FAQ - Onetouch 803
- Q1Why does my phone display “Warning! Bad charger contact!” during charging? You can also try to upgrade your phone with the latest SW via One Touch Upgrade.
Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card).
Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone. - Q2Why does my phone display “Warning! Bad charger contact!” during charging? You can also try to upgrade your phone with the latest SW via One Touch Upgrade.
Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card).
Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone. - Q3Why does my phone display “Warning! Bad charger contact!” during charging? You can also try to upgrade your phone with the latest SW via One Touch Upgrade.
Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card).
Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone. - Q4How can I forward or copy a message? Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
- Q5Why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
1. Long press the volume down key and Home key at the same time;
2. Enter into application list and choose TSCalibration.
- Q6Why is the touch lens insensitive or not responsive when I click it?
A1: Please make sure your phone unlock.
A2: Please calibrate touch lens in time. Enter "Touch settings "option in "Settings" menu, choose "Touch calibration" option, and select "LCD touch calibration" to calibrate touch lens.
A3: If it still does not work after the above two steps, please long press power on key to reach "Profiles" tab. Then long press volume key (up key ) to enter LCD area calibration, and (down key ) to enter LED area calibration.

Profile interface - Q7What is One Touch Upgrade?
One Touch Upgrade is a system composed of several servers and applications that allows any end user to upgrade his/her ALCATEL ONE TOUCH mobile phone software from his/her local side with personal computer.
- Q8why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 1. Long press the volume key from the main screen; 2. In main menu, choose Settings -> Phone settings -> Touch settings -> LCD touch calibration.
- Q9why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
1. Long press the volume key from the main screen;
2. In main menu, choose Settings -> Phone settings -> Touch settings -> LCD touch calibration. - Q10How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Options” -> “More” -> “Import from SIM card” -> “Copy all to phone”.
- Q11How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Options”-> “More” -> “Import from SIM card” -> “Copy all to phone”.
- Q12why is the touch screen sometimes insensitive?
The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
1. Long press the volume key.
2. In main menu, choose Settings > Phone settings > Touch settings > LCD touch calibration.
- Q13why is the touch screen sometimes insensitive?
The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
1. Long press the volume key.
2. In main menu, choose Settings > Phone settings > Touch settings > LCD touch calibration.
- Q14How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Phone” -> “Options” -> “Copy all” -> “from SIM”.
- Q15How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Phone” -> “Options” -> “Copy all” -> “from SIM”.
- Q16Why I couldn’t I send MMS via SIM1 or SIM2? Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps. Go to Menu -> “Messages” -> “SIM1” or “SIM2” -> “Options” -> “Settings” -> “Multimedia message” -> “Edit profiles” -> Select the MMS profile of chosen SIM -> Activate. For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.
- Q17How can I forward or copy a message? Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
- Q18I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 990 is a smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q19How can I forward or copy a message? Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
- Q20Why does my PC display a warning message of 'Power Surge On Hub Port' when I install/connect the modem?
The warning message (as below snapshot) means the power supply from PC to modem via USB connector is insufficient, which is caused by the instability of old version PC main board or laptop.

We suggest you use a Y-USB-Cable to connect your PC and modem, if you meet this kind of problem. It will be appreciated if you can send us the brand and model of your PC from the following website:
http://www.alcatel-mobilephones.com/global/content/view/full/178

- Q21When should I use One Touch Upgrade?
If you consider your phone has an occasional or recurrent failure, you can use One Touch Upgrade.
- Q22How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Options” -> “Copy all” ->“Select from SIM” -> “Copy all contacts from SIM to phone”.
- Q23Why I couldn’t I send MMS via SIM1 or SIM2? Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.
Go to Menu -> Messaging -> SIM1 or SIM2 -> Options -> Settings -> Multimedia message -> Edit profiles -> Select the MMS profile of chosen SIM -> Activate.
For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again. - Q24How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q25How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q26How can I copy all SIM card directories to phone contacts? Please go to menu > “Contacts” > “Options” > “Copy all” >“from SIM card” > “Copy all to phone”.
- Q27Why I couldn’t I send MMS via SIM1 or SIM2?
Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.
Go to Menu > Messaging > SIM1 or SIM2 > Options > Settings > Multimedia message > Edit profiles > Select the MMS profile of chosen SIM > Activate.
For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.
- Q28How can I adjust the sensitivity of the navigation key? Please go to menu -> “Settings” -> “Phone setting” -> “Keypad” -> “Navigation Sensitivity” -> “Horizontal Sensitivity / Vertical Sensitivity”.
- Q29How can I adjust the sensitivity of the navigation key? Please go to menu -> “Settings” -> “Phone setting” -> “Keypad” -> “Navigation Sensitivity” -> “Horizontal Sensitivity / Vertical Sensitivity”.
- Q30How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Phone” -> “Options” -> “Copy all” -> “Import from SIM1/SIM2”.
- Q31I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 908 is a smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q32How can I find the lately used programs? Please long press home key and the latest used programs will be displayed on the screen.
- Q33I was requested to input my Google account during the setup wizard when I switch on it for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. BABY D is a Smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q34How can I input symbol and change the input method? If you want to input symbols, please press the key. If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want.
- Q35How can I copy all SIM card directories to phone contacts? Please go to menu -> “Contacts” -> “Options” -> “Copy all” -> Select from SIM1 or SIM2 or both -> “Copy all contacts from SIM1/SIM2 to phone”.
- Q36How can I reset my phone? Please long press the Volume key (up) and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q37How can I reset my phone? Please long press the Volume key (up) and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q38How can I input symbol and change the input method?
If you want to input symbols, please press the "sym" key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.
- Q39How can I copy all SIM card directories to phone contacts? Please go to menu > “Contacts” > “Options” > “Copy all” >“Select from SIM1 or SIM2 or both” > “Copy all contacts from SIM1/SIM2 to phone”.
- Q40How should I use One Touch Upgrade?
Please download One Touch Upgrade from our website and install it on your computer. After start the program, you can update the software of your mobile phone step by step, following the built-in user guide of One Touch Upgrade.
Please be noted that One Touch Upgrade software requires internet access and connection between mobile phone and PC by data cable. - Q41How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time or long press “Space” key then select the input method you want. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want. - Q42How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time or long press “Space”
key then select the input method you want. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want.
- Q43How can I adjust the sensitivity of the navigation key? Please go to menu -> “Settings” -> “Phone setting” -> “Keypad” -> “Navigation Sensitivity” -> “Horizontal Sensitivity / Vertical Sensitivity”.
- Q44How can I find the lately used programs? Please long press home key and the latest used programs will be displayed on the screen.
- Q45How can I set my incoming call ringtone? Please press “menu” key at home screen -> “Settings” -> “Sound” -> “Phone ringtone” -> Select the ringtone you want to set.
You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”. - Q46How can I find the lately used programs? Please long press home key and the latest used programs will be displayed on the screen.
- Q47How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q48How can I input symbol and change the input method? If you want to input symbols, please press the key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want. - Q49Why couldn’t I sign in to Internet Website via URL? Please go to Menu -> “Wap” -> “Settings” -> “Select profile” -> Select and activate the profile that your service provider offers. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q50How can I choose the SIM card for web browsing? Please go to Menu -> “Wap” -> “Settings” -> “Select profile” -> Select and activate the profile that your service provider offers. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q51How can I forward incoming call to another phone? Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forwarding all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting.
- Q52How can I input symbol and change the input method?
If you want to input symbols, please press the "sym" key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.
- Q53What will happen after I use One Touch Upgrade?
The software of your mobile phone will be updated to the latest version. All your personal information will be lost after the update process, so we suggest you backup your personal data by PC Suite before using the upgrade.
- Q54How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q55How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q56How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time or long press “Space” key then select the input method you want. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want. - Q57How can I set my incoming call ringtone? Please press “menu” key at home screen -> “Settings” -> “Sound” -> “Phone ringtone” -> Select the ringtone you want to set. You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”.
- Q58Why doesn’t my alarm work? Firstly, please be noted that the alarm does not work in power off mode.
Secondly, please remember to touch the icon
after you finish editing your alarm.
There will be a green bar under the icon if the alarm is activated successfully.
- Q59How can I set my incoming call ringtone? Please press “menu” key at home screen -> “Settings” -> “Sound & display” -> “Phone ringtone” -> Select the ringtone you want to set.
You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”. - Q60How can I transfer the contacts from Alcatel feature phone to Android phone?
Here we take One Touch 990 and OT-806 for example.
Please make sure that PC suites for both One Touch 990 and OT-806 are installed in your PC successfully. You can download them from Alcatel Global Website.
One Touch 990 PC Suite:
http://www.alcatelonetouch.com/products/smartphones/ot-990.htmlOT-806 PC Suite :
http://www.alcatel-mobilephones.com/global/content/view/full/24259Firstly, please connect OT-806 to PC by data cable and select "Com port" on phone screen. Open OT-806 PC Suite, then you will see the status "Connected". Then click "Sync".

Secondly, select PIM software (Microsoft Outlook Express or Microsoft Outlook), we take Microsoft Outlook Express for example, then click "Sync".

When the contacts synced to Outlook, it will display "synchronization completed".

Thirdly, you can find them in Outlook ? Contacts.

Fourthly, please connect One Touch 990 to PC by data cable. Open ALCATEL PC Suite for One Touch 990.

Set One Touch 990 according to PC suite Notification.
Step 1: lanch Android manager agent;
Step 2: Press menu? wireless & networks ?Tethering & portable hotspot?select "USB tethering"

When Android phone connects to PC suite successfully, PC suite will show
, then click "Sync" and select "Contacts". 
Click "Advanced".

Select sync object

Click "Sync"

Select the contacts you want to import, click "next".

Click"OK"


After the above steps finish, new contacts are added to your One Touch 990.

If you have any question, please contact us
- Q61Why is there no battery charging icon indicated on my phone when I plug it to the charger?
Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the the charger. It doesn't necessarily mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changes. If you still reproduce the same symptom, the battery may be really failed, please send it to our repair center. You can find the contact information of our repair centers on the below website:
http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers
- Q62Why doesn't my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.
- Q63How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> Select “SIM1” or “SIM2” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q64How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.
- Q65Why couldn’t I sign in to Internet Website via URL? Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Internet Service. Wi-Fi Go to Menu => Wi-Fi => Turn on Wi-Fi => choose the available Wi-Fi => Options => Connect After you have connected to the chosen available Wi-Fi, return to Menu => Wap => Setting => Select profile => select and activate Wi-Fi SIM Go to Menu => Wap => Settings => Select profile => Select and activate SIM1 or SIM2 After the activation of chosen SIM, return to Settings => Edit profile => choose the same SIM that was activated in last step => select the profile of the activated SIM => Activate For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q66Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.
- Q67How can I forward incoming call to another phone? Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forwarding all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting.
- Q68Why couldn’t my phone connect to PC when I try to use One Touch Upgrade?
If your phone fails to connect to PC, you might have a problem with your USB driver installation or you might have an anti-virus or security tool preventing you from accessing your USB port.
To allow proper communication between your computer and your mobile phone, you should make sure that the Alcatel mobile phone USB driver has been installed successfully.
If the automatic installation of USB driver does not process smoothly, you can install the driver manually according to the following steps, or choose to view the guide for how to install Alcatel handset USB driver.
When the driver is installed, Operation System may show a message “Digital Signature Not Found” or “Has not passed Windows Logo testing to verify its compatibility with this version of Windows”. Please select “Yes” or “Continue Anyway” to complete the installation.
When the installation is finished, you can check “Device Manager” (accessible on Windows XP from ‘Start->Control Panel->System’, then in the ‘Hardware’ tab, click on the ‘Device Manager’ button) to validate if the driver has been installed successfully. You can also reinstall the driver of the device.
If your PC still can not recognize the phone after you install the USB driver, you need to reinsert the USB cable and select “COM Port” on your phone, then install the USB driver again.
- Q69Why doesn’t my alarm work? The alarm will not work if it is inactive. Please edit your alarm in Clock application and activate it by pressing “On”. After you activate the alarm, there is a tick in front of the alarm item, and the alarm icon will appear on the top of status bar.
- Q70Why doesn’t my alarm work? The alarm will not work if it is inactive. Please edit your alarm in Clock application and activate it by pressing “On”. After you activate the alarm, there is a tick in front of the alarm item, and the alarm icon will appear on the top of status bar.
- Q71How can I forward incoming call to another phone? Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.
- Q72Why doesn’t my alarm work? Firstly, please be noted that the alarm does not work in power off mode. Secondly, please remember to touch the icon
after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
- Q73How can I forward incoming call to another phone? Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “GSM call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.
- Q74How can I forward incoming call to another phone? Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.
- Q75What is a PIN2 code?
Your phone's default PIN2 code is provided by service provider, you can change phone code by yourself.
PIN2 code acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code.
- Q76How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q77Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.
- Q78How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1. Some email services can not be used for free, such as Yahoo! Mail.
1. Word, PPT, Excel attachments are not supported.
- Q79Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Java network Service. Wi-Fi Go to Menu => Wi-Fi => Turn on Wi-Fi => choose the available Wi-Fi => Options => Connect After you have connected to the chosen available Wi-Fi, return to Menu => Java => Java network => Wi-Fi => Activate Wi-Fi SIM Go to Menu => Java => Java network => Select SIM1 or SIM2 => Activate SIM After the activation of the chosen SIM, return to Java network => choose the same SIM that was activated in last step => View Profile => select and activated the profile of the activated SIM For prepaid SIM, please make sure that you have enough load for this service application. If the problem persists, please contact Alcatel repair center for help.
- Q80How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q81Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.
- Q82Why does the One Touch Upgrade tool display internet connection error?
Internet connection failure means at least one of the communication ports is blocked by a firewall, proxy, anti-virus or other security tools.
In order to access the One Touch Upgrade service, the one touch upgrade tool needs to set up connection to our servers on the following two communication ports:
Tcp/30007
Tcp/30008
The used protocol doesn’t support proxy. If you have a proxy, please configure it in order to allow direct connection on these previously listed ports. - Q83How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q84How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q85Why doesn’t my alarm work? The alarm will not work if it is inactive. Please edit your alarm in Clock application and activate it by pressing “On”. After you activate the alarm, there is a tick in front of the alarm item, and the alarm icon will appear on the top of status bar.
- Q86How can I forward incoming call to another phone? Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “GSM call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.
- Q87How can I attach attachment into MMS? The max message size of 908 series phones is 300KB. You can attach any attachment within this size by following below steps:
Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments.
- Q88How can I reduce flow for web browsing? Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.
- Q89What is a PUK code?
PUK (personal unblock key) code is provided by service provider, and cannot be changed.
PUK code is used to unblock your cell phone in case you entered the wrong PIN code three times. PUK code is an eight digit code, if it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card.
- Q90How can I choose the SIM card for web browsing? 1. Please go to Menu -> “Wap” -> “Settings” -> “Select profile” ->Select and activate SIM 2. After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM Activate. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q91How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q92What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. One Touch Mail provides the function that if one mail arrives in the server, it can push the mail to your phone even if your One Touch Mail is inactive. With Email the mail will be pushed from server to your phone only if your Email account is activated.
- Q93Why I couldn’t send MMS via SIM1 or SIM2? Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps. Go to Menu => Message => SIM1 or SIM2 => Options => Settings => MMS => Edit profile => Select the MMS profile of chosen SIM => Activate For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.
- Q94Why couldn’t I sign in to Internet Website via URL?
Please go to Menu > “Wap” > “Settings” > “Select profile” > Select and activate the profile that your service provider offers.
For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q95How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q96How can I solve the network issues of One Touch Upgrade?
The following section provides steps to solve network issues.
Step 1. Check your network connection.
The first step is to make sure that your Internet connection is working. Whether you are using a cable connection or WIFI, it is necessary that you are able to access Internet. For example, the following snapshot shows that the network connectivity is limited, which means you are connected to a local network but you are not able to access Internet.
You can open a web page that you have never opened before in order to force your Internet browser to effectively establish a connection with Internet.
Step 2. Check your Firewall/Antivirus/Security tools
If you are using your personal computer, you should know that some vendors may have preinstalled some security tools like anti-virus and/or firewall. You may also have installed them by yourself. Please make sure that these tools will not prevent the One Touch Upgrade application from accessing Internet.
Please check the logs or reports of these tools whether some alerts are registered. If such alerts exist, please read the manual of this tool in order to configure it and allow the software upgrade application to access Internet.
Step 3. Check your WIFI or home Router
If you are using WIFI at home then it is likely that you have a router. Normally, your router can be the box (or modem) provided by your Internet Service Provider. Or you may have also bought your own router and installed it in your home.
Whatever the case, you need to check that the router doesn’t contain a firewall or proxy that prevents your computer accessing the One Touch Upgrade service.
Please carefully read the user guide of your router to check the current firewall configuration. Some router may have a wizard to help user configure the basic settings. Firewall settings are usually found in advanced settings that may not be managed by the wizard. So you may have to disable the wizard and/or force the use of advanced or expert mode.
The target is to open the ports listed in the ‘Network Port’ section on your firewall.
Step 4. Check whether you are using the latest version of One Touch Upgrade
We suggest you check our website for latest version of One Touch Upgrade tool periodically. Please make sure that the previous version is uninstalled completely before installing the latest version.
- Q97How can I reduce flow for web browsing? Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.
- Q98How can I reduce flow for web browsing? Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.
- Q99How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q100How can I attach attachment into MMS? The max message size of 908 series phones is 300KB. You can attach any attachment within this size by following below steps:
Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” ->“Add picture” -> repeat if you need to attach more attachments.
You can also add music as attachment if you press “Add music” instead of “Add slide”. - Q101How can I reduce flow for web browsing? Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.
- Q102How can I connect to Wi-Fi? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan” -> The available Wi-Fi networks will be listed. Press the network which you want to connect, If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q103What is a PUK2 code?
PUK2 code is provided by service provider, and cannot be changed.
PUK2 code is requested when you enter the PIN2 code incorrectly several times. If it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card.
- Q104How can I browse web by Wi-Fi? 1. Please go to menu -> “Wap” -> “Settings” -> “Select profile” -> “Wi-Fi preferred” or “Wi-Fi” -> “OK”. 2. Go to Menu, then click “Wi-Fi” -> “Options” -> “Refresh” -> Select the network that you want to connect in the list -> “Options” -> “Connect”. Please enter the password if the chosen Wi-Fi is not free. 3. You can see the Wi-Fi icon shown on the top of the status bar when you browse web.
- Q105How can I choose the SIM card for web browsing? 1. Please go to Menu -> “Wap” -> “Settings” -> “Select profile” -> Select and activate SIM1 or SIM2
2. After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help. - Q106Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then press the alarm icon. If you activate it, the alarm icon will appear on the top of status bar.
- Q107How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example. 1. Please go to menu, press “Email” -> “Create” -> Select your Email account type. 2. Please input your Email account and Password, then select your Data account. 3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement. Note: 1. Some email services can not be used for free, such as Yahoo! Mail. 1. Word, PPT, Excel attachments are not supported.
- Q108How can I reduce flow for web browsing?
Please go to menu > “Wap” > “Settings” > “Preferences” > Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu > “Settings” > “Connectivity” > “Web” > “Preferences” > Select Show images “Never”.
- Q109How can I choose the SIM card for web browsing?
1. Please go to Menu > “Wap” > “Settings” > “Select profile” > Select and activate SIM1 or SIM2
2. After the activation of chosen SIM, return to Settings > Edit profile > choose the same SIM that was activated in last step > select the profile of the activated SIM > Activate.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.
- Q110What should I do if the One Touch Upgrade fails during software upgrade process?
If One Touch Upgrade fails during software upgrade process, please perform the following steps:
- Make sure that your battery is fully charged. If not, please change another fully charged battery. If you do not have another fully charged battery, please go to an Alcatel Repair Center for help.
- Make sure that your internet connection is stable.
- Upgrade your mobile phone’s software again by One Touch Upgrade.
If the problem persists, please contact the Alcatel Contact Center according to the country you are located.
- Q111How can I modify the application on the home screen? Please press Right softkey on home screen -> “Edit widgets” -> select the application which you want to add/delete on the home screen. Maximum widget number is 7. You could also select “Reorder widgets” to adjust the applications place.
- Q112How can I modify the application on the home screen? Please press Right softkey on home screen -> “Edit widgets” -> select the application which you want to add/delete on the home screen. Maximum widget number is 7. You could also select “Reorder widgets” to adjust the applications place.
- Q113How can I choose the SIM card for web browsing? 1. Please go to Menu -> “Wap” -> “Settings” -> “Select profile” -> Select and activate SIM1 or SIM2 2. After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q114How can I reduce flow for web browsing? Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.
- Q115How can I transfer files by Bluetooth? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> Select a device, then the file will be transferred.
- Q116How can I transfer files by Bluetooth? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> Select a device, then the file will be transferred.
- Q117What is Network Key, Reset Key?
Network Key is from your service provider. It usually appears when you want to change the service provider company. Don't try to input it if you don't know the right Network Key, please contact service provider and ask them to help you with it.
For some service provider, if you had input wrong Network Key above certain times, your phone will be SIM locked, your phone screen will show 'SIM card locked! Please contact operator! Reset key?' If you saw these words, it means even you insert available operator's SIM card, you can't use your phone normally. Please contact your phone service provider and ask them to help you with it.
- Q118How can I reduce flow for web browsing? Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.
- Q119How can I browse web by Wi-Fi? 1. Please go to menu -> “Wap” -> “Settings” -> “Select profile” -> “Wi-Fi preferred” or “Wi-Fi” -> “OK”.
2. Go to Menu, then click “Wi-Fi” -> “Options” -> “Refresh” -> Select the network that you want to connect in the list -> “Options” -> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the Wi-Fi icon shown on the top of the status bar when you browse web.
- Q120Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Email Service. Wi-Fi Go to Menu => Email => Email account => Options => Edit account => Advanced settings => Account settings => Data account => Wi-Fi => Ok => Done SIM Go to Menu => Email => Email account => Options => Edit account => Advanced settings => Account settings => Data account => select SIM1 or SIM2 for your Email service => GPRS => select the profile of chosen SIM => Save For prepaid SIM, please make sure that you have enough load for this service application.
- Q121How can I add/delete the application on the home screen?
You can add/move the applications on home screen in the following two ways:
1. Long press home screen, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen.
- Q122How can I reduce flow for web browsing?
Please go to menu > “Wap” > “Settings” > “Preferences” > Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu > “Settings” > “Connectivity” > “Web” > “Preferences” > Select Show images “Never”.
- Q123Why couldn’t I switch on the phone after using One Touch Upgrade?
It might take longer time than normal to switch on the phone after using One Touch Upgrade. Please long press the switch on key to check again.
If it still doesn’t work, please take off the battery, then insert it to check again.
If the problem persists, please try to upgrade your mobile phone’s software by One Touch Upgrade again.
If you still can not switch on the phone, please contact the Alcatel Contact Center according to the country you are located.
- Q124How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create”.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail.
2.Word, PPT, Excel attachments are not supported.
- Q125Why couldn’t I sign in to Internet Website via URL? Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service.
Wi-Fi
Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose the available Wi-Fi” -> “Options” -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> “Wap” -> “Setting” -> “Select profile” -> “select and activate Wi-Fi’.
SIM
Go to Menu -> “Wap” -> “Settings” -> “Select profile” -> “Select and activate SIM”
After the activation of chosen SIM, return to Settings -> “Edit profile” -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.
- Q126How can I reduce flow for web browsing? Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.
- Q127How can I transfer files by Bluetooth? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth “Share” “Bluetooth” Select a device, then the file will be transferred.
- Q128Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 908 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please choose “Mount”, then you can access your SD card on PC.
- Q129Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for OT-890 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. choose “Mount”, then you can access your SD card on PC.
- Q130I can't make outgoing call, I can't receive incoming call.
It maybe problem of the phone, network, or your settings, Please perform the following checks:
1. Make sure you have dialed a valid number and press the pick up call key.
2. Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable.
3. Check your subscription's status with your service provider.
If the problem persists, please try the following steps:
1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.
3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.
- Q131Why couldn't I sign in to Internet Website via URL? Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service. Wi-Fi Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect After you have connected to the chosen available Wi-Fi, return to Menu -> Wap -> Setting -> Select profile -> select and activate Wi-Fi SIM Go to Menu -> Wap -> Settings -> Select profile -> Select and activate SIM After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.
- Q132How can I reduce flow for web browsing? Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”. - Q133How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.
- Q134How should I set up email account and use the email function?
Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail. 2.Word, PPT, Excel attachments are not supported. - Q135How can I add/delete the application on the home screen?
You can add/move the applications on home screen in the following two ways:
1. Long press home screen, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen.
- Q136Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> GPRS -> select the profile of chosen SIM -> Save
For prepaid SIM, please make sure that you have enough load for this service application.
- Q137How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create”.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail.
2.Word, PPT, Excel attachments are not supported.
- Q138Why couldn’t I sign in to Internet Website via URL? Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Internet Service.
Wi-Fi
Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose the available Wi-Fi” -> “Options” -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> “Wap” -> “Setting” -> “Select profile” -> “select and activate Wi-Fi’.
SIM
Go to Menu -> “Wap” -> “Settings” -> “Select profile” -> “Select and activate SIM1 or SIM2”
After the activation of chosen SIM, return to Settings -> “Edit profile” -> choose the same SIM that was activated in last step -> select the profile of the activated SIM Activate
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help. - Q139Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 908 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please choose “Mount”, then you can access your SD card on PC.
- Q140How should I stop the connection between SD card and PC? If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”.
- Q141How should I stop the connection between SD card and PC? If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” before you extract the USB cable from your handset or PC.
- Q142How can I add/delete the application on the home screen? You can add/move the applications on home screen in the following two ways: 1. Long press home screen or press , choose items: Widgets / Shortcuts / Wallpaper, then click the application which you want to add on the home screen. 2. Press the application icon for about 2 seconds, then the icon will be moved on home screen. If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen.
- Q143Why couldn’t I sign in to Internet Website via URL? Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Internet Service.
Wi-Fi
Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> Wap -> Setting -> Select profile -> select and activate Wi-Fi
SIM
Go to Menu -> Wap -> Settings -> Select profile -> Select and activate SIM1 or SIM2
After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help. - Q144What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. One Touch Mail provides the function that if one mail arrives in the server, it can push the mail to your phone even if your One Touch Mail is inactive. With Email the mail will be pushed from server to your phone only if your Email account is activated.
- Q145Why couldn’t I send/receive Emails?
Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu > Email > Email account > Options > Edit account > Advanced settings > Account settings > Data account > GPRS > select the profile of your service provider > Save.
For prepaid SIM, please make sure that you have enough load for this service application.
- Q146How should I set up email account and use the email function?
Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail. 2.Word, PPT, Excel attachments are not supported. - Q147How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth, Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”.
- Q148Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM for your Email Service.
<
Wi-Fi
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> Wi-Fi -> Ok -> Done
<
SIM
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> select SIM for your Email service -> GPRS -> select the profile of chosen SIM -> Save
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For prepaid SIM, please make sure that you have enough load for this service application.
- Q149How can I modify the application on the home screen? Please press Right softkey on home screen -> “Edit widgets” -> select the application which you want to add/delete on the home screen. Maximum widget number is 7. You could also select “Reorder widgets” to adjust the applications place.
- Q150How should I stop the connection between SD card and PC? If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”.
- Q151How can I change the Input Method? Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” -> “Language & keyboard”.
Long press the blank area where you want to type in, click Input method on the popup window, then you can select the input method that you want. - Q152How can I change the Input Method? Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” “Language & keyboard”, then long press the blank area where you want to type in, click Input method on the popup window, and then you can select the input method that you want.
- Q153How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example. 1. Please go to menu, press “Email” -> “Create” -> Select your Email account type. 2. Please input your Email account and Password, then select your Data account. 3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement. Note: 1.Some email services can not be used for free, such as Yahoo! Mail. 2.Word, PPT, Excel attachments are not supported.
- Q154How can I add/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Long press home screen or press , choose items: Widgets / Shortcuts / Wallpaper, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen. - Q155Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and then press the alarm icon. If you activate it, the alarm icon will appear on the top of status bar.
- Q156How can I transfer files by Bluetooth?
Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu > “File Manager” > Select the folder > “Options” > “Mark” > Select the file which you want to send via Bluetooth > “Options” > “By Bluetooth” > “Search” > Select a device > “Pair”.
- Q157Why couldn’t I send/receive Emails?
Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu > Email > Email account > Options > Edit account > Advanced settings > Account settings > Data account > select SIM1 or SIM2 for your Email service > GPRS >select the profile of chosen SIM > Save.
For prepaid SIM, please make sure that you have enough load for this service application.
- Q158How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”. - Q159How can I connect to Wi-Fi? Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.
- Q160How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> “Create”.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail.
2.Word, PPT, Excel attachments are not supported. - Q161How can I change the Input Method? Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” -> “Language & keyboard”. Long press the blank area where you want to type in, click Input method on the popup window, then you can select the input method that you want.
- Q162How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Press menu key at home screen, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen as your finger moves.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear in the bottom of home screen.
The application will be deleted from the home screen if you drag the application icon to the trash can.
- Q163How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways: 1. Press menu key at home screen, click “Add”, then choose items: Shortcuts / Widgets/ Folders/ Wallpapers, then click the application which you want to add on the home screen. 2. Press the application icon for about 2 seconds, the icon will then be displayed and moved on home screen as your finger moves. If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, the icon will then become bigger and a trash can icon will appear in the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.
- Q164Why couldn't I send/receive Emails? Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM for your Email Service.
Wi-Fi Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> Wi-Fi -> Ok -> Done
SIM Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> select SIM for your Email service -> GPRS -> select the profile of chosen SIM -> Save
For prepaid SIM, please make sure that you have enough load for this service application. - Q165How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” “Create” Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note:
1.Some email services can not be used for free, such as Yahoo! Mail.
2.Word, PPT, Excel attachments are not supported.
- Q166Which kind of video/picture can I watch on my phone? Which kind of music can I play?
The phone supports
Video types: H.263, MPEG4 and 3GPP
Picture types: BMP, JPEG, GIF, png.
Music types: AAC, AAC+, AMR wb, MP3, Midi.
- Q167How can I transfer files by Bluetooth?
Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu > “File Manager” > Select the folder > “Options” > “Mark” > Select the file which you want to send via Bluetooth > “Options” > “By Bluetooth” > “Search” > Select a device > “Pair”.
- Q168Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu -> Java -> Java network -> select and activated the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q169How can I browse web by Wi-Fi? 1. Please go to menu -> “Wap” -> “Settings” -> “Select profile” -> “Wi-Fi preferred” or “Wi-Fi” -> “OK”.
2. Go to Menu, then click “Wi-Fi” -> “Options” -> “Refresh” -> Select the network that you want to connect in the list -> “Options” -> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the Wi-Fi icon shown on the top of the status bar when you browse web.
- Q170Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Email Service.
Wi-Fi
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> Wi-Fi -> Ok -> Done
SIM
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> select SIM1 or SIM2 for your Email service -> GPRS -> select the profile of chosen SIM -> Save
For prepaid SIM, please make sure that you have enough load for this service application. - Q171How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Press menu key at home screen, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen as your finger moves.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear in the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can. - Q172Why couldn’t I see my contacts in the SIM card? The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose “Import/Export” → “Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.
- Q173Why couldn’t I see my contacts in the SIM card? The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose “Import/Export” → “Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.
- Q174How can I connect to Wi-Fi? Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.
- Q175Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Email Service.
Wi-Fi
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> Wi-Fi -> Ok -> Done
SIM
Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> select SIM1 or SIM2 for your Email service -> GPRS -> select the profile of chosen SIM -> Save
For prepaid SIM, please make sure that you have enough load for this service application. - Q176How can I watch streaming video?
Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” > “Video player” > “Options” > “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” > “Go to URL”.
2. Go to “Menu” > “Video player” > “Options” > “Streaming URL” > “Streaming settings” > “Options” > “Edit profiles” and save the setting (Profile setting can be got from your service provider) > go back to “Streaming URL” > “Input URL”.
- Q177Which kind of video/picture can I watch on my phone? Which kind of music can I play?
The phone supports
Video types: H.263, MPEG4 and 3GPP
Picture types: BMP, JPEG, GIF, png.
Music types: AAC, AAC+, AMR wb, MP3, Midi.
- Q178How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.

Select “Options” -> “Launch” -> “ok”, then One Touch Mail application is loading.

One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.


- Q179How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”. - Q180How can I connect to Wi-Fi? Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.
- Q181Why couldn’t I see my contacts in the SIM card? The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose “Import/Export” → “Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.
- Q182Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q183Can I use the phone without an SD card? Yes, the phone can be used without inserting an SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q184How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth, Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”.
- Q185How can I connect to Wi-Fi? Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.
- Q186Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu > Java > Java network > SIM only > select and activated the profile of your service provider.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.
- Q187How can I watch streaming video?
Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” > “Video player” > “Options” > “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” > “Go to URL”.
2. Go to “Menu” > “Video player” > “Options” > “Streaming URL” > “Streaming settings” > “Options” > “Edit profiles” and save the setting (Profile setting can be got from your service provider) > go back to “Streaming URL” > “Input URL”.
- Q188What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q189How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.
- Q190How can I browse web by Wi-Fi? 1. Please go to menu -> “Wap” -> “Settings” -> “Select profile” -> “Wi-Fi preferred” or “Wi-Fi” -> “OK”.
2. Go to Menu, then click “Wi-Fi” -> “Options” -> “Refresh” -> Select the network that you want to connect in the list -> “Options” -> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the Wi-Fi icon shown on the top of the status bar when you browse web. - Q191 Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q192How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” → “Applications”, then choose “Unknown sources” option.
- Q193How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in Filemanager program to open them, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” → “Applications”, then choose “Unknown sources” option.
- Q194Which kind of video/picture I can watch on my phone? Which kind of music I can play? The phone supports video types: H.263, MPEG4 and 3GPP Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, AMR wb, MP3, Midi.
- Q195How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth, Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”.
- Q196How can I use One Touch Mail?
Please go to menu > “Java” > “Java applications” > “One Touch Mail” > “Launch” > “OK”.
Select “Options” > “Launch” > “ok”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
- Q197Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu > Java > Java network > SIM only > select and activated the profile of your service provider.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.
- Q198Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone? The phone supports video types: H.263, MPEG4 and 3GPP. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, WB AMR, MP3, Midi, WMA.
- Q199Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM for your Java network Service.
Wi-Fi
Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> Java -> Java network -> Wi-Fi -> Activate Wi-Fi
SIM
Go to Menu -> Java -> Java network -> Select SIM -> Activate SIM
After the activation of the chosen SIM, return to Java network -> choose the same SIM that was activated in last step -> View Profile -> select and activated the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.
- Q200How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth, Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”.
- Q201How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” → “Applications”, then choose “Unknown sources” option.
- Q202How can I uninstall the programs? The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. Please press “menu” key at home screen → “Settings” → “Applications” → “Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process.
- Q203How can I uninstall the programs? The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. Please press “menu” key at home screen “Settings” → “Applications” → “Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and then follow the uninstall process.
- Q204How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable. You have two ways to watch streaming video. 1. Go to “Menu” -> “Video player” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”. 2. Go to “Menu” -> “Video player” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.
- Q205Which kind of video/picture I can watch on my phone? Which kind of music I can play? The phone supports video types: H.263, MPEG4 and 3GPP Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, AMR wb, MP3, Midi.
- Q206What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q207How can I use One Touch Mail?
Please go to menu > “Java” > “Java applications” > “One Touch Mail” > “Launch” > “OK”.
Select “Options” > “Launch” > “ok”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
- Q208How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.

Select “Options” -> “Launch” -> “ok”, then One Touch Mail application is loading.

One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.


- Q209Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone? The phone supports video types: H.263, MPEG4 and 3GPP. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, WB AMR, MP3, Midi, WMA.
- Q210How can I uninstall the programs? The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. Please press “menu” key at home screen → “Settings” → “Applications” → “Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process.
- Q211How can I connect to Wi-Fi? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan” -> The available Wi-Fi networks will be listed. Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q212Why is there no display when I click Map or other GPS program? The phone requires around 5 minutes to access the GPS satellite and get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS will need around 20-40s to get the best positioning after the first time.
- Q213Why couldn't I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Java network Service.
Wi-Fi
Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> Java -> Java network -> Wi-Fi -> Activate Wi-Fi
SIM
Go to Menu -> Java -> Java network -> Activate SIM
After the activation of the chosen SIM, return to Java network -> choose the SIM that was activated in last step -> View Profile -> select and activated the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.
- Q214How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable. You have two ways to watch streaming video. 1. Go to “Menu” à “Video player” à “Options” à “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” à “Go to URL”. 2. Go to “Menu” à “Video player” à “Options” à “Streaming URL” à “Streaming settings” à “Options” à “Edit profiles” and save the setting (Profile setting can be got from your service provider) à go back to “Streaming URL” à “Input URL”.
- Q215What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q216What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q217How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.
- Q218How can I connect to Wi-Fi? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan” -> The available Wi-Fi networks will be listed. Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q219Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS need around 20-40s to get the best positioning after the first time.
- Q220How can I close Wi-Fi when the screen turns off? Please press “menu” key at home screen “Settings” “Wireless & networks” “Wi-Fi settings” Press “menu” key “Advanced”. Press “Wi-Fi sleep policy” Select “When screen turns off” the the Wi-Fi function will be sleep when the screen turns off. Please do not choose “Never” because the battery will be used up very soon.
- Q221How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.
- Q222Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Java network Service.
Wi-Fi
Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> Java -> Java network -> Wi-Fi -> Activate Wi-Fi
SIM
Go to Menu -> Java -> Java network -> Select SIM1 or SIM2 -> Activate SIM
After the activation of the chosen SIM, return to Java network -> choose the same SIM that was activated in last step -> View Profile -> select and activated the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q223What is the difference of dynamic mode and static mode?
Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference.
Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.
- Q224Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone? The phone supports video types: H.263, MPEG4 and 3GPP. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, WB AMR, MP3, Midi, WMA.
- Q225Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM (SIM1 or SIM2) for your Java network Service.
Wi-Fi
Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect
After you have connected to the chosen available Wi-Fi, return to Menu -> Java -> Java network -> Wi-Fi -> Activate Wi-Fi
SIM
Go to Menu -> Java -> Java network -> Select SIM1 or SIM2 -> Activate SIM
After the activation of the chosen SIM, return to Java network -> choose the same SIM that was activated in last step -> View Profile -> select and activated the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q226Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS need around 20-40s to get the best positioning after the first time.
- Q227How can I close Wi-Fi when the screen turns off? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> “Wi-Fi settings” -> “menu” key -> “Advanced”.
Press “Wi-Fi sleep policy” -> Select “When screen turns off”. Then the Wi-Fi function will be sleep when the screen turns off. Please do not choose “Never” because the battery will be used up very soon.
- Q228How can I set the unlock pattern? Please press “menu” key at home screen “Settings” → “Location & security” → “Set unlock pattern” → “Next”. An example of unlock pattern will appear on the screen show you how to do. Click “Next” to continue. Then draw an unlock pattern as you want and memorize it. Click “continue”. Draw the pattern again to confirm. Click “confirm”. And the pattern has become the unlock pattern for your phone.
- Q229What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q230How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.
- Q231How can I use One Touch Mail? Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.

Select “Options” -> “Launch” -> “ok”, then One Touch Mail application is loading.

One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.
Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.


- Q232How can I close Wi-Fi when the screen turns off? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> “Wi-Fi settings” -> “menu” key -> “Advanced”.
Press “Wi-Fi sleep policy” -> Select “When screen turns off”. Then the Wi-Fi function will be sleep when the screen turns off. Please do not choose “Never” because the battery will be used up very soon.
- Q233How can I set the unlock pattern? Please press “menu” key at home screen → “Settings” → “Location & security” → “Set up screen lock” → “Pattern”. An example of unlock pattern will appear on the screen show you how to do. Click “Next” to continue.
Draw an unlock pattern as you want and memorize it. Click “continue”.
Draw the pattern again and click “confirm”. Now the pattern has become the unlock pattern for your phone.
- Q234I forget the screen unlock pattern. How can I unlock the screen now? If you forget the screen unlock pattern, please make user data reset in the following way: Turn off the handset, then press the volume up key and the End key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after it’s rebooted. Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please back up all useful information before reset.
- Q235What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q236What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function. The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set. With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q237How can I set the unlock pattern? Please press “menu” key at home screen → “Settings” → “Location & security” → “Set up screen lock” → “Pattern”. An example of unlock pattern will appear on the screen show you how to do. Click “Next” to continue.
Draw an unlock pattern as you want and memorize it. Click “continue”.
Draw the pattern again and click “confirm”. Now the pattern has become the unlock pattern for your phone.
- Q238I forget the screen unlock pattern. How can I unlock the screen now? If you forget the screen unlock pattern, please make user data reset in the following way: Turn off the handset, press the volume up key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after its reboot. Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please backup all useful information before reset.
- Q239Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q240What is the difference of dynamic mode and static mode? Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference. Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.
- Q241What is the difference of dynamic mode and static mode? Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference. Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.
- Q242I forget the screen unlock pattern. How can I unlock the screen now? If you forget the screen unlock pattern, please make user data reset in the following way: Turn off the handset, press the volume up key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after its reboot. Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please backup all useful information before reset.
- Q243Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q244Why isn’t Gtalk connected and why couldn’t I download application on Android Market using Wi-Fi? Please check that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q245Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q246Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q247Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error during the above applications. Please set your handset’s time to the right local time including time zone, date and time.
- Q248Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q249Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error during the above applications. Please set your handset’s time to the right local time including time zone, date and time.
- Q250Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error during the above applications. Please set your handset’s time to the right local time including time zone, date and time.
- Q251Which kind of video/picture I can watch on my phone? Which kind of music I can play? The phone supports video types: H.263, MPEG4 and H.264. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, AAC Enhanced, WB AMR, MP3, Midi.
- Q252Which kind of video/picture I can watch on my phone? Which kind of music I can play? The phone supports video types: H.263, MPEG4 and H.264. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, AAC Enhanced, WB AMR, MP3, Midi, wma.
- Q253Which kind of video/picture I can watch on my phone? Which kind of music I can play? The phone supports video types: H.263, MPEG4 and H.264. Picture types: BMP, JPEG, GIF, png. Music types: AAC, AAC+, AAC Enhanced, WB AMR, MP3, Midi, wma.
- Q254How can I transfer the contacts from Alcatel feature phone to One touch 990?
Here we take One Touch 990 and OT-806 for example.
Please make sure that PC suites for both One Touch 990 and OT-806 are installed in your PC successfully. You can download them from Alcatel Global Website.
One Touch 990 PC Suite:
http://www.alcatelonetouch.com/products/smartphones/ot-990.htmlOT-806 PC Suite :
http://www.alcatel-mobilephones.com/global/content/view/full/24259Firstly, please connect OT-806 to PC by data cable and select "Com port" on phone screen. Open OT-806 PC Suite, then you will see the status "Connected". Then click "Sync".

Secondly, select PIM software (Microsoft Outlook Express or Microsoft Outlook), we take Microsoft Outlook Express for example, then click "Sync".

When the contacts synced to Outlook, it will display "synchronization completed".

Thirdly, you can find them in Outlook ? Contacts.

Fourthly, please connect One Touch 990 to PC by data cable. Open ALCATEL PC Suite for One Touch 990.

Set One Touch 990 according to PC suite Notification.
Step 1: lanch Android manager agent;
Step 2: Press menu? wireless & networks ?Tethering & portable hotspot?select "USB tethering"

When Android phone connects to PC suite successfully, PC suite will show
, then click "Sync" and select "Contacts". 
Click "Advanced".

Select sync object

Click "Sync"

Select the contacts you want to import, click "next".

Click"OK"


After the above steps finish, new contacts are added to your One Touch 990.

If you have any question, please contact us
- Q255How can I uninstall the programs? The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications which were installed by yourself.
Please press “menu” key at home screen ->“Settings”-> “Applications” -> “Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process.
- Q256How can I connect to Wi-Fi? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan”-> The available Wi-Fi networks will be listed.
Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q257Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS needs around 20-40s to get the best positioning after the first time.
- Q258How can I manage my data traffic to save expense? Please press “Traffic Manager” from home screen or menu to start the application. In “General” page, you can have a clear picture of data traffic including data, call and SMS. Press “Data”, then you can enable or disable counter, set counting period, set starting time and reset counter. By activating “data limit”, you will receive a warning if limitation is reached. The default value of data limit is 100M, and you can also change it in “Limit”.
“Call” and “SMS” have the same operation with Data.
- Q259Why is there a yellow line at the bottom of phone screen when I scroll down the screen? You have reached the end of this page when this sign shows up. You will also find the same sign at the top of screen when you scroll screen up to the top. This is a default setting in Android2.3.
- Q260Why does my screen orientation adjust itself? The screen can orientate automatically with the machine moving. You can go to “setting” -> “Display” -> “Auto-rotate screen” to deactivate it.
- Q261How can I set the unlock pattern?
Please press “menu” key at home screen -> “Settings” -> “Location & security” -> “Set up screen lock” -> “Pattern”.
An example of unlock pattern will appear on the screen to show you how to do. Click “Next” to continue.
Draw an unlock pattern as you want and memorize it. Click “continue”.
Draw the pattern again and click “confirm”. Now the pattern is the unlock pattern for your phone.
- Q262I forget the screen unlock pattern. How can I unlock the screen now? If you forget the screen unlock pattern, please make user data format in the following way:
Turn off the handset, press the “#” key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after its reboot.
Please be noted that user data format will erase all data from your phone (not include SD card files and current system software).
- Q263Why does my phone work slower than before? When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. Please do not install too many applications in system which might affect the operation performance. It is suggested to use “Task manager” to kill the unused running programs and use “File manager” to uninstall the unnecessary applications. You can also visit our website to find the latest software to update your system.
- Q264Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q265Why isn’t Gtalk connected and why couldn’t I download applications on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q266Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error when you use the above applications. Please set your handset’s time to the correct local time including time zone, date and time.
- Q267How can I make my battery last longer?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. Please press menu key from home screen ->“Settings”"->Wireless & networks”->“Mobile networks”->Select “Use only 2G networks”.

Secondly, please close some applications which are not used in background.
Please press menu key->Setting->“Applications”->“Running services”->select the idle programs that you are not using and stop the service.
Thirdly, please adjust the screen brightness.
Please press menu key from home screen->“Settings”->“Display”->“Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
Please press menu key from home screen->“Settings”->deactivate “Wireless & networks”/”Bluetooth”

- Q268 How can I use my phone as modem?
There are two methods to use the phone as modem:
Method 1: By using USB tethering
1. Please make sure USB driver has been installed in PC;
2. Please connect your phone to PC via USB cable, then go to main menu ->“Settings”"->Wireless & networks”->”Tethering & portable hotspot” -> activate “USB tethering”Method 2: By using portable Wi-Fi hotspot
1. Please go to main menu ->“Settings”"->Wireless & networks”->”Tethering & portable hotspot” -> activate “Portable Wi-Fi hotspots -> Go to “portable WI-FI hotspot settings” ->press “configure Wi-Fi hotspot” to change device name and set up password ->save.
2. Please activate the wireless network connection of your computer and it will auto search the wireless signal; then connect it and input the same password.
Note: 1. Please make sure bluetooth is off when you are using portable hotspots; 2. Please turn off portable Wi-Fi hotspot when you are not using it for security concern.
Once phone and PC get connected, the phone can act as a modem.
- Q269Why does my battery run out so fast?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. You can press menu key from home screen -> “Settings” -> “Wireless & networks” -> “Mobile networks” -> “GSM/UMTS Options” -> Select “Use only 2G networks” to save battery.
Secondly, please close some applications which are not used in background.
You can press menu key -> Setting -> “Applications” -> “Running services” -> select idle programs that you are not using.

Thirdly, you can adjust screen brightness to save battery.
You can press menu key from home screen -> “Settings” -> “Display” -> “Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
You can press menu key from home screen -> “Settings” ->deactivate “Wireless & networks”/”Bluetooth”
Fifthly, you can disable “Background data” to save battery.
You can press menu key from home screen -> “Settings” ->disable “Accounts & sync”
- Q270How can I set up my Internet connection?
1.Please go to menu -> “Setting” -> “Wireless & networks”

2. Select “Mobile networks” -> “GSM/UMTS Options”
3. Press “Access Point Names” -> you can select a corresponding APN or press “Menu” key -> Create a “New APN”.
4. Please input the data according to local network parameter.

After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q271What is reset of mobile phone?
RESET is to set your mobile phone into the state as when it comes out from factory. Please be noted that after phone reset all personal data added by the user will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.
- Q272When should I use reset? When the mobile can not be switched on/ switched off by power key, or switch off automatically, and the failure is not related to battery, please try to reset your mobile.
Please back up all the useful information or it will be deleted after phone reset.
If the failure persists, please contact Alcatel Contact Center according to the country you are located. Please check the following link: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html
- Q273How should I perform reset? Long press “# key” and “power on key” at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes,” the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
NOTES: For OT-Mini (OT-708) specifically, due to the touch panel design, reset can be performed only by long pressing “upper side key” and “power on key” at the same time.
- Q274How to insert my 2 SIM cards into my phone correctly?
You can insert your SIM cards as below steps:
1. There are some marks on the frame of your phone; per the marks you can find that the directions of SIM1 and SIM2 are different.- Insert SIM2 into lower SIM connector first.
Please note that there is still a gap between the lower SIM connector and PCBA, make sure you’re inserting you SIM card into the correct position.

2. Insert SIM2 into lower SIM connector first.
Please note that there is still a gap between the lower SIM connector and PCBA, make sure you’re inserting you SIM card into the correct position.


3. Then insert SIM1 into the upper Connector.
- Q275Why is the consumption time of battery shorter when inserting two SIM cards instead of one?
The phone will start and keep searching network after you insert SIM card into it, which will consume battery power. This consumption will be double if your phone is using 2 SIM cards.
- Q276Why couldn’t I connect to Internet successfully and why couldn’t I download files from Internet? Please check whether your GPRS connection is working well.
Go to “Media album” -> “Memory status” to check whether your phone memory is full. If yes, please delete some files and restart your phone to check again.

The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage.
If the problem persist, please contact Alcatel Contact Center according to the country you are located. - Q277Why does my phone display white screen when I send MMS? When the MMS attachment is big, it will take a rather long time to send it out. During sending process, if you press any key when the backlight is off, OT-355 might display white screen. But the phone is still working. When the MMS is send out successfully, the phone display will be normal.
- Q278How to setup my phone?
Below steps are required to setup the phone:
- APN settings.
APN is short for Access Point Name, which determines what kind of access way your phone connects to internet.
You can set your APN by following steps:
1). Go to ‘Main Menu’--> ‘Settings’--> ‘Connectivity’--> ‘Data Account’--> ‘GPRS’--> confirm if the settings of your operator’s HTTP APN is correct or not (if you do not know the setting parameters or you can not find the APN of your operator in the list, please call your operator to get the you can modify/create the APN. PLEASE NOTE: ask for HTTP ANP but not WAP APN).
2). Go back to ‘Connectivity’--> ‘Web’--> ‘Edit Profile’--> select the profile of your operator, or ‘Create’ a new one --> ‘Edit Profile’--> make sure the ‘Homepage’, ‘Data Account’ is correct; for ‘IP Address’, it MUST be ‘HTTP’ --> then press ‘Back’ to upper menu, ‘Activate Profile’.
2. TIME and TIMEZONE
Time and Time-Zone must be correct or you can not register to Yahoo. (Note: Time is -10 minutes behind up to 1 min ahead, this is the tolerance set by Yahoo)
Setting steps are as bellow:
Go to Main Menu --> ‘Clock’--> ‘Clock’--> set correct parameters, and make sure ‘Auto-Update Date/Time’ is ‘On’.
After below steps, use your phone to access internet (the easiest way is to press the
hard-key to launch the Internet Browser), exit after the page is successfully loading, then auto-update of Date/Time will be done.
3. Single-sign-on
As part of tracing to ensure all steps of registration is complete, turn on delivery reports for SMS for final confirmation via below steps:
Go to Main Menu --> ‘Messages’--> ‘Settings’--> ‘Text Messages’--> ‘General Settings’ --> select ‘Delivery Report’--> press ‘Done’ to save the setting. - Q279How to register to Yahoo!?
Yon can register to Yahoo! by below steps:
Go to Main Menu --> ‘Yahoo! Settings’--> ‘Yahoo! Account’
If the registration stops and does not complete, please check what the error message is and correct the incorrect settings (such like incorrect user name, password, date/time…).
If the registration still fails after your correction, please confirm below points with your operator:
• Can the SIM card do international SMS?
• Do you have enough credit on the SIM card?
• Does your operator block this? Subscribe to a plan? - Q280How to use Search? For first time launch of Search, it will give you terms of service, you need to select your country.
You can change your service via below steps:
From idle screen, select ‘Search’--> ‘Options’--> ‘Settings’--> ‘Change Country/Area’.
For Voice Search, please Note that NOT al l countries support Voice Search, ONLY USA for now. This function can be used as below steps:
From Idle screen, select ‘Search’, then ‘Hold + Speak’ icon will be prompted--> press and hold the
key, speak what you want to search--> release the
key. - Q281Why there are no new updates on my Social Pulse?
Social pulse needs to be launched from browser first, then select and add your SNS sites. Once these are added in, it will be updated automatically (default setting is auto-
update every 4 hours).
• Login to Yahoo! portal on the browser is required.
• You can manually update from the RSS Reader to get your SNS updates at anytime. - Q282How to synchronize my data?
Synchronization will be auto-updated when there is any new entry, update or delete of existing Calendar or contacts. You can also synchronize you data by manual as follow steps:
Go to Main Menu --> ‘Synchronization’ - Q283How do I upload a picture? From the camera application, take a picture, and a FLICKR icon will show up. Then select Flickr icon to upload.
For first time users of Flickr, authorization is required and will launch browser.
Login and authorize Flickr upload.
Picture will be uploaded in the background.
Upload pictures can also be done from File manager, but choosing options, and upload to flickr.
A detailed log of what has been uploaded can be viewed from choosing Y! Services settings, and Flickr Upload Log. - Q284Why couldn’t I use my Yahoo! account on mobile?
Yahoo! account has some distinction in different countries.
In some countries, Yahoo! providers permit their accounts to use POP3 or IMAP4 protocol. The users can use their Yahoo! accounts on mobile devices in these countries, such asUK and France.
In some countries such as China and India, Yahoo! account can not use POP3 or IMAP4 for free. Users have to pay money to upgrade to " Yahoo! Plus", or user can download theirYahoo! mail in an email client such as Outlook.
- Q285How to know whether I can use mobile Yahoo! account or not? Please sign in you Yahoo! mail on your PC, and then put your cursor on the top-right corner of the following page and choose "Options” -> “More Options".

You will access the Yahoo! account settings page. Please choose "POP& Forwarding".
If you're permitted to use mobile Yahoo!, you'll see below screen.

If you're not permitted to use mobile Yahoo! for free, you'll see the following screen.
- Q286How should I configure my Yahoo! account on mobile? If your Yahoo! Mail account can be used on mobile device, the parameters can be set as following:
Incoming Server: pop.mail.yahoo.com
Outgoing Server: smtp.mail.yahoo.com
Incoming Port: 995 (requires SSL) or 110(doesn't require SSL)
Outgoing Port: 465 (requires SSL) or 25(doesn't require SSL)
Outgoing Authentication: On - Q287Where is my nearest Alcatel service center? You can find the Alcatel service center address and contact information from Alcatel Website as below address:
http://www.alcatelonetouch.com/support/hotlines_repaircenters
- Q288How can I contact Alcatel customer service?
You can find customer service contact information from Alcatel Website. You can also vist below website and write to us directly:
http://www.alcatelonetouch.com/company/contactus - Q289What kind of warranty does Alcatel offer on its products?
Alcatel offers a limited warranty in most countries covering certain types of repairs for most new products. The phone is guaranteed against any deviation from technical specifications for a period of twelve (12) months from the date specified on your proof of purchase.
The warranty terms definition also applies to the battery and accessories but for a period of six (6) months from the date of purchase shown on your proof of purchase.
For more information on countries, please visit Alcatel website or Alcatel service centers. You can find service centers addresses and contact information from Alcatel Websiteas below address:
http://www.alcatelonetouch.com/support/hotlines_repaircenters - Q290What is not covered by the Limited Warranty?
The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.
In addition the Limited Warranty does not cover:
• Normal wear and tear.
• Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.
• Defects or damage caused by misuse of the product. Including not following the instructions for use or installation
• Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).
• Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.
• Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;
• If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.
• If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products. - Q291Where can I find an authorized Alcatel service center and what do I need to bring with me?
In order to get the repair or service covered by the Limited Warranty, please bring the product together with the original proof of purchase to an authorized Alcatel service center within the time period stated in the warranty.
You can find service centers addresses and contact information from Alcatel Website as below address:
http://www.alcatelonetouch.com/support/hotlines_repaircenters - Q292Is there any free Warranty for my purchased handset? For example, if there any warranty card inside the box?
We provide maintenance and repair services for Alcatel products with the AlcatelCare waranty label. You can bring the product together with an authorized receipt issued by a local network service provider /Alcatel dealer to any Alcatel Service Centre to take advantage of the one-year warranty. This warranty does not cover damage caused accidentally, intentionally or by water.
- Q293How long does the battery warranty last? The battery warranty will last for six months starting from the purchase date.
- Q294Does repairing my Alcatel product extend the warranty?
As far as the national laws permit, repairing the product does not extend or affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.
- Q295How can I configure 'weather' function?
If you use weather function, first you will see “Terms of use”. Please select “Yes” to use this weather report function. If this is the first time for you to use this new function, please select “Options” ---> “Update” to update the weather information for present. Also you can select “My cities” to choose the city which you want. This is an example for Paris’ weather report.
There are many functions in “Options”:“More info”: to show more information about weather;
“Forecast”: to forecast weather for three days: today, tomorrow, the day after tomorrow;
“Settings”:
Unit: Metric/ Imperial;Update mode: to update the weather report manual/6hours/12hours/24hours/;
Network selection: the network your service provider offers;
Main screen display: On / Off
If you choose “ Main screen display On”, the weather report will be displayed in idle screen - Q296Why is the weather report incorrect? Please “update” your weather information firstly. If the problem persists, it may be related to the Accu Weather Server. Please contact Alcatel Contact Center according to the country you are located.
- Q297Why couldn’t I update the weather report?
Please check whether your GPRS connection is activated and make sure that the GPRS is working well.
If the problem persists, it may be related to the Accu Weather Server. Please contact Alcatel Contact Center according to the country you are located.
- Q298How can I add a new city into weather report?
You can add a new city by following steps:
Go to ‘Menu’---> ‘Weather’---> ‘Options’---> ‘My cities’---> ‘Options’ ---> ‘Add new city’ ---> enter the city’s name, the press ‘OK’ to search the city ---> ‘Select’ the city.
Some cities might not exist, which means there is no weather information of these cities stored in the server. Please choose another city.
- Q299How can I use "Instant messaging" in my phone?
Firstly, please select 'Instant messaging' and you will see following MMI:
Select 'Menu' then you can see 'Sign in' and 'Register',
Select 'Register' to register an account on Palringo,
Make sure the email address and the password are right,
Secondly, select 'sign in' for login:
Fill in all information, then press 'sign in' :
Select 'Menu':
Select the Server which you want to login, for example: MSN
Complete the information and select 'OK' to login MSN.
- Q300Why couldn't I login in "Instant messaging"? Firstly please check your account with the operating agencies. The correct username and password should be used.
Secondly please check whether your GPRS connection is working well.
If the problem persists, please contact Alcatel Contact Center according to the country you are located.
- Q301Why is my message sending/receiving always lingering? Firstly please check whether you signal in your environment is good.
Secondly please check whether your GPRS connection is working well.
If it still can not work well, please use FAT reset to reset your phone, or use One Touch Upgrade to update your mobile phone’s software.
If the problem persists, please contact Alcatel Contact Center according to the country you are located. - Q302 How can I use RSS reader?
Step I:
Go to ’Menu---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue.
If you already have some links (If you have no links, please go to Step II), select one, click ‘OK’ key, it will ask you if you want to update
Select ‘Yes’, it will connect to internet and download the news.
Press ‘OK’ key after ‘Update successfully’, you will see the updated news. You can select them for detail information.
Press OK, you will see the different news, and select one of them to have a look.
You will also see the latest news on your idle screen
If you want to activate automatic update, please go to ‘Menu’---> ‘News’---> ‘Options’---> ‘Settings’---> ‘Auto update’.
You can choose auto update each 2h/4h/8h/24h.
Step II: Create new links.
Go to ‘Menu’---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue--->’Create’.
Input the name of ‘Channel title’ and address (URL):Press done and save the setting.
Then you can launch first access as described in Step I.
- Q303How to get more news?
Way I:
You can know if one website has RSS by checking if there is ‘RSS’ logo appears in the address bar of the news.
Click on it then you will have an address as below
http://en.wikipedia.org/w/index.php?title=Special:RecentChanges&feed=rss
or a message asking whether you want to subscribe or syndicate to it. You will get the address by following its instruction.
When reading web site you can see some icons or link with RSS feed on it. Click on it, then you will have an address like
http://en.wikipedia.org/w/index.php?title=Special:RecentChanges&feed=rss
or a message asking whether you want to subscribe or syndicate to it. You will get the address by following its instruction.
Then you can:
1. Add the address into your phone manually (please refer to the answer of Q8, Step II Create new links.)
2. Send the address to your phone via SMS/MMS/E-mail:
2.1. ‘Use URL’--->‘Add to news’ when you get the address via SMS/MMS on your phone.
Then input the name of ‘Channel title’ and save it.
2.2. If you get the address via E-mail on your phone, select ‘Option’---> ‘Extract’---> ‘URL address’---> ‘Add to news’.
Then input the name of ‘Channel title’ and save it.
Way II:
You can also get a link from WAP/WEB brower:
Go to a WEB or WAP site with RSS, when a link is selected, use ‘Options’---> ‘Use Link’---> ‘Add to news’.
Then input the name of ‘Channel title’ and save it.
- Q304Why does the phone display ‘Format not supported’ when I add a news? Firstly please check whether the URL address used is correct. Currently OT-800 supports RSS2.0, RSS1.0 and RSS0.9. Other formats are not supported.
- Q305How can I configure my email account?
Important Note:
Some POP services offered by Email service providers may be on chargeable basis. For examle, xxx@yahoo.com.
Word, PPT, Excel attachment is not supported by this Handset
Following are the steps to configure various email services on your device OT-800:
Please follow the following steps if you want to set up one of the following accounts:
·Gmail IMAP or
·Gmail POP or
·Yahoo mail (.com) or
·Hotmail
·Click on the Email wizard menu, press Create to set a new account or press on Options / New account if some accounts have been exist
Then choose between
·Gmail IMAP or
·Gmail POP or
·Yahoo mail (.com) or
·Hotmail or
·Other Email accounts
Input your Email address in the format MyAddress[You don't need to input the
@gmail.com
@yahoo.com
@hotmail.com
this will be added automatically.]
·Input your password
·Press OK
·Press on 'Send and receive' option to start receiving emails.
Please follow the following 2 steps if you choose to configureOther Email accounts
STEP1
·Input your Email address in the
format MyAddress@gmx.net,
e.g. JohnSmith@gmx.net
·Choose the POP3 or
IMAP4 protocol
·Choose your network
e.g. Orange GPRS
·Input the Outgoing Server address
·Input the Incoming server address
·Input your username and password
Save new Email Profile.
STEP2For configuration of other settings please go to Advanced settings
Account settings:Account name
Define it as you wish.
Data account
Select one from your list.
Protocol
POP3 or IMAP4
Check interval
Off / 5min / 30min / 1 hour / 2 hours
Max download size
Enter a value within 300K
Retrieve Amount
Enter a value within 1000
Reply to address
Enter your email address
Outgoing mail:
Outgoing server
Get this value from your mail provider
Outgoing port
Get this value from your mail provider
Security
Off / StartTLS / SSL/TSL
Display name
Define it as you wish.
Authentication
Off / On.
Incoming mail:
Incoming server
Get this value from your mail provider
Incoming port
Get this value from your mail provider
Security
Off / StartTLS / SSL/TSL
Download option
Header only / Download all (POP3)
Head only/Head & Text/Download all (IMAP4)
Copy server
On / Off
Delete server mail (available only for POP3)
Off / On
----The maximum email amount when user sends & receives emails at once. (e.g.: when it is set to 50, the maximum of the retrieved emails is 50.Copy server ON
Del.server.mail ON----When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device, after send&receive, the deleted emails on OT-800 will be also deleted on the email server.
Copy server ON
Del.server.mail OFF---- When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device the corresponding emails on the server will be not deleted.
Copy server OFF
Del.server.mail ON---- User cannot set this setting, because when the emails not leave on server, it is no need to delete emails on server. So when Copy server OFF, then Del.server.mail can only be set to OFF.
Copy server OFF
Del. server. mail OFF---- When download emails from server, emails will not leave on server; and there is no need to delete emails on server. So when Copy server OFF, the Del. server. mail can only be set to OFF.
Gmail IMAP or
Gmail POP or
Yahoo mail (.com) or
Hotmail or
Other Email accounts
· Click on the Email wizard menu, thenpress on Options / New account
- Q306Why couldn’t I receive emails from server? Firstly please make sure your settings and user name, password are correct.
Secondly please check whether your GPRS connection is activated or not.
For the settings please contact your email supplier for help. - Q307Why couldn’t I download the email anymore with pop server outlook if I read it first with my phone? It is one of Gmail’s features. If your email has been on Gmail Server for more than 30 days, you can only download it from Server to Client only one time.
- Q308How can I use Pedometer?
Please select Fun's ---> 'Pedometer' to use pedometer. If you don't have a personal information for pedometer, you need to complete your information first :
Then you will see a 'Walk' interface, press 'OK' key or press 'Options' to select your next step:
Of course you can select 'start with music'; 'start with radio'; also you can check your 'training plans' or 'records', modify or add new 'profiles' if you want; When you stop it, you can save the record . - Q309 Why does my battery run out so fast?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. You can press menu key from home screen→ "Settings”→ “Wireless & networks” → “Mobile networks” →“GSM/UMTS Options” → Select “Use only 2G networks” to save battery.


Secondly, please close some applications which are not used in background.
You can press menu key Setting → “Applications” → “Running services” → select idle programs that you are not using.


Thirdly, you can adjust screen brightness to save battery.
You can press menu key from home screen → “Settings” → “Display” → “Brightness”.

Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
You can press menu key from home screen → “Settings” → deactivate “Wireless & networks”/”Bluetooth”

Fifthly, you can disable “Background data” to save battery.
You can press menu key from home screen → “Settings” →disable “Accounts & sync”

- Q310What's the difference between stopwatch 'Split timing', 'Lap timing' and "nWay stopwatch'?
'Split timing' : when it runs, you can press 'Split' to get the current time for 20 times. Every time you press 'Split', it starts from the previous time;
'Lap timing': when it runs, you can click 'Split' to get the interval for 20 times. Every time you press 'Lap', it starts from 0 sec.nWay Stopwatch: you can select different direction for different timing at the same screen.
By pressing the power-on key, you can get out of the stopwatch screen with stopwatch still running, and go back by entering the stopwatch menu.
- Q311Why does my battery run out so fast?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. You can press menu key from home screen → “Settings” → “Wireless & networks” → “Mobile networks” → “GSM/UMTS Options” → Select “Use only 2G networks” to save battery.
Secondly, please close some applications which are not used in background.
You can press menu key → Setting → “Applications” → “Running services” → select idle programs that you are not using.
Thirdly, you can adjust screen brightness to save battery.
You can press menu key from home screen → “Settings” → “Display” → “Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
You can press menu key from home screen → “Settings” → deactivate “Wireless & networks”/”Bluetooth”
Fifthly, you can disable “Background data” to save battery.
You can press menu key from home screen → “Settings” → disable “Accounts & sync”
- Q312Why does it show ‘Insufficient memory’ when I try to enter a webpage? The webpage may contain much content and the mobilephone cannot support to display too much content in one page. Please try to enter another webpage. If the problem persist, please contact Alcatel Contact Center according to the country you are located.
- Q313Why does my battery run out so fast? Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. You can press menu key from home screen->“Settings”"->Wireless & networks”->“Mobile networks”->“GSM/UMTS Options”->Select “Use only 2G networks” to save battery.


Secondly, please close some applications which are not used in background.
You can press menu key->Setting->“Applications”->“Running services”->select idle programs that you are not using.

Thirdly, you can adjust screen brightness to save battery.
You can press menu key from home screen->“Settings”->“Display”->“Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
You can press menu key from home screen->“Settings”->deactivate “Wireless & networks”/”Bluetooth”
Fifthly, you can disable “Background data” to save battery.
You can press menu key from home screen->“Settings”->disable “Accounts & sync”
- Q314Why couldn’t I play MPg4 movie on my phone? For MPg4 movie, OT-800 only supports the H263 format.
- Q315 How can I set up my Internet connection?
1.Please go to menu->“Setting” ->"Wireless & networks”

2. Select “Mobile networks”->"GSM/UMTS Options”

3. Press “Access Point Names”->you can select a corresponding APN or press “Menu” key ->Create a “New APN”.
4. Please input the data according to local network parameter.


After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q316Why couldn’t I find my ebooks saved in memory card when I enter ‘Ebook’? Please go to ‘Menu’---> ‘Ebook’---> ‘Options’---> ‘Global settings’---> ‘Storage’ ---> ‘Memory card’..
- Q317How can I set up my Internet connection?
1.Please go to menu->“Setting” ->"Wireless & networks”

2. Select “Mobile networks”-> "GSM/UMTS Options”

3. Press “Access Point Names”-> you can select a corresponding APN or press “Menu” key-> Create a “New APN”.

4. Please input the data according to local network parameter.


After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q318Why couldn’t I open PDF files saved in my phone? PDF format is not support by OT-800.
- Q319How can I set up my Internet connection?
1.Please go to menu“Setting”-> "Wireless & networks”

2. Select “Mobile networks” -> "GSM/UMTS Options”

3. Press “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”.

4. Please input the data according to local network parameter.


After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q320Why does it display error characters when I open ebook saved in my phone? Please try to change your code format to adjust the error code via “settings” -- > “Encoding format” :
- Q321Why couldn’t I send MMS?
Firstly, please make sure your phone has Internet access.
Secondly, follow the steps below to set up MMS configuration:
1. Select “Menu”->"Settings” ->"Connectivity” ->"Multimedia message” ->"Edit Profile” "->Create”-> input the following data:- Profile name: (Check with your phone service Provider)
- MMSC address: (Check with your phone service Provider)
- Data account: (Check with your phone service Provider)
- IP address: (Check with your phone service Provider)
2. Select “HTTP” in “IP address”->input the following data:
- Use Proxy: (Check with your phone service Provider)
- Proxy address :( Check with your phone service Provider)
- Proxy Port: (Check with your phone service provider)
- Username :( You don’t need to enter the “username”)
- Password: (You don’t need to enter the “password”)
3. After all the data have been entered and saved, a new account will appear. Please activate the account, then you could send MMS.
- Q322Why couldn’t I search the FM channel which is close to me?
Sometimes the FM network is not steady, please search it again.
- Q323How can I transfer data between phone and PC?
There are two methods to transfer data between phone and PC:
Method 1: By using USB cable
1.If you want to transfer data between memory card and PC, please connect your phone to PC via user data cable; select “Mass storage” from your phone, a removable disk will then appear in your computer. Now you could transfer data between memory card and PC.

2.If you want to transfer data between phone memory and PC, please power off your phone, then connect your phone to PC via user data cable; you will find two removable disks in your computer, one is phone memory, the other is memory card. Now you could transfer data among PC, phone memory and memory card.

Method 2: By using PC suite
1.Take V7.0.10 for example. Open PC suite->connect your phone to PC via user data cable ->select “Com port” on phone screen, you will see “connected” status on PC suite->Select “Multimedia”

2.Transfer data from PC to phone: Select a folder-> right-click the file and select “Copy from folder”.

Select a file you want to transfer, click “OK”.

Then the file will be transferred to your phone.

3. Transfer data from your phone to PC: select a file-> right-click the file ->"Copy to folder”

Select a place that you want to transfer to; click “OK”, then the file will be transferred from your phone to PC.
- Q324Why is there no battery charging icon indicated on my phone when I plug it to the charger? Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the the charger. It doesn't necessarily mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changes. If you still reproduce the same symptom, the battery may be really failed, please send it to our repair center. You can find the contact information of our repair centers on the below website:
http://www.alcatelonetouch.com/support/hotlines_repaircenters.html - Q325Why does the keypad sometimes not work when I use the Opera Mini application? In this case, you can upgrade your Opera Mini application in the following two ways:
1) Go to "Wap"."Go to URL" and enter url:
http://wap.my-onetouch.com/606/opera.jad, then press OK to download and install the java application.
2) Upgrade your product’s software via "One Touch Upgrade" tool. - Q326How to adjust the sensitivity of the navigation key? You can adjust the sensitivity of the navigation key via below steps:
Main menu --> Settings --> Keypad --> Navigation Sensitivity --> Horizontal Sensitivity / Vertical Sensitivity - Q327Why does my phone screen become black during call? Actually your phone is at power saving mode. You can press Home key to activate phone screen during call.
- Q328How to find the video record I made in my phone?
You can find the video record you made via below path on you phone:
Main Menu --> File manager --> Phone --> Video.
We also added some shortcuts for finding the records in the latest software for your phone. After upgrading this software, you can also find the records via below paths:
·Main Menu --> Video player.
· Main Menu --> File Manager --> My videos.
You can get this software by using One Touch Upgrade(http://www.alcatelonetouch.com/support/download.htm)on our website. - Q329Why couldn’t I active my phone if I do not use it for a few minutes?
If you don’t use your phone for some time, the phone screen will become black and enter sleep mode so as to save power. You can press power key to activate your phone.
- Q330Why does my phone screen become black during call? Actually your phone is at power saving mode. You can press Home key to activate phone screen during call.
- Q331Why couldn’t I active my phone if I do not use it for a few minutes? If you don’t use your phone for some time, the phone screen will become black and enter sleep mode so as to save power. You can press power key to activate your phone.
- Q332How can I watch Youtube video? Firstly, please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
Secondly, please go to main menu-> “Settings” ->"Connectivity”-> "Streaming” -> "options”-> “Edit profile ”-> Input related parameters (The parameters can be got from your service provider)-> “Save”.
- Q333How can I use my phone as webcam? You can use your phone as webcam for instant messaging on your PC.
1. Please connect your phone to PC via USB cable and select “Webcam” from your phone screen;
2. Go to “My computer” on your PC and find USB video device under “Scanner & Camera”.
- Q334why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case, please calibrate the touch screen with one of the following two methods:
1. Long press the volume key;
2. In main menu, choose “Settings”->“Phone settings”->“Touch settings”->“LCD touch calibration”. - Q335How can I copy SIM card directories to phone contacts? Please go to menu ->"Contacts” ->"Options”->"Copy to phone”.
- Q336How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press “Options” ->"Input method”, and then choose the input method you want.
You can also change the input method by the following way: Go to menu->"Settings”->Phone settings”->"Input method”, and then choose the input method you want.
- Q337How can I forward incoming call to another phone? Please go to menu->"Settings”->"Call Settings” ->"Call forwarding” ->"Voice calls” ->"Forwarding all voice calls”->"Activate” ->"To other numbers” -> Input the number which you want to forward to and save the setting.
- Q338Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon
after you finish editing your alarm. The icon
will become green if the alarm is activated successfully.
- Q339How can I reset my phone?
Please long press the power on/off key and Volume up key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, then the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
Please back up all useful information before phone reset, otherwise it will be deleted after phone reset. - Q340Why couldn’t I sign in to Internet Website via URL? Please go to Menu ->Wap” ->Settings”->Edit profile” -> Select and activate the profile that your service provider offers.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.
- Q341How can I reduce flow for web browsing? Please go to menu->"Wap” ->"Settings” ->"Preferences” -> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu->"Settings” ->"Connectivity” ->"Web” ->"Preferences”->Select Show images “Never”.
- Q342How can I add/delete the application on the home screen?
You can add the applications on home screen in the following two ways:
1. Long press home screen or press
, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X”,the application icon will be deleted from the home screen.
- Q343How can I set my incoming call ringtone? Please press “menu” key at home screen->"Settings” ->"Phone settings” ->"Profiles”->"General”->"Ringtone”->Select the ringtone you want to set.
You can also go to main menu->"File Manager”-> find a mp3 file which you want to set as your incoming call ringtone -> press “menu” ->"Set as ringtone”.
- Q344How can I reduce flow for web browsing?
Please go to menu --> “Wap” --> “Settings” --> “Preferences” --> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Preferences” --> Select Show images “Never”. - Q345 How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email”-> press
-> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note: Some email services cannot be used for free, such as Yahoo! Mail.
- Q346How can I watch streaming video?
Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two choices:
1. Go to “Menu” --> “Video player” --> “Options” --> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” --> “Go to URL”.
2. Go to “Menu” --> “Video player” --> “Options” --> “Streaming URL” --> “Streaming settings” --> “Options” --> “Edit profiles” and save the setting (Profile setting can be got from your service provider) --> go back to “Streaming URL” --> “Input URL”.
- Q347Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu->Email -> Email account ->Options-> Edit account -> Advanced settings-> Account settings->Data account ->GPRS->select the profile of your service provider -> Save.
For prepaid SIM, please make sure that you have enough load for this service application. - Q348Why is the touch screen sometimes no sensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
· Long press the volume key from the main screen;
· In main menu, choose Settings --> Phone settings --> Touch settings --> LCD touch calibration. - Q349How can I transfer files by Bluetooth? Firstly, please go to the Menu and activate the Bluetooth,
Secondly, please go to the Menu ->File Manager” -> Select the folder ->"Options”->Mark”-> Select the file which you want to send via Bluetooth->"Options” ->"By Bluetooth” ->"Search”-> Select a device ->"Pair”.
You can also go to Menu->"File Manager”-> Select the folder ->"Options” ->Send->Select “By Bluetooth” ->"Search”->Select a device ->"Pair”. - Q350How can I change the input method when I write message? You can change the input method in the following two ways:
• Please press Options → “Input method”, then choose the input method that you want.
• Please press “Fn” key and Space key at the same time to change input method. - Q351How can I watch streaming video?
Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to Menu-> “Video player”->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options” ->"Go to URL”.
2. Go to Menu -> “Video player” ->"Options”->"Streaming URL” ->"Streaming settings”->"Streaming profile”->"Add” ->Edit profiles and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” ->Input URL”. - Q352How can I start Wi-Fi? You can start Wi-Fi in the following two ways:
• Please press menu key and then click the Wi-Fi icon, choose “Yes” to turn on Wi-Fi.
• Please click the left side key in the idle interface, which is the Wi-Fi key, and then choose “Yes” to turn on Wi-Fi. - Q353Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu -> Java ->Java network -> SIM only ->select and activate the profile of your service provider.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q354How can I connect to Wi-Fi? Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.
- Q355How can I use One Touch Mail?
Please go to menu ->Java”->Java applications” ->One Touch Mail”.
Select “Options” ->Launch”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
- Q356How can I browse the web by Wi-Fi? You can use Wi-Fi to browse the web in the following two ways:
• Browse the web by Wap
In idle interface, press “Wap” → “Settings” → “Select profile” → “Wi-Fi preferred” or “Wi-Fi” → “OK” (left soft key). Then press “ Edit profile” → “Wi-Fi” → “Create” → enter profile name and homepage → “Done”.
• Browse the web by Opera without any setting - Q357What is the difference between E-mail in menu and One Touch Mail in the Java application?
The difference between E-mail and One Touch Mail is the PUSH function.
The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server. - Q358 How can I identify whether Wi-Fi works or GPRS works when browsing the web? An E icon displays on the top of idle interface when GPRS works. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works.
- Q359why is the touch screen sometimes insensitive?
The phone with touch screen function may be insensitive after using for some time. In this case, please calibrate the touch screen with one of the following two methods:
1. Long press the volume key;
2. In main menu, choose “Settings” ->"Phone settings”->"Touch settings” ->"LCD touch calibration”. - Q360How can I add a shortcut on desktop? Press the application icon for about 2 seconds, the icon will then be displayed and moved to home screen as your finger moves.
If you want to delete the short cut in the idle interface, please press the icon in the idle interface for about 2 seconds, a red cross will display near the icon. Press the red cross and “Done” on the bottom of the idle interface, the shortcut will be deleted. - Q361Why I couldn’t I send MMS via SIM1 or SIM2? Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.
Go to Menu ->"Messaging” ->" SIM1 or SIM2->Options->"Settings”->"Multimedia message”->"Edit profiles” ->"Select the MMS profile of chosen SIM->" Activate.
For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file has big effect on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.
- Q362How can I lock the keypad? You can lock the keypad in the following two ways:
• In the menu interface, press “Settings” → “Phone settings” → “Auto lock”, then choose “30 sec” or “1 min”. If you choose “Off”, the keypad will not be locked automatically.
• Press the power on key to lock the keypad. - Q363How can I copy SIM card directories to phone contacts? Please go to menu ->"Contacts”-> SIM1 or SIM2 -> Options->"Copy SIM1/SIM2 to phone”.
- Q364How can I input symbol and change the input method? If you want to input symbols, please press the “Fn” key and symbol key at the same time, then you can select the symbol in the symbol page.
If you want to change the input method, please press the “Fn” key and space key at the same time. You can also change it in the following way: Press “Options” → “ Input method”, and then choose the input method you want. - Q365How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press “Options” ->"Input method”, and then choose the input method you want.
You can also change it by the following way: Go to menu ->"Settings” ->"Phone settings”->"Input method”, and then choose the input method you want.
- Q366Why couldn’t I use my Yahoo! account on mobile? Yahoo! account has some distinction in different countries.
In some countries, Yahoo! providers permit their accounts to use POP3 or IMAP4 protocol. The users can use their Yahoo! accounts on mobile devices in these countries, such as UK and France.
In some countries such as China and India, Yahoo! account can not use POP3 or IMAP4 for free. Users have to pay money to upgrade to " Yahoo! Plus", or user can download their Yahoo! mail in an email client such as Outlook. - Q367How can I forward incoming call to another phone?
Please go to menu->"Settings” ->"Call Settings” ->"Call forwarding” ->"Voice calls” ->"Forwarding all voice calls”->"Activate” ->"To other numbers” ->" Input the number which you want to forward to and save the setting.
- Q368How to know whether I can use mobile Yahoo! account or not?
Please sign in you Yahoo! mail on your PC, and then put your cursor on the top-right corner of the following page and choose "Options” -->“More Options".

You will access the Yahoo! account settings page. Please choose "POP& Forwarding".
If you're permitted to use mobile Yahoo!, you'll see below screen.
If you're not permitted to use mobile Yahoo! for free, you'll see the following screen.
- Q369Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon
after you finish editing your alarm. The icon
will become green if the alarm is activated successfully.
- Q370How should I configure my Yahoo! account on mobile? If your Yahoo! Mail account can be used on mobile device, the parameters can be set as following:
Incoming Server: pop.mail.yahoo.com
Outgoing Server: smtp.mail.yahoo.com
Incoming Port: 995 (requires SSL) or 110(doesn't require SSL)
Outgoing Port: 465 (requires SSL) or 25(doesn't require SSL)
Outgoing Authentication: On - Q371How can I reset my phone? Please long press the power on/off key and Volume up key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, then the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q372How can I set up my email account by Wi-Fi? 1. Go to Menu, then click “Email” --> Choose the email account that you want to use --> “Options” --> “ Edit account” --> “Advanced settings” -->“Account settings” --> “Data account” --> Select “Wi-Fi” and save it.
2. Go to Menu, then click “Wi-Fi” --> “Options” --> “Refresh” --> Select the network that you want to connect in the list--> “Options” --> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
3. You can see the WIFI icon shown on the top of the idle screen when you browse you email. - Q373How can I choose the SIM card for web browsing? 1. Please go to Menu ->"Wap” ->"Settings” ->"Edit profile”-> Select and activate SIM1 or SIM2
2. After the activation of chosen SIM, return to Settings ->Edit profile -> choose the same SIM that was activated in last step-> select the profile of the activated SIM-> Activate.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help.
- Q374How can I install Java application on my phone?
1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “My Life In New York” for example.)

2. Please go to menu, select “File manager” --> “SD card” --> Select the Java program that you want to install --> “Options” --> “Install”.

3. Select the storage location to be “Phone” or “SD card”.

After the installation, a popup message will ask you to launch this Java MIDlet or not.
4. You can also run this Java MIDlet by the following method.

- Q375How can I reduce flow for web browsing? Please go to menu ->"Wap” ->"“Settings” ->"Preferences” -> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu ->"Settings” ->"Connectivity” ->"Web” ->"Preferences” -> Select Show images “Never”.
- Q376How can I add/delete the application on the home screen? You can add the applications on home screen in the following two ways:
1. Long press home screen or press
, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X”,the application icon will be deleted from the home screen.
- Q377How can I set my incoming call ringtone?
Please press “menu” key at home screen ->"Settings”->"Phone settings”->"“Profiles” ->"General” ->"Ringtone”->Select the ringtone you want to set.
You can also go to main menu->"File Manager”-> find a mp3 file which you want to set as your incoming call ringtone -> press “menu” ->"Set as ringtone”. - Q378How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email”->press
-> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note: Some email services cannot be used for free, such as Yahoo! Mail.
- Q379Why couldn’t I send/receive Emails?
Please set up your phone’s Email parameter by selecting SIM1 or SIM2 for your Email service by the following steps.
Go to Menu-> Email -> Email account->Click the email account you created->Options->Edit account ->Advanced settings->Account settings-> Data account->select SIM1 or SIM2 for your Email service-> GPRS -> select the profile of chosen SIM -> SaveFor prepaid SIM, please make sure that you have enough load for this service application.
- Q380How can I transfer files by Bluetooth? Firstly, please go to the Menu and activate the Bluetooth,
Secondly, please go to the Menu ->"File Manager” -> Select a folder ->"Options”->"Mark” -> Select the file which you want to send via Bluetooth ->"Options” ->"By Bluetooth” ->"Search” -> Select a device ->"Pair”.
You can also go to Menu->"File Manager” -> Select a folder ->"Options”->Send-> Select “By Bluetooth” ->"Search” ->Select a device ->"Pair”. - Q381How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu”->"Video player”->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options”->"Go to URL”.
2. Go to “Menu” “Video player” ->"Options” ->"Streaming URL” ->"Streaming settings”->"Streaming profile”->"Add” -> Edit profiles and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL”->"Input URL”.
- Q382Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu->"Java”->"Java network” -> Select SIM1 or SIM2 -> Activate SIM,
after the activation of the chosen SIM, return to Java network-> choose the same SIM that was activated in the last step-> View Profile->select and activate the profile of the activated SIM
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q383How can I use One Touch Mail?
Please go to menu ->"Java” ->"Java applications” ->"One Touch Mail”.
Select “Options” ->"Launch”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.

- Q384What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function.
The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q385What is the difference between dynamic mode and static mode? Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference.
Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.
- Q386why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen with one of the following two methods:
1. Long press the volume key;
2. In main menu, choose Settings-> Phone settings ->Touch settings-> LCD touch calibration.
- Q387How can I copy SIM card directories to phone contacts? Please go to menu ->"Contacts”->SIM1 or SIM2 ->Options ->"Copy SIM1/SIM2 to phone”.
- Q388How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” ->"Input method”, and then choose the input method you want.
- Q389How can I forward incoming call to another phone?
Please go to menu->"Settings” ->"Call Settings”->"Call forwarding” ->"Voice calls”->"Forwarding all voice calls” ->"Activate”->"To other numbers”-> Input the number which you want to forward to and save the setting.
- Q390Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon
after you finish editing your alarm. The icon
will become green if the alarm is activated successfully.
- Q391How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q392Why couldn’t I sign in to Internet Website via URL? Please go to Menu->"Wap”->"Settings” ->"Edit profile”-> Select and activate the profile that your service provider offers.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help. - Q393How can I reduce flow for web browsing? Please go to menu ->"Wap” ->"Settings” ->"Preferences” -> Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu ->"Settings”->"Connectivity”->"Web” ->"Preferences” -> Select Show images “Never”.
- Q394How can I add/delete the application on the home screen?
You can add/move the applications on home screen in the following two ways:
1. Long press home screen or press
, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen. - Q395How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email” -> Press
-> Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note: Some email services cannot be used for free, such as Yahoo! Mail. - Q396Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting profile for your Email Service.
Go to Menu-> Email -> Email account -> Options-> Edit account -> Advanced settings -> Account settings -> Data account ->GPRS->select the profile of your service provider -> Save.
For prepaid SIM, please make sure that you have enough load for this service application.
- Q397How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu ->"File Manager” -> Select a folder ->"Options” ->"Mark” -> Select the file which you want to send via Bluetooth ->"Options” ->"By Bluetooth” ->"Search”-> Select a device ->"Pair”.
- Q398How can I watch streaming video?
Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu” ->"Video player”->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options” ->"Go to URL”.
2. Go to “Menu”->"Video player” ->"Options”->"Streaming URL”->"Streaming settings” ->"Add” -> Edit profiles and save the setting (Profile setting can be got from your service provider)-> go back to “Streaming URL”->"Input URL”. - Q399Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu-> Java->Java network ->SIM only -> select and activated the profile of your service provider.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help. - Q400How can I use One Touch Mail?
Please go to menu ->"Java” ->"Java applications” ->"One Touch Mail”
Select “Options” ->"Launch”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
- Q401What is the difference between E-mail in menu and One Touch Mail in the Java application?
The difference between E-mail and One Touch Mail is the PUSH function.
The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server. - Q402why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen with one of the following two methods:
1. Long press the volume down key;
2. In main menu, choose Settings-> Phone settings -> Touch settings-> LCD touch calibration.
- Q403Why I couldn’t I send MMS via SIM1 or SIM2? Please set up your phone’s MMS parameter for both SIM1 and SIM2 by the following steps.
Go to Menu->Messaging->SIM1 or SIM2-> Options -> Settings-> Multimedia message -> Edit profiles -> Select the MMS profile of chosen SIM-> Activate.
For prepaid SIM, please make sure that you have enough load for this service application. Please be noted that the size of the MMS file has big effect on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.
- Q404How can I copy SIM card directories to phone contacts? Please go to menu ->"Contacts” -> SIM1 or SIM2 -> Options ->"Copy SIM1/SIM2 to phone”.
- Q405How can I input symbol and change the input method? If you want to input symbols, please press the
key.
If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” ->"Input method”, and then choose the input method you want.
- Q406How can I forward incoming call to another phone? Please go to menu->"Settings” ->"Call Settings”->"Call forwarding” ->"Voice calls”->"Forwarding all voice calls”->"Activate”->"To other numbers”-> Input the number which you want to forward to and save the setting.
- Q407How can I reset my phone? Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.
- Q408Why doesn’t my alarm work? The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon
after you finish editing your alarm. The icon
will become green if the alarm is activated successfully.
- Q409How can I choose the SIM card for web browsing? 1. Please go to Menu->"Wap” ->"Settings” ->"Select profile” -> Select and activate SIM1 or SIM2
2. After the activation of chosen SIM, return to Settings -> Edit profile ->choose the same SIM that was activated in last step ->select the profile of the activated SIM->Activate.
For prepaid SIM, please make sure that you have enough load for the browsing.
If the problem persists, please contact Alcatel repair center for help. - Q410How can I reduce flow for web browsing? Please go to menu->"Wap”->"Settings” ->"Preferences” ->Select Show images “Never”, then the images will not display when you browse internet.
You can also go to menu ->"Settings” ->"Connectivity” ->"Web” ->"Preferences” -> Select Show images “Never”.
- Q411How can I add/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Long press home screen or press
, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ,press the red “X” and done,the application icon will be deleted from the home screen.
- Q412How should I set up email account and use the email function? Following are the steps to configure email service on you mobile. We take Google Mail for example.
1. Please go to menu, press “Email”->press
Select your Email account type.
2. Please input your Email account and Password, then select your Data account.
3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
Note: Some email services cannot be used for free, such as Yahoo! Mail.
- Q413Why couldn’t I send/receive Emails? Please set up your phone’s Email parameter by selecting SIM1 or SIM2 for your Email service by the following steps.
Go to Menu-> Email->Email account ->Click the email account you created-> Options->Edit account ->Advanced settings->Account settings -> Data account-> select SIM1 or SIM2 for your Email service ->GPRS -> select the profile of chosen SIM ->Save
For prepaid SIM, please make sure that you have enough load for this service application. - Q414How can I transfer files by Bluetooth? Firstly please go to the Menu and activate the Bluetooth,
Secondly please go to the Menu->"File Manager” -> Select the folder ->"Options” ->"Mark”-> Select the file which you want to send via Bluetooth ->"Options” ->"By Bluetooth” ->"Search” Select a device ->"Pair”.
- Q415How can I watch streaming video? Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
You have two ways to watch streaming video.
1. Go to “Menu”->"Video player” ->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options”->"Go to URL”.
2. Go to “Menu” ->"Video player”->"Options” ->"Streaming URL”->"Streaming settings” ->"Add” ->"Edit profiles and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” ->"Input URL”.
- Q416Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)? Please set up your phone’s Java parameter by selecting profile for your Java network Service.
Go to Menu -> Java -> Java network -> Select SIM1 or SIM2 -> Activate SIM,
after the activation of the chosen SIM, return to Java network -> choose the same SIM that was activated in last step-> View Profile ->select and activate the profile of the activated SIM.
For prepaid SIM, please make sure that you have enough load for this service application.
If the problem persists, please contact Alcatel repair center for help.
- Q417How can I use One Touch Mail?
Please go to menu->"Java” ->"Java applications” ->"One Touch Mail”
Select “Options”->"Launch”, then One Touch Mail application is loading.
One Touch Mail supports Gmail, Windows Live, Outlook, Yahoo Mail and some other emails. You can have three different email accounts on your mobile device.Take Gmail for example, please input your username and password, press “Next”, then your email account will be created successfully.
- Q418What is the difference between E-mail in menu and One Touch Mail in the Java application? The difference between E-mail and One Touch Mail is the PUSH function.
The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available. When an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.
- Q419What is the difference between dynamic mode and static mode? Dynamic mode: Select to activate always query screen of the SIM card usage when the phone is powered on. From the display, you can select Dual SIM/ SIM1/ SIM2 activated as your preference.
Static mode: Select to deactivate always query option of the SIM card usage when the phone is powered on.
- Q420How can I forward or copy a message?
Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.

- Q421I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 909/910 is a smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q422How can I find the recently used programs? Please long press Home key and the recently used programs will be displayed on the screen.
- Q423 How can I set my incoming call ringtone? Please press “menu” key at home screen ->“Settings”->"Sound”->"Phone ringtone”-> Select the ringtone you want to set.
You can also go to main menu->"File Manager”->find the mp3 file which you want to set as your incoming call ringtone->press “menu”->"Use as ringtone”.
- Q424Why does my alarm not work? Firstly, please be noted that the alarm does not work in power off mode.
Secondly, please remember to touch the icon
after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
- Q425How can I forward incoming call to another phone?
Please press “menu” key at home screen ->"Settings” ->"Call settings” ->"Call forwarding”->"Always forward” -> Input the phone number which you want to forward to and enable it.
- Q426How can I attach attachment into MMS?
The maximum message size of 909/910 series phones is 300KB. You can attach any attachment within this size by following steps:
Create a new message ->touch “Menu” key->"Attach”-> select the file which you want to attach.
You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
Create a new message-> touch “Menu” key->"Attach”->"Slideshow”->"Slide 1” ->"Add picture”-> select the file which you want to attach-> touch “Menu” key ->"Add slide”->"Add picture”-> repeat if you need to attach more attachments.

You can also add music as attachment if you press “Add music” instead of “Add slide”.
- Q427How can I transfer files by Bluetooth?
Please press “menu” key at home screen->"Settings” ->"Wireless & networks” ->Turn on->"Bluetooth”. Then go to main menu ->"File Manager” -> Long press the file which you want to send by Bluetooth ->"Share”->"Bluetooth”-> Select a device, then the file will be transferred.
- Q428Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 909/910 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
- Q429How should I stop the connection between SD card and PC?
If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage”->"Turn off”.

- Q430How can I change the Input Method?
Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging”->"New messages”->Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.
- Q431How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Press menu key at keyboard, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers/Themes, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.
- Q432Why couldn’t I see my contacts in the SIM card? The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose “Import/Export” ->"Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.
- Q433 Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q434How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation.
Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” ->"Applications”, then activate “Unknown sources” option.
- Q435How can I uninstall the programs?
The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself.
Please press “menu” key at home screen->"Settings” ->“Applications” ->"Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process. - Q436How can I connect to Wi-Fi? Please press “menu” key at home screen ->"Settings” ->"Wireless & networks”->Turn on “Wi-Fi” ->Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key ->"Scan”-> The available Wi-Fi networks will be listed.
Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q437Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS needs around 20-40s to get the best positioning after the first time.
- Q438How can I manage my data traffic to save expense? Please press “Traffic Manager” from home screen or menu to start the application. In “General” page, you can have a clear picture of data traffic including data, call and SMS. Press “Data”, then you can enable or disable counter, set counting period, set starting time and reset counter. By activating “data limit”, you will receive a warning if limitation is reached. The default value of data limit is 100M, and you can also change it in “Limit”.
"Call” and “SMS” have the same operation with Data.
- Q439Why is there a yellow line at the bottom of phone screen when I scroll down the screen?
You have reached the end of this page when this sign shows up. You will also find the same sign at the top of screen when you scroll screen up to the top. This is a default setting in Android2.3.
- Q440Why does my screen orientation adjust itself? The screen can orientate automatically with the machine moving. You can go to “setting”->"Display” ->"Auto-rotate screen” to deactivate it.
- Q441 How can I set the unlock pattern?
Please press “menu” key at home screen->"Settings” ->"Location & security”->"Set up screen lock”->"Pattern”.
An example of unlock pattern will appear on the screen to show you how to do. Click “Next” to continue.
Draw an unlock pattern as you want and memorize it. Click “continue”.

Draw the pattern again and click “confirm”. Now the pattern is the unlock pattern for your phone.

- Q442 I forget the screen unlock pattern. How can I unlock the screen now?
If you forget the screen unlock pattern, please make user data format in the following way:
Turn off the handset, press the volume up key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after its reboot.
Please be noted that user data format will erase all data from your phone (not include SD card files and current system software). - Q443Why does my phone work slower than before? When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. Please do not install too many applications in system which might affect the operation performance. It is suggested to use “Task manager” to kill the unused running programs and use “File manager” to uninstall the unnecessary applications. You can also visit our website to find the latest software to update your system.
- Q444 Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q445Why isn’t Gtalk connected and why couldn’t I download applications on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q446Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error when you use the above applications. Please set your handset’s time to the correct local time including time zone, date and time.
- Q447 How can I set up my Internet connection?
1.Please go to menu-> “Setting”-> "Wireless & networks”.

2. Select “Mobile networks” ->"Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”.

3. Please input the data according to local network parameter.


After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q448How can I forward or copy a message?
Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.

- Q449I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 909/910 is a smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q450How can I find the recently used programs? Please long press Home key and the recently used programs will be displayed on the screen.
- Q451 How can I set my incoming call ringtone? Please press “menu” key at home screen->"Settings” ->"Sound” ->"Phone ringtone” -> Select the ringtone you want to set.
You can also go to main menu ->"File Manager” -> find the mp3 file which you want to set as your incoming call ringtone-> press “menu” ->"Use as ringtone”.
- Q452Why does my alarm not work? Firstly, please be noted that the alarm does not work in power off mode.
Secondly, please remember to touch the icon
after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
- Q453 How can I forward incoming call to another phone? Please press “menu” key at home screen ->"Settings” ->"Call settings” ->"Call forwarding” ->"Always forward”-> Input the phone number which you want to forward to and enable it.
- Q454How can I attach attachment into MMS?
The maximum message size of 909/910 series phones is 300KB. You can attach any attachment within this size by following steps:
Create a new message-> touch “Menu” key->"Attach” ->select the file which you want to attach.
You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
Create a new message-> touch “Menu” key->"Attach” ->"Slideshow” ->"Slide 1” ->"Add picture” ->select the file which you want to attach-> touch “Menu” key->"Add slide” ->"Add picture”-> repeat if you need to attach more attachments.

You can also add music as attachment if you press “Add music” instead of “Add slide”
- Q455How can I transfer files by Bluetooth? Please press “menu” key at home screen ->"Settings”->"Wireless & networks” -> Turn on->"Bluetooth”. Then go to main menu->"File Manager” -> Long press the file which you want to send by Bluetooth ->"Share” ->"Bluetooth” -> Select a device, then the file will be transferred.
- Q456Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 909/910 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
- Q457 How should I stop the connection between SD card and PC?
If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” ->"Turn off”.

- Q458How can I change the Input Method?
Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging” ->"New messages”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.
- Q459 How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Press menu key at keyboard, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers/Themes, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.
- Q460Why couldn’t I see my contacts in the SIM card?
The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose “Import/Export”-> "Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.

- Q461Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q462 How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation.
Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” ->"Applications”, then activate “Unknown sources” option.
- Q463 How can I uninstall the programs?
The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself.
Please press “menu” key at home screen->"Settings”->"Applications” ->"Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process. - Q464 How can I connect to Wi-Fi? Please press “menu” key at home screen->"Settings” ->"Wireless & networks” ->Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key ->"Scan” ->The available Wi-Fi networks will be listed.
Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q465Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS needs around 20-40s to get the best positioning after the first time.
- Q466How can I manage my data traffic to save expense? Please press “Traffic Manager” from home screen or menu to start the application. In “General” page, you can have a clear picture of data traffic including data, call and SMS. Press “Data”, then you can enable or disable counter, set counting period, set starting time and reset counter. By activating “data limit”, you will receive a warning if limitation is reached. The default value of data limit is 100M, and you can also change it in “Limit”.
“Call” and “SMS” have the same operation with Data.
- Q467Why is there a yellow line at the bottom of phone screen when I scroll down the screen? You have reached the end of this page when this sign shows up. You will also find the same sign at the top of screen when you scroll screen up to the top. This is a default setting in Android2.3.
- Q468Why does my screen orientation adjust itself?
The screen can orientate automatically with the machine moving. You can go to “setting” ->"Display” ->"Auto-rotate screen” to deactivate it.

- Q469How can I set the unlock pattern? Please press “menu” key at home screen ->"Settings”->"Location & security” ->"Set up screen lock” ->"Pattern”.
An example of unlock pattern will appear on the screen to show you how to do. Click “Next” to continue.
Draw an unlock pattern as you want and memorize it. Click “continue”.
Draw the pattern again and click “confirm”. Now the pattern is the unlock pattern for your phone.
- Q470 I forget the screen unlock pattern. How can I unlock the screen now?
If you forget the screen unlock pattern, please make user data format in the following way:
Turn off the handset, press the volume up key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after its reboot.
Please be noted that user data format will erase all data from your phone (not include SD card files and current system software). - Q471Why does my phone work slower than before? When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. Please do not install too many applications in system which might affect the operation performance. It is suggested to use “Task manager” to kill the unused running programs and use “File manager” to uninstall the unnecessary applications. You can also visit our website to find the latest software to update your system.
- Q472Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q473Why isn’t Gtalk connected and why couldn’t I download applications on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q474Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini? If the time or time zone is not correctly set, the phone might have connection error or certificates error when you use the above applications. Please set your handset’s time to the correct local time including time zone, date and time.
- Q475How can I set up my Internet connection?
1.Please go to menu “Setting” "Wireless & networks”
2. Select “Mobile networks” “Access Point Names” ->you can select a corresponding APN or press “Menu” key Create a “New APN”
3. Please input the data according to local network parameter.
After the above steps are done, you can access Internet.
If you have any question, please contact us. - Q476How can I make my battery last longer?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. Please press menu key from home screen ->"Settings”->"Wireless & networks” ->"Mobile networks” -> Select ->"Use only 2G networks”.
Secondly, please close some applications which are not used in background.
Please press menu key ->Setting “Applications” ->"Running services” -> select the idle programs that you are not using.

Thirdly, please adjust the screen brightness.
Please press menu key from home screen-> “Settings” ->"Display” ->"Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
Please press menu key from home screen-> “Settings” ->deactivate “Wireless & networks”/”Bluetooth”

- Q477How can I use my phone as modem?
There are two methods to use the phone as modem:
Method 1: By using USB tethering
1. Please make sure USB driver has been installed in PC;
2. Please go to main menu-> “Settings”-> "Wireless & networks” ->"Tethering & portable hotspot” -> activate “USB tethering”Method 2: By using portable Wi-Fi hotspot
1. Please go to main menu-> “Settings” -> "Wireless & networks” ->"Tethering & portable hotspot”-> activate “Portable Wi-Fi hotspots -> Go to “portable WI-FI hotspot settings” ->press configure Wi-Fi hotspot” to change device name and set up password -> save.

2. Please activate the wireless network connection of your computer and it will auto search the wireless signal; then connect it and input the same password.
Note: 1. Please make sure bluetooth is off when you are using portable hotspots; 2. Please turn off portable Wi-Fi hotspot when you are not using it for security concern.
Once phone and PC get connected, the phone can act as a modem.
- Q478 How can I make my battery last longer?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. Please press menu key from home screen -> “Settings”-> "Wireless & networks” ->"Mobile networks”-> Select "Use only 2G networks”.


Secondly, please close some applications which are not used in background.
Please press menu key Setting -> “Applications” ->"Running services” ->select the idle programs that you are not using.

Thirdly, please adjust the screen brightness.
Please press menu key from home screen-> “Settings” ->"Display” ->"Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
Please press menu key from home screen -> “Settings” -> deactivate “Wireless & networks”/”Bluetooth”
- Q479How can I use my phone as modem?
There are two methods to use the phone as modem:
Method 1: By using USB tethering
1. Please make sure USB driver has been installed in PC;
2. Please go to main menu -> “Settings”-> "Wireless & networks” ->"Tethering & portable hotspot” -> activate “USB tethering”Method 2: By using portable Wi-Fi hotspot
1. Please go to main menu-> “Settings”-> "Wireless & networks”->"Tethering & portable hotspot” -> activate “Portable Wi-Fi hotspots-> Go to “portable WI-FI hotspot settings” -> press "configure Wi-Fi hotspot” to change device name and set up password -> save.

2. Please activate the wireless network connection of your computer and it will auto search the wireless signal; then connect it and input the same password.
Note: 1. Please make sure bluetooth is off when you are using portable hotspots; 2. Please turn off portable Wi-Fi hotspot when you are not using it for security concern.
Once phone and PC get connected, the phone can act as a modem.
- Q480Why is the touch screen sometimes insensitive? The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following way:
Please go to menu ->"Settings” ->"Accessibility” ->"Screen calibrator”.
- Q481How can I forward or copy a message?
Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.

- Q482I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 906 is a smart phone with Android system which has built in programs such as Google mail and Google Market, which requests a Google account for application. It is suggested to have a Google account so that you can fully use all the functions of Android operating system.
- Q483How can I find the recently used programs?
Please long press home key and the recently used programs will be displayed on the screen.

- Q484How can I set my incoming call ringtone? Please press “menu” key at home screen -> “Settings” ->"Sound” ->"Phone ringtone” -> Select the ringtone you want.
You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” ->"Use as ringtone”.
- Q485Why does my alarm not work? Firstly, please be noted that the alarm does not work in power off mode.
Secondly, please remember to touch the icon
after you finish editing your alarm.
There will be a green bar under the icon if the alarm is activated successfully.
- Q486 How can I forward incoming call to another phone? Please press “menu” key at home screen -> “Settings” ->"Call settings” ->"Call forwarding” ->"Always forward” ->" Input the phone number which you want to forward to and enable it.
- Q487How can I attach attachment into MMS?
The maximum message size of 906 series phones is 300KB. You can attach any attachment within this size by following below steps:
Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
You can also attach more than one attachment by following steps, but the total size of these attachments should be within 300KB.
Create a new message -> touch “Menu” key -> “Attach” -> "Slideshow” -> "Slide 1” -> "Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> "Add picture” -> repeat if you need to attach more attachments.

You can also add music as attachment if you press “Add music” instead of “Add slide”. - Q488How can I transfer files by Bluetooth? Please press “menu” key at home screen -> “Settings” -> "Wireless & networks” -> Turn on "Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> "Bluetooth” -> Select a device, then the file will be transferred.
- Q489Why couldn’t I see the SD card on PC?
1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 906 is used.
3. When you connect the handset to PC, long press the status bar and drop it down, then select "USB connected” -> "Turn on USB storage”, then you can access your SD card on PC.
- Q490How should I stop the connection between SD card and PC? If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> "Turn off”.
- Q491 How can I change the Input Method? Please make sure the input methods you need have been installed in your phone. Then go to "messaging” -> "New messages”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.
- Q492How can I add/move/delete the application on the home screen? Please add/move the applications on home screen in the following two ways:
1. Press menu key at home screen, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen as your finger moves.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then the icon will become bigger and a trash can icon will appear at the bottom of home screen, please drag the application icon to the trash can to delete it.
- Q493 Why couldn’t I see my contacts in the SIM card? The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, and choose “Import/Export” -> "Import from SIM card”. You can also choose “Import from SD card” if you have vCard saved in your SD card.
- Q494Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q495How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation.
Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” -> "Applications”, then activate “Unknown sources” option.
- Q496How can I uninstall the programs? The built-in programs in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. Please press “menu” key at home screen -> “Settings” ->"Applications” -> "Manage applications”, then you can see the applications installed by yourself. Please click the one that you want to uninstall and follow the uninstall process.
- Q497 How can I connect to Wi-Fi? Please press “menu” key at home screen -> “Settings” -> "Wireless & networks” -> Turn on "Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan” -> Available Wi-Fi networks will be listed. Press the network which you want to connect. If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.
- Q498Why is there no display when I click Map or GPS? The phone requires around 5 minutes to access the GPS satellite and to get the best positioning when you use the GPS for the first time. A better and quicker positioning requires to be stable in a place with clear view of the sky. The GPS needs around 20-40s to get the best positioning after the first time.
- Q499How can I make Wi-Fi auto-close when the screen turns off?
Please press “menu” key at home screen -> “Settings” -> "Wireless & networks” -> "Wi-Fi settings” -> "menu” key -> “Advanced”.

Press “Wi-Fi sleep policy” Select “When screen turns off”. Then the Wi-Fi function will sleep when the screen turns off. Please remember not to choose “Never” because the battery will use up very soon.

- Q500How can I set the unlock pattern?
Please press “menu” key at home screen -> “Settings” -> "Location & security” -> "Set up screen lock” -> "Pattern”. An example of unlock pattern will appear on the screen to show you how to do. Click “Next” to continue.

Draw an unlock pattern as you want and memorize it. Click “continue”.

Draw the pattern again and click “confirm”. Now the pattern is the unlock pattern for your phone.

- Q501I forget the screen unlock pattern. How can I unlock the screen now? If you forget the screen unlock pattern, please make user data reset in the following way: Turn off the handset, press the volume up key, call key and the Power key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after it reboots. Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software).
- Q502Why couldn’t I get the location fixed by GPS suddenly? If your moving speed is around 8-10km/h, you will not get a location fixed by GPS. Please reduce the speed or have a stop for 20-30 seconds, then you can get the location fixed.
- Q503Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi? Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.
- Q504Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini?
If the time or time zone is not correctly set, the phone might have connection error or certificates error when you use the above applications. Please set your handset’s time to the correct local time including time zone, date and time.
- Q505How can I make my battery last longer?
Firstly, if your phone is in a region with weak 3G signal, we suggest you select “Use only 2G network” to prevent your mobile always switching between 2G and 3G network. Please press menu key from home screen -> “Settings” -> "Wireless & networks” -> "Mobile networks” -> "GSM/UMTS Options” -> Select “Use only 2G networks”.

Secondly, please close some applications which are not used in background.
Please press menu key -> Setting -> “Applications” -> "Running services” -> select idle programs that you are not using.
Thirdly, you can adjust screen brightness.
Please press menu key from home screen -> “Settings” -> "Display” -> "Brightness”.
Fourthly, please deactivate Wi-Fi and Bluetooth when you are not using them.
Please press menu key from home screen -> “Settings” -> "Wireless & networks” -> deactivate "Wi-Fi” and “Bluetooth”.

Fifthly, you can disable “Background data”.
Please press menu key from home screen -> “Settings” -> disable “Accounts & sync”.
- Q506How can I set up my Internet connection?
1.Please go to menu -> “Setting” -> "Wireless & networks”
2. Select “Mobile networks” -> "GSM/UMTS Options”
3. Press “Access Point Names” -> you can select a corresponding APN or press “Menu” key -> Create a “New APN”.
4. Please input the data according to local network parameter.


After the above steps are done, you can access Internet.
If you have any question, please Contact us. - Q507How can I use my phone as modem?
There are two methods to use the phone as modem:
Method 1: By using USB tethering
1. Please make sure USB driver has been installed in PC;
2. Please go to main menu -> “Settings” -> "Wireless & networks” -> "Tethering & portable hotspot” -> activate “USB tethering”Method 2: By using portable Wi-Fi hotspot
1. Please go to main menu -> “Settings” -> "Wireless & networks” ->"Tethering & portable hotspot” -> activate “Portable Wi-Fi hotspot -> Go to “portable WI-FI hotspot settings” -> press "configure Wi-Fi hotspot” to change device name and set up password -> save.

2. Please activate the wireless network connection of your computer and it will auto search the wireless signal; then connect it and input the same password.
Note: 1. Please make sure bluetooth is off when you are using portable hotspots; 2. Please turn off portable Wi-Fi hotspot when you are not using it for security concern.
Once phone and PC get connected, the phone can act as a modem.
- Q508Why couldn’t I power on my phone or why does the screen stop at the power on logo? When too many APK applications have been installed in phone memory, the system might response slow or even can’t response correctly. In this case, please make user data format to fix it: long press volume up key and power on key at the same time in the power off mode. Please note that all data from internal phone storage (include the APK applications) will be erased after format.
It is suggested to install the APK applications in Micro SD card instead of phone memory to avoid the same problem.
Please press menu key from home screen-> "Settings” -> "Applications” -> "Manage applications” -> Select an APK -> Click “Move to SD card”. Then the APK will be saved in SD card.
- Q509Why is it so difficult to insert the battery into phone?
Please note that the battery has two corners with ‘T’ shape, which can help to prevent incorrect inserting.

When you insert battery, firstly please align the ‘T’ shape side to battery slot; secondly please put down the other side, then battery can be inserted well.
- Q510Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q511Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q512Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q513Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q514Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q515Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q516Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q517Why does my Android phone become warm? The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.
- Q518Why can the phone be used without SIM card? One touch 909B is a burning machine which can be used without SIM card as the cellphone number is written into the mobile phone by operator. All contacts and messages will be stored in the mobile phone.
- Q519What is the operating system of one touch 909B? It is Android Gingerbread 2.3 version.
- Q520 How can I forward or copy a message? Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
- Q521I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account? Yes, you can use the phone without a Google account. One Touch 909B is a smart phone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system.
- Q522How can I import the contacts from SD card? You can import the contacts from SD card by pressing “Contacts” in main menu ->Press “Menu” key->”Import/Export” ->”Import from SD card”, then the contacts will be imported to mobile phone from SD card.
- Q523How can I use Google Search? Please press the address bar in “Google” on home screen or press “Google Search” in menu to access Google search.
In Google search, you can start a voice search by pressing microphone icon.
The input method can be changed by long pressing the address bar in Google search page; Usually the default searchable items are all, but you can select the searchable items by pressing “Menu” key on keyboard-> “Search settings ” -> “Searchable items” ->select the items as you like.
- Q524How can I find the recently used programs?
Please long press Home key and the recently used programs will be displayed on the screen.

- Q525How can I set my incoming call ringtone? Please press “menu” key at home screen -> “Settings” -> “Sound” -> “Phone ringtone” -> Select the ringtone you want to set.
You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”.
- Q526Why does my alarm not work? Firstly, please be noted that the alarm does not work in power off mode.
Secondly, please remember to touch the icon
after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
- Q527How can I forward incoming call to another phone? Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.
- Q528How can I attach attachment into MMS?
The maximum message size of one touch 909B is 300KB. You can attach any attachment within this size by following steps:
Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments.
You can also add music as attachment if you press “Add music” instead of “Add slide”. - Q529How can I transfer files by Bluetooth? Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then go to main menu -> “File Manager” -> Long press the file which you want to send by Bluetooth -> “Share” -> “Bluetooth” -> Select a device, then pair with it, then the file will be transferred.
- Q530Why couldn’t I see the SD card on PC? 1. Please make sure your SD card is undamaged and can be recognized by your handset.
2. Please make sure the right USB cable for One Touch 909/910 is used.
3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
- Q531 How should I stop the connection between SD card and PC?
If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”.
- Q532How can I change the Input Method? Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging” ->”New messages”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.
- Q533How can I add/move/delete the application on the home screen? You can add/move the applications on home screen in the following two ways:
1. Press menu key at keyboard, click “Add”, and choose an item: Shortcuts / Widgets/ Folders/ Wallpapers/Themes, then click the application which you want to add on the home screen.
2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen.
If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.
- Q534Can I use the phone without SD card? Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.
- Q535How can I install programs like tools and games? APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation.
Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” -> “Applications”, then activate “Unknown sources” option.

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