
1. Go to Alcatel Website, download and install the PC Suite.
2. Run the PC Suite.
3. Connect your phone to PC via USB cable, and select ‘COM port’ after ‘USB config’ interface displays on your phone.
4. Click the ‘Dialup Internet’ icon on PC Suite
 
5. Add a new dialup setting.
 
6. Select the right COM port that the phone is using, and click ‘Next’.
 
7. Select your country and operator, then click ‘Next’.
 
8. Please click ‘Next’ without modification of setting on this interface.
 
9. Please click ‘Finish’ without any modification of setting on this interface.
 
10. Then you will see the new Dialup Setting as below:
 
11. Select the Dialup Setting you just created, click ‘Dial-up’ icon or double click the Dialup Setting you just created.
 
12. Click ‘Yes’ if below warming message appears.
 
13. The connection will be successful as below:

Yahoo! account has some distinction in different countries.
In some countries, Yahoo! providers permit their accounts to use POP3 or IMAP4 protocol. The users can use their Yahoo! accounts on mobile devices in these countries, such as UK and France.
In some countries such as China and India, Yahoo! account can not use POP3 or IMAP4 for free. Users have to pay money to upgrade to " Yahoo! Plus", or user can download their Yahoo! mail in an email client such as Outlook.

Please sign in you Yahoo! mail on your PC, and then put your cursor on the top-right corner of the following page and choose "Options”--> “More Options".
 
You will access the Yahoo! account settings page. Please choose "POP& Forwarding".
If you're permitted to use mobile Yahoo!, you'll see below screen.
 
If you're not permitted to use mobile Yahoo! for free, you'll see the following screen.

If your Yahoo! Mail account can be used on mobile device, the parameters can be set as following:
Incoming Server: pop.mail.yahoo.com
Outgoing Server: smtp.mail.yahoo.com
Incoming Port: 995 (requires SSL) or 110(doesn't require SSL)
Outgoing Port: 465 (requires SSL) or 25(doesn't require SSL)
Outgoing Authentication: On

1. Go to Menu, then click “Email” --> Choose the email account that you want to use --> “Options” --> “ Edit account” --> “Advanced settings” -->“Account settings” --> “Data account” --> Select “Wi-Fi” and save it.
2. Go to Menu, then click “Wi-Fi” --> “Options” --> “Refresh” --> Select the network that you want to connect in the list--> “Options” --> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the WIFI icon shown on the top of the idle screen when you browse you email.

1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “My Life In New York” for example.)
 
2. Please go to menu, select “File manager” --> “SD card” --> Select the Java program that you want to install --> “Options” --> “Install”.

 
3. Select the storage location to be “Phone” or “SD card”.
 
After the installation, a popup message will ask you to launch this Java MIDlet or not.
4. You can also run this Java MIDlet by the following method.

The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.