Global | Select CountryHotlines
| Argentina | 011-5258-8229 | Australia | 1-800-889-167 | Belgium | +32 02-626-38-41 |
| Brazil | Rio de Janeiro:3513-0614 São Paulo:3014-0514 Belo Horizonte:3515-0114 Rest of Brazil: 0800-941-9822 | Canada | 1-888-841-5371 | Chile | 188-800-420297 |
| China | +86 400-810-0588 | China Hongkong | Repair:+852 2389 4273 Marketing Inquiry:+852 3180 2777 | Colombia | 01-800-700-1888 |
| Costa Rica | 2290-9266 | Denmark | +45 35-44-55-70 | Dominican Rep. | 1-829-951-3035 |
| Ecuador | 01-800-010-225 | Fiji | +679 331-9955 | France | 09-69-36-09-36 |
| Germany | +49 069-92-03-21-10 | Guatemala | +502 23767595 | India | +91-120-4667111/+91-8800719988 |
| Indonesia | +62 21 63859138(CDMA models)+62 21 63864678(GSM models) | Ireland | +353 01-6590-207 | Israel | +972-8-9206539 |
| Italy | +39 02-2641-5739 | Malaysia | +603-5630-1392/+603-2141-5993 / 2141-6993 | Mexico | 01-800-123-1668 |
| Netherlands | +31 023-5684-882 | New Zealand | 648-009-950-10 | Peru | 0800-53-043 |
| Philippines | +63 (2) 4917373 | Poland | +48 0-801-680-680 | Russian | +8 800 555 65 95 |
| Singapore | +65-6241 2186(Service model: OT-708 & VF555) / +65 6223 9171(Other models) | Spain | +34 91-375-33-74 | Taiwan | +886-2-55555666 +886 2-27006339 |
| Thailand | +66 0-2642-1884 | UK | +44 0-207-458-00-26 | Uruguay | 000-405-4062 |
| USA | 1877-702-3444 | Venezuela | 0800-100-5625 |
Repair centers
EMEA
Belarus Name:Newland Ltd. Add: 1, Kulman str., Minsk, Belarus, Tel: +375 17 234-7529 220013, Республика Беларусь, г.Минск, ул.Кульман, д.1 ООО "Ньюлэнд" тел. +375 17 234-7529 | Belgium Name:DIL LUXEMBOURG | Bosnia Name: MOBIS-ELECTRONIC SERVISNI CENTAR d.o.o |
Bulgaria Name:Germanos Telecom Bulgaria EAD Name: Omnitel | Croatia NAME: Mobis-electronic servisne centar d.o.o ATTN: Heinzelova 96, 10000 Zagreb Web: www.mesc.hr Mail adress: mesc@mesc.hr Tel: 00385 6188-513 | Czech Republic Name:BRITEX-CZ, s.r.o. |
Egypt Name:Mamari CO. | France Name:A-NOVO BRIVE Name:CORDON CARAIBES Guadeloupe Name:CORDON CARAIBES Martinique | Germany Name:Protel GmbH |
Greece Name: Arvato services S.A. Name:Germanos SA | Hungary Name:Telemax GSM Szerviz Kft. | Israel Name:cellphonelab ATTN:5 ben horkenos eliezer Lod 71106 Tel: +972-8-9206539 |
Italy Name:SERVICE TRADE S.r.l. ATTN:SST S.r.l. Via Manin 14/A 20871 Vimercate (MB) Email customer care: customercare@sstservice.it Customer care No.:+39 039 6857782 | Kenya Name:Fonexpress Service Centre | Latvia Name:SIA Mosers |
Lithuania Name:UAB Spaineta | Luxemburg Name:DIL LUXEMBOURG | Macedonia Name:TMOBILE MACEDONIA Name:MOBICO DOEL |
Montenegro Name:Integra ATTN: Moskovska 81 81000 Podgorica Montenegro Phone: + 382 69 206 200 E-mail: service@integra.mn | Morocco Name:LINEATEC | Netherlands Name:SOLID VISION BV ATTN:SOLID VISION BV Polakweg 26 2288 GG Rijswijk NEDERLAND Tel: +31 70 30 73 112 Fax: + 31 70 30 73 177 Email: info@solid-vision.com |
Poland Name:CYFROWE CENTRUM SERWISOWE S.A. | Portugal Name:TAMET (sede) Name:SOS Mobile | Romania Name:SC Regenersis SRL Name:GERMANOSROMANIA Name:Orange Romania S.A |
Russia | Serbia Name:MOBIS-ELECTRONIC SERVISNI CENTAR d.o.o. | Slovakia Name:PPI-ETC SLOVAKIA s.r.o. |
Slovenia Name:TEHNO MOBIL D.O.O. ATTN:BRNCICEVA 13 1231 LJUBLJANA SLOVENIJA TEL: +386 1 530 43 26 FAX: +386 1 530 43 22 E-MAIL: info@tehnomobil.si | Spain Name:SERVICIO 10 Name:SMS Name:EUROTERMINAL | Switzerland Name:TELESERVICE INTERNATIONAL SCHWEIZ |
Turkey Name:Arvato Teleservice | Ukraine Name:GRATIS,Ltd | United Kingdom Name:SBE UK |
AMERICAS
Argentina Name: A-NOVO Name: Servicios Celulares | Barbados Name:Por-Tabe Repairs Inc Add: ICB Building Roebuck street Bridgetown, Barbados. Tel: (246)431-0864 | Brazil Name:PONTONET Add:Rua Urussuí 238 - Itaim Bibi CEP 040542-051 - Sao Paulo - SP http://www.redepontonet.com.br/alcatel |
Chile Name:A-NOVO ANDES
| Colombia Name:Technologistics Add:Calle 93 B No 16-32 57 1 4822222 www.celularsun.com Add:Calle 67 G -No 76 A 17 57 1 8050460 | Costa Rica Name:Nargallo del Este S.A Add:Nargallo del Este S.A Local E3 Zona Franca Saret Alajuela Costa Rica Tel: +506 2443-6462 Fax: +506 2-440-1330 |
Ecuador Name:Teland Name:HTM | Elsalvador Name:Prosertel S.A de C.V Name:Soluciones Celulares (SOLUCEL) | Guatemala Name:Soluciones Celulres S.A (SOLUCEL) ATTN:13 Avenida B, 24-31 Zona 13 Guatemala (502) 2326-0100 ATTN:Avenida del ferrocarril 19-97 bodega 501, Cortijo I zona 12 Ciudad de Guatemala. (502) 40050941 |
Haiti Name:Cellifix Haiti ATTN:Impasse Avalon # 8, Musseau 509 51464667 | Honduras Name:Tarjecel S.A de C.V ATTN:Colonia Alameda, Edificio Hueso González, 2o nivel local 1 a 1/2 cuadra al este de Radio América, Tegucigalpa, Honduras 504 231 0152 | Jamaica Name:Bell Communications ATTN:153 1/2 Constant Spring Road 1 876 9319423 ATTN:14B Cargill Avenue, Kingston 10, Jamaica Tel: 876 620 4933 Fax: 876 620 4934 |
Mexico Name: GARMA_Tijuana ATTN:Juan Ignacio Ramón No. 506 Ote., Edificio Latino D- 2701, Zona Centro,Monterrey, Nuevo Léon; C.P. 64000 Tels.: (81)83402357, 83402128, 83402294, 83402259; Gerente: Ing. Abraham Huerta; Cel.: 8116900916 E-mail: ahuerta@garma.com.mx Telcel - Regiones 3 y 4 ATTN:Av. La Paz No. 1570, Col. Americana, Guadalajara, Jalisco; C.P. 44160 Tels.: (33)38271024, 38272445, 38272081 Gerente: Ing. Oswaldo Figueroa; Cel.: 3314791430 E-mail: ofigueroa@garma.com.mx Telcel - Regiones 2 y 5 ATTN:Av. Ignacio No.11, Col. Centro, Querétaro, Querétaro; C.P. 76000 Tels.: (0144)22143764 Jefe: Ing. Hugo Cruz; Cel.: 4423382201 E-mail: hcruz@garma.com.mx Telcel - Región 6 ATTN:Blvd. Norte No. 1011, Col. Villas de San Alejandro; Puebla, Puebla; C.P. 72090 Tels.: (222) 248 3871 Jefe: Gemma Hernández E-mail: GmHernandez@Garma.com.mx Telcel - Región 7 ATTN:Horacio No 124 Piso 9, Desp. 903, Col. Polanco, Del. Miguel Hidalgo México D.F.; C.P. 11560 Tel.: 55725468 Contacto: Angel Victoria E-mail.: supstt_r9@garma.com.mx; angel.victoria@garma.com.mx Telcel - Región 8 – Iusacel ATTN:Pioneros del Cooperativismo #134, Col. México Nuevo, Atizapán de Zaragoza, Edo. de México; C.P. 52966 Tel.: (55) 58169986 Atn: Carlos Fonseca / Santiago Osorio E-mail: carlos.fonseca@tmscare.com.mx; santiago.osorio@tmscare.com.mx Telcel – Región 9 & Telefónica México
| Nicaragua Name:Solucel Nicaragua Name:Soporte Tecnico Global (STG) | Panama Name:Telexpress Panamá Name:CELLULAR SUN 3,SDAD LTDA Name:CENTRO AMERICA CENTER SERVICES S.A. |
Paraguay Name:Intertec Paraguay ATTN:Avda. Bruno Guggiari Nro.350 esq. Doctor Escobar 595-21-221099 | Peru Name:A-NOVO Peru | Pto Rico Name:Touchstone Wireless ATTN:South Industrial Park Lot #14, State Road #9939, Las Piedras PR, 00771 787-912-0160 |
Rep Dominicana Name:Servicio de Telecomunicaciones Techcomm ATTN:Calle 5 No. 34 , Villa Aura. Km. 2 Carretera de Manoguayabo, Santo Domingo Tel: 809-3796073 | Trinidad&Tobago Name:TCW Trinidad & Tobago Limited ATTN:#121 Edward Street, Port of Spain, Trinidad (868) 221-6093 | Uruguay Name:A-NOVO Uruguay Name:Karma SRL |
USA Name:FINETECHWIN INC ATTN:FineTechWin 959 E. Collins Blvd # 101 Richardson, TX 75081 For RMA and Status for to: http://alcatel.finetw.com | Venezuela Name:TMV Name:Vintest Name: CANTV |
ASIA PACIFIC
Australia Name: FONEBIZ ATTN: Fonebiz Rockdale 320 Princess Hwy, Rockdale NSW 2216 Tel: (02) 9597 8900 Fax: (02) 9556 1066 Email:service@fonebiz.com.au | Fiji Name: Foneology Name: Foneology Name: Foneology Name: Foneology | Hong Kong Name:REVIO Hong Kong Limited | |
India Name: Pacetel communications Pvt Ltd Name: Mobizone Name: D.M.Telesystems Name: Aryans IT Service | Indonesia Name: VLINK SERVICE CENTER | Malaysia Name: Phoneworx Sdn Bhd Name: Phoneworx Sdn Bhd Name: Hello Service Centre (M) Sdn Bhd Name: Hello Service Centre (M) Sdn Bhd | |
Philippines Name: CITYLIGHT TELECOM CENTRE Name: CITYLIGHT TELECOM CENTRE Name: MemoXpress Service Center Name: MemoXpress Service center | Singapore Name: FORESIGHT MANUFACTURE (S) PTE LTD | Taiwan Name:Far Wide Telecommunication Co., Ltd. Name:East Power Mobilephone Co., Ltd. | |
Thailand Name:Alcatel service center (Thailand) | Vietnam Name:Hong Quang Services Center Ho Chi Minh City Name:Hong Quang Services Center Ha Noi Name:Hong Quang Services Center Can Tho Name:Hong Quang Services Center Da Nang |