FAQ - Trouble Shooting

  • Q1Why does my phone display “Warning! Bad charger contact!” during charging?
  • Q2Why does my phone display “Warning! Bad charger contact!” during charging?
  • Q3Why does my phone display “Warning! Bad charger contact!” during charging?
  • Q4Why I couldn’t I send MMS via SIM1 or SIM2?
  • Q5How can I forward or copy a message?
  • Q6How can I forward or copy a message?
  • Q7Why is the touch screen sometimes no sensitive?
  • Q8Why is the touch lens insensitive or not responsive when I click it?
  • Q9What is One Touch Upgrade?
  • Q10Why is the touch screen sometimes no sensitive?
  • Q11Why is the touch screen sometimes no sensitive?
  • Q12How can I copy all SIM card directories to phone contacts?
  • Q13How can I copy all SIM card directories to phone contacts?
  • Q14Why is the touch screen sometimes no sensitive?
  • Q15Why is the touch screen sometimes no sensitive?
  • Q16How can I copy all SIM card directories to phone contacts?
  • Q17How can I copy all SIM card directories to phone contacts?
  • Q18How can I copy all SIM card directories to phone contacts?
  • Q19I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account?
  • Q20I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account?
  • Q21How can I forward or copy a message?
  • Q22Why does my PC display a warning message of 'Power Surge On Hub Port' when I install/connect the modem?
  • Q23When should I use One Touch Upgrade?
  • Q24How can I copy all SIM card directories to phone contacts?
  • Q25Why I couldn’t I send MMS via SIM1 or SIM2?
  • Q26How can I forward incoming call to another phone?
  • Q27How can I forward incoming call to another phone?
  • Q28How can I copy all SIM card directories to phone contacts?
  • Q29Why I couldn’t I send MMS via SIM1 or SIM2?
  • Q30How can I adjust the sensitivity of the navigation key?
  • Q31How can I adjust the sensitivity of the navigation key?
  • Q32How can I adjust the sensitivity of the navigation key?
  • Q33How can I find the lately used programs?
  • Q34How can I find the lately used programs?
  • Q35I was requested to input my Google account during the setup wizard when I switch on it for the first time. Can I use the phone without a Google account?
  • Q36How can I input symbol and change the input method?
  • Q37How can I copy all SIM card directories to phone contacts?
  • Q38How can I reset my phone?
  • Q39How can I reset my phone?
  • Q40How can I input symbol and change the input method?
  • Q41How can I copy all SIM card directories to phone contacts?
  • Q42How should I use One Touch Upgrade?
  • Q43How can I input symbol and change the input method?
  • Q44How can I input symbol and change the input method?
  • Q45How can I input symbol and change the input method?
  • Q46How can I set my incoming call ringtone?
  • Q47How can I set my incoming call ringtone?
  • Q48How can I find the lately used programs?
  • Q49How can I forward incoming call to another phone?
  • Q50How can I input symbol and change the input method?
  • Q51Why couldn’t I sign in to Internet Website via URL?
  • Q52How can I choose the SIM card for web browsing?
  • Q53How can I forward incoming call to another phone?
  • Q54How can I input symbol and change the input method?
  • Q55What will happen after I use One Touch Upgrade?
  • Q56How can I forward incoming call to another phone?
  • Q57How can I forward incoming call to another phone?
  • Q58How can I forward incoming call to another phone?
  • Q59Why doesn’t my alarm work?
  • Q60Why doesn’t my alarm work?
  • Q61How can I set my incoming call ringtone?
  • Q62How can I transfer the contacts from Alcatel feature phone to Android phone?
  • Q63Why is there no battery charging icon indicated on my phone when I plug it to the charger?
  • Q64Why doesn't my alarm work?
  • Q65How can I forward incoming call to another phone?
  • Q66How can I use One Touch Mail?
  • Q67Why couldn’t I sign in to Internet Website via URL?
  • Q68Why doesn’t my alarm work?
  • Q69How can I forward incoming call to another phone?
  • Q70Why couldn’t my phone connect to PC when I try to use One Touch Upgrade?
  • Q71Why doesn’t my alarm work?
  • Q72Why doesn’t my alarm work?
  • Q73Why doesn’t my alarm work?
  • Q74How can I forward incoming call to another phone?
  • Q75How can I forward incoming call to another phone?
  • Q76How can I forward incoming call to another phone?
  • Q77What is a PIN2 code?
  • Q78How can I reset my phone?
  • Q79Why doesn’t my alarm work?
  • Q80How should I set up email account and use the email function?
  • Q81Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q82How can I reset my phone?
  • Q83Why doesn’t my alarm work?
  • Q84Why does the One Touch Upgrade tool display internet connection error?
  • Q85How can I reset my phone?
  • Q86How can I reset my phone?
  • Q87How can I reset my phone?
  • Q88How can I attach attachment into MMS?
  • Q89How can I attach attachment into MMS?
  • Q90How can I reduce flow for web browsing?
  • Q91What is a PUK code?
  • Q92How can I choose the SIM card for web browsing?
  • Q93How can I reset my phone?
  • Q94What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q95Why I couldn’t send MMS via SIM1 or SIM2?
  • Q96Why couldn’t I sign in to Internet Website via URL?
  • Q97How can I reset my phone?
  • Q98How can I solve the network issues of One Touch Upgrade?
  • Q99How can I reduce flow for web browsing?
  • Q100How can I reduce flow for web browsing?
  • Q101How can I choose the SIM card for web browsing?
  • Q102How can I reduce flow for web browsing?
  • Q103How can I reduce flow for web browsing?
  • Q104How can I connect to Wi-Fi?
  • Q105What is a PUK2 code?
  • Q106How can I browse web by Wi-Fi?
  • Q107How can I choose the SIM card for web browsing?
  • Q108Why doesn’t my alarm work?
  • Q109How should I set up email account and use the email function?
  • Q110How can I reduce flow for web browsing?
  • Q111How can I choose the SIM card for web browsing?
  • Q112What should I do if the One Touch Upgrade fails during software upgrade process?
  • Q113How can I modify the application on the home screen?
  • Q114How can I modify the application on the home screen?
  • Q115How can I reduce flow for web browsing?
  • Q116How can I transfer files by Bluetooth?
  • Q117How can I transfer files by Bluetooth?
  • Q118How can I transfer files by Bluetooth?
  • Q119What is Network Key, Reset Key?
  • Q120How can I reduce flow for web browsing?
  • Q121How can I browse web by Wi-Fi?
  • Q122Why couldn’t I send/receive Emails?
  • Q123How can I add/delete the application on the home screen?
  • Q124How can I reduce flow for web browsing?
  • Q125Why couldn’t I switch on the phone after using One Touch Upgrade?
  • Q126How should I set up email account and use the email function?
  • Q127Why couldn’t I sign in to Internet Website via URL?
  • Q128Why couldn’t I sign in to Internet Website via URL?
  • Q129Why couldn’t I see the SD card on PC?
  • Q130Why couldn’t I see the SD card on PC?
  • Q131Why couldn’t I see the SD card on PC?
  • Q132I can't make outgoing call, I can't receive incoming call.
  • Q133Why couldn't I sign in to Internet Website via URL?
  • Q134How can I reduce flow for web browsing?
  • Q135How can I use One Touch Mail?
  • Q136How should I set up email account and use the email function?
  • Q137How can I add/delete the application on the home screen?
  • Q138Why couldn’t I send/receive Emails?
  • Q139How should I set up email account and use the email function?
  • Q140How can I modify the application on the home screen?
  • Q141How should I stop the connection between SD card and PC?
  • Q142How should I stop the connection between SD card and PC?
  • Q143How should I stop the connection between SD card and PC?
  • Q144How can I add/delete the application on the home screen?
  • Q145Why couldn’t I sign in to Internet Website via URL?
  • Q146What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q147Why couldn’t I send/receive Emails?
  • Q148How should I set up email account and use the email function?
  • Q149How can I transfer files by Bluetooth?
  • Q150Why couldn’t I send/receive Emails?
  • Q151How should I set up email account and use the email function?
  • Q152How can I change the Input Method?
  • Q153How can I change the Input Method?
  • Q154How can I change the Input Method?
  • Q155How should I set up email account and use the email function?
  • Q156How can I add/delete the application on the home screen?
  • Q157Why doesn’t my alarm work?
  • Q158How can I transfer files by Bluetooth?
  • Q159Why couldn’t I send/receive Emails?
  • Q160How can I watch streaming video?
  • Q161How can I connect to Wi-Fi?
  • Q162Why couldn’t I send/receive Emails?
  • Q163How can I add/move/delete the application on the home screen?
  • Q164How can I add/move/delete the application on the home screen?
  • Q165How can I add/move/delete the application on the home screen?
  • Q166Why couldn't I send/receive Emails?
  • Q167How should I set up email account and use the email function?
  • Q168Which kind of video/picture can I watch on my phone? Which kind of music can I play?
  • Q169How can I transfer files by Bluetooth?
  • Q170Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q171How can I browse web by Wi-Fi?
  • Q172How can I connect to Wi-Fi?
  • Q173Why couldn’t I see my contacts in the SIM card?
  • Q174Why couldn’t I see my contacts in the SIM card?
  • Q175Why couldn’t I see my contacts in the SIM card?
  • Q176How can I connect to Wi-Fi?
  • Q177Why couldn’t I send/receive Emails?
  • Q178How can I watch streaming video?
  • Q179Which kind of video/picture can I watch on my phone? Which kind of music can I play?
  • Q180How can I use One Touch Mail?
  • Q181How can I transfer files by Bluetooth?
  • Q182How can I browse web by Wi-Fi?
  • Q183 Can I use the phone without SD card?
  • Q184Can I use the phone without SD card?
  • Q185Can I use the phone without an SD card?
  • Q186How can I transfer files by Bluetooth?
  • Q187How can I connect to Wi-Fi?
  • Q188Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q189How can I watch streaming video?
  • Q190What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q191How can I watch streaming video?
  • Q192How can I transfer files by Bluetooth?
  • Q193How can I install programs like tools and games?
  • Q194How can I install programs like tools and games?
  • Q195How can I install programs like tools and games?
  • Q196Which kind of video/picture I can watch on my phone? Which kind of music I can play?
  • Q197How can I transfer files by Bluetooth?
  • Q198How can I use One Touch Mail?
  • Q199Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q200Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone?
  • Q201Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q202Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone?
  • Q203How can I uninstall the programs?
  • Q204How can I uninstall the programs?
  • Q205How can I uninstall the programs?
  • Q206How can I watch streaming video?
  • Q207Which kind of video/picture I can watch on my phone? Which kind of music I can play?
  • Q208What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q209How can I use One Touch Mail?
  • Q210How can I use One Touch Mail?
  • Q211How can I watch streaming video?
  • Q212How can I connect to Wi-Fi?
  • Q213How can I connect to Wi-Fi?
  • Q214Why is there no display when I click Map or other GPS program?
  • Q215Why couldn't I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q216How can I watch streaming video?
  • Q217What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q218What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q219Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q220Why is there no display when I click Map or GPS?
  • Q221Why is there no display when I click Map or GPS?
  • Q222How can I close Wi-Fi when the screen turns off?
  • Q223How can I use One Touch Mail?
  • Q224Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?
  • Q225What is the difference of dynamic mode and static mode?
  • Q226Which kind of video/picture can I watch on my phone? Which kind of music can be played by my phone?
  • Q227How can I use One Touch Mail?
  • Q228How can I close Wi-Fi when the screen turns off?
  • Q229How can I close Wi-Fi when the screen turns off?
  • Q230How can I set the unlock pattern?
  • Q231What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q232How can I use One Touch Mail?
  • Q233What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q234How can I set the unlock pattern?
  • Q235How can I set the unlock pattern?
  • Q236I forget the screen unlock pattern. How can I unlock the screen now?
  • Q237What is the difference between E-mail in menu and One Touch Mail in the Java application?
  • Q238What is the difference of dynamic mode and static mode?
  • Q239I forget the screen unlock pattern. How can I unlock the screen now?
  • Q240I forget the screen unlock pattern. How can I unlock the screen now?
  • Q241Why couldn’t I get the location fixed by GPS suddenly?
  • Q242What is the difference of dynamic mode and static mode?
  • Q243Why couldn’t I get the location fixed by GPS suddenly?
  • Q244Why couldn’t I get the location fixed by GPS suddenly?
  • Q245Why isn’t Gtalk connected and why couldn’t I download application on Android Market using Wi-Fi?
  • Q246Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?
  • Q247Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?
  • Q248Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini?
  • Q249Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini?
  • Q250Why is there a notification of connection error or certificates error when I use mail or Face book/Twitter/Opera mini?
  • Q251Which kind of video/picture I can watch on my phone? Which kind of music I can play?
  • Q252Which kind of video/picture I can watch on my phone? Which kind of music I can play?
  • Q253Which kind of video/picture I can watch on my phone? Which kind of music I can play?
  • Q254How can I transfer the contacts from Alcatel feature phone to One touch 990?